H&D have replaced my aging oil furnace and air conditioning, as well as a new water heater most recently. I have their service plan, and for a reasonable price they come out and take care of the HVAC components on a regular basis. The technicians have always been straightforward with me, and I've had zero problems with everything except a whole-house humidifier, which needed to be replaced and re-routing of the drain hose, and they stuck with the problem until it was taken care of. They've always been responsive, and have a collection of great techs who are polite, respectful of property, and friendly. I would recommend them for sure. read more

In the 1980's we used them for annual maintenance check ups which was a joke. Two guys one old one young eyeballed our unit in five minutes and left charging us $50 each year for each visit. In 2026 that equates to $200 a visit We are all set. Never again read more

Goodmorning I called Hurley & David for assistance as my central air conditioner unit stopped working. Victor came to diagnose my unit. In doing so, he told me that my unit was old and tried to sell me a new unit. I was highly offended when he tried to sell me a unit. Furthermore, he that I has asbestos in my unit. I have my unit serviced every year and noone has reported to me that I had asbestos. My whole roof was repaired with new insulation. I was left with no choice but to spend 700.00 at Lowes buying 3 air conditioners. I then got a second option for a technician who blew out the water from the pipe and dries up thw water from the pan. My unit is working better than ever. I am requesting a refund of the 99.00 that I paid for a poor diagnosis and poor customer service. Thank for your time and attention to this matter. Patricia Polite read more

In January they shut off my furnace claiming it was unsafe. I called to say I wanted it restarted and they said they wouldn't. They turned off the gas to it and claimed they hadn't. Tried to sell me a new one. I had another firm came by, discovered Hurley had also disconnected some wires internally so I couldn't restart it. Other company ran a combustion test which showed it was safe and actually over 90% efficient Terrible to shut me off in January when the temps were in the single digits By the way, the honest company that solved my problem was Countywide out of Westfield. read more

I would give Hurley and David zero stars if I could for customer service. I have been without normal heat for almost a week. My gas bill is super high because the gas boiler just keeps running to try and maintain 60 degrees. Now my electric bill will be high because I have to use space heaters. The HVAC techs were great but the office dropped the ball. I needed a new boiler and they raked me over the coals and a year later, it doesn't work. They really don't care about their customers once the sale is done. My thermostat has been at 63 degrees for 5 hours and still only 60 degrees! Don't ever purchase anything or have service done by Hurley and David! read more

Hurley & David - Heating & Air Conditioning/HVAC Near Me - Springfield, Massachusetts

Hurley and David is the absolute best place to go when you want to pay top dollar. Nobody outshines them for their premium pricing, and iNCREDIBLE discounts!!! They have been out to my house a couple of times. The first time was for a repair. They told me the parts I needed. I showed them how much those parts cost, and they mumbled about this being how they charge. Once again, NOBODY charges more than H&D. NOBODY! The more recent time was an estimate to replace my furnace. Aside from not following the explicit instructions on which door to go to, they knocked on the wrong door and left. Disorganized? Pathetic? Hurley and David. Then they returned to give me an estimate and went through a massive missive of available discounts. After all of these, the price was brought all the way down to more than TWICE the other quotes I received!!! Once again, H&D will charge MORE - - better than anyone else. A true leader in the industry. If you are naive, old, or just plain dumb, they will make sure to take your money, and as much of it as possible!!! I don't know how such a place exists as we approach the 4th decade of the 21st century, still using 20th century sales tactics. It's bad enough that the owner runs this operation in a completely underhanded way, but he also forces all the salespeople to co-conspire in the entirely dishonest presentation. For all of this, nobody does it better than H&D!!! read more

Their quote for my 3000sf home for HVAC started at 24k. I asked how much if I wrote them a check and was told 19k. I then asked the nice salesman to ask his boss if he'd take 17k. They settled at 17.8k. Berkshire Heating & Cooling is doing it for 15.7k and giving me 5 years of service and upkeep included. read more

I gave one star, it shows up as two! Would have given none. Very polite and quick to schedule an appointment to install two bathroom faucets. They charge $89. to come out, their guy looks at project and then spends 10 minutes in truck writing up estimate - $1299! the estimate (will paste) has one for 917 and one for 382 for a total of 1299. However, both separate costs are for the same job, the l382 probably a reasonable cost, but they add on 917 for no reason! Stay away! ESTIMATE 280039117 ESTIMATE DATE Oct 06, 2025 J O B A D D R E S S Bill House 160 Greenleaf Drive Northampton, MA 01062 USA Job: 279739815 E S T I M AT E D E TA I L S Option A : Shut off water to faucets Remove 2 old bathroom faucet Install new bathroom faucet Turn the water on and test for proper function S E R V I C E D E S C R I P T I O N Q T Y P R I C E T O TA L PLB-BTR-CSB- 00002 Customer Supplied Lav Faucet - Level 2: Our Level 2 Customer Supplied Lav Faucet service provides expert installation for your supplied lavatory faucet with additional complexities. Here's how we handle it: 1. Initial Assessment: We begin by evaluating the lavatory area to verify the compatibility and feasibility of installing your supplied faucet. 2. Faucet Setup and Adjustments: Our skilled technicians will set up your customer-supplied lavatory faucet, making any necessary adjustments to ensure a perfect fit. 3. Connections and Sealing: We expertly connect and seal all components to prevent any potential leaks, paying special attention to intricate parts. 4. Functional Testing: We conduct an extensive functional test of the faucet, ensuring it operates flawlessly, with attention to any advanced features. 5. Cleanup: Your lavatory is left clean and free of installation debris. Thank you for choosing our Level 2 Customer Supplied Lav Faucet service. We are committed to delivering a professional installation 1.00 $917.00 $917.00 Hurley & David, Inc. 90 Fisk Avenue Springfield, MA 01107 413-732-3141 BILL TO Bill House 160 Greenleaf Drive Northampton, MA 01062 USA Estimate #280039117 Page 1 of 2 while maintaining our high standards of quality and safety. PLB-BTR-CSB- 00010 Add On - Customer Supplied Lav Faucet: Upgrade your bathroom with ease using our Faucet Installation service for customer-supplied fixtures. Here's how we do it: 1. Inspection: Assess the existing setup and your new faucet for compatibility. 2. Removal: Carefully remove the old faucet and prepare the area for installation. 3. Installation: Install your new lavatory faucet with precision. 4. Testing: Check for leaks and ensure everything is functioning properly. 5. Cleanup: Tidy up the workspace, leaving it as neat as we found it. Thank you for allowing us to assist in enhancing your bathroom with your chosen fixture. 1.00 $382.00 $382.00 POTENTIAL SAVINGS $194.85 SUB-TOTAL $1,299.00 TAX $0.00 TOTAL $1,299.00 Thank you for allowing our Trained and Trustworthy™ Technicians to serve you today! CUSTOMER AUTHORIZATION *Massachusetts License: Gas Fitter - 315, Plumbing - 4492, Sheet Metal - 910, Electric - 8465 I authorize Hurley & David to proceed with the work specified above for a total amount of $1,299.00. I understand that the balance is due upon completion of the work. Sign here Date Estimate #280039117 Page 2 of 2 read more

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Contacted Hurley and David to cancel a service agreement. The rep said she would cancel the agreement and issue a refund shortly. Three weeks later -no refund. Called several times since and was politely told the accounting department will contact me. Have not heard from the accounting department either. read more

This is one of the worst companies I've ever dealt with. They came out to evaluate my inoperable furnace. They said I needed a new ignition module and gas valve. They gave me an estimate of $3200 to get my furnace back up and running I thought that was outrageous I had another company come and they repaired it for $150 This company tries to upsell to the extreme. read more

H&D will jump through hoops when you are going to pay 4-5 figures for either a new furnace or central air system. There service contracty6s area lot to be desired and forget about emergency service. I have had several appointments cancelled due to illness or other emergencies. We are now in the middle off a polar vortex and my furnace is not working, NO HEAT. According to their service manager, this does NOT constitute an emergency. The shame is their technicians are very good, whereas their management team, dispatchers and executive team come across a completely incompetent. Once I get this repair, I will find a new HVAC provider to deal with. DO not buy or have your system serviced by H&D. read more

Attempted to arrange service 3 times with them; each time, the day prior to service they call to say that "due to an unfortunate situation with the technician, they can't keep my appointment. " Same scripted wording, every time. When you attempt to reschedule, they give you a date 3 to 4 months out. Which would have been fine, if they had just given that date originally. Every interaction with them is a bait and switch, from sales to service - promise one thing, deliver something else. Go somewhere else. read more

I asked this company to figure out why I have no hot water. I have an aging Buderus boiler furnace which I (now agree) needs to be replaced. I was told that I needed an igniter which cost $816. I called my BIL who did HVAC and worked on Buderus boilers and said that the igniter costs $149 and is relatively easy to replace. So the $816 price seems way out of line. They estimated the replacement cost of the furnace to be $17-$24K and I have a 3000 square foot house so it would probably be on the higher end. I called a second company who showed me that the igniter had rusted and had water on it so the furnace must be replaced. They gave me an estimate of $10K and are coming Monday. I would avoid Hurley and David like the plague. They are very slick and full of BS. read more

New complete HVAC system installed. I had a problem with the heat pump. They replaced the unit within 3 days . Service techs are prompt courteous and keep your house clean. So if your looking for great equipment and good service this is the place Note : after swap of heat pump it was too cold to run in heat mode. Next day it was 40 deg and pump did not come on. Here we go. read more

We've been on a monthly service plan with H&D for years. It's supposed to include summer and winter servicing and priority service in case of an emergency. About 5 or 6 months ago, we were scheduled for the winter update and were given a 4 hr time frame to be available. The morning of the appt, we got a call that our appt was bumped up to MARCH for servicing. Seriously?! That's the best they can do?! It's been an ongoing issue since it was bought out by some out of state corporation that cares NOTHING about customer service. We're done! We're signing up with a local business with a great reputation! NEVER AGAIN! read more

I would give zero stars if that were an option. One time the maintenance guy showed up around 4 hours late saying that he had a big project. No call...so send someone else! His name was Jason, he had a New Hampshire license plate, and he took a long time because he was flirting on the phone in our backyard. Today, I had this appointment for around 2 months. Basic prepaid winter maintenance. We were supposed to be second call. The first call was given to someone without heat...possibly they were too cheap to do maintenance. We're not rich but we pay for maintenance and then are treated like second class citizens because big repairs or replacements make more money! Very BAD MANAGEMENT with this business. When I called going on 10 I'm told that the repair person is in Granby so I drove down the street to Starbucks and mailed something at the post office. Granby is more than half hour away...I was gone for 15 minutes. They call while I'm out and say I was not around for the confirmation call...I had just been on the phone with them 20 minutes ago. They say I have to reschedule. Then they sent someone who arrived at 1. Two summers ago, they hurried and didn't spray the lemon-scented anti-fungal spray in the coils. The AC smelled moldy for the whole summer. I called three times and they said I would have to pay for a person to come over...when the summer is nearly over it gets fixed and I had to pay around $300 with a coupon because they also fixed a few little things that I guess were not spotted in the summer exam which also coincided with a new blower going in which I ordered but possibly should have been done as a separate visit so the summer prep would not be hurried. Other than these two experiences, the techs are excellent...detailed and motivated to do a great job and I love them. Ideally, there should be two fleets...the emergency fleet and the routine maintenance fleet. Thus we would not have lost so much time this morning...thus compelling me to go to Starbucks...which I do every morning...love the white chocolate mocha latte! Things are fine now with the whole HVAC. read more

While the young man seemed to know what he was doing, he did diddly squat. Seemed more like a salesman than an HVAC guy. Still charged 150 for what he didn't. Wanted to charge us nearly $3,000 to replace the two parts that needed to be replaced. Went with a local guy that charged us $725 to replace both parts. Suggestion to H&D, don't fleece your customers. read more

Made an appointment for a preseason furnace checkout weeks ago. Was told that the tech would arrive between noon and 4 pm so I notified work I would be absent. At 2 Hurley and David called and said that their tech would not be available today. While they explained that they understood my disappointment, they refused to provide any reimbursement or concession. To my ward time. Furthermore they could not reschedule for 2 months out. Hurley and David is not what they ought to be. Strongly avoid this company. read more

Sept. 2023 the AC in my condo stopped working. I called for a service to access the repair needed at a cost of US$130.00 for the service call. The technician determined that because of a leak from an upstairs unit the Furnace was soaked internally damaging the motherboard and causing a rust buildup on rendering the furnace unfixable. They also claimed that the AC and Hot Water Heater needed to be replaced due to rust on the pipes and in age of the units. Hurley & David determined that I needed all new appliances. The quote to replace all units was a bit over $20k. I was very skeptical since other than the AC going out, I had no problems with the furnace or hot water heater. I called another HVAC company in the area who was referred to me by a handyman I work with. The neighbot upstairs had stopped the leak and in 2 days my furnace was dried out. The new HVAC technician replace a damaged circuit board in the furnace and everything is working fine after a 1 1/2 hour service call. Total cost$601.00. I was very disappointed that there are companies like H&D out there seemingly uninterested in doing service repairs and misrepresenting the problems to unsuspecting consumers with the objective of selling new equipment. Be Warned! My takeaway is ... do some company research and make use of Yelp, Google Reviews and other legitimate consumer sources for company reviews before you call for a repair. Looks like I'm out the $130.00 for the "service call" to H&D (unless they want to return my money) but learned a valuable lesson. read more

I have had very positive experiences in the past with HD Air's service technicians who service my HVAC home systems. When my air conditioning system failed, I used HD for the replacement install. I found their team knowledgeable, responsive and competitively priced so it was an easy decision to have them do the work. I would strongly recommend the company. I was especially happy with Stephan's consulting and expertise in the system's design and Art Arcouette's work, care for my property and his general demeanor during the install. read more

Always excellent service, I use them all the time. They know how to diagnose the problem and fix the issue in a timely matter. read more

Spent 1600 on a routine cleaning. The next day the heat and hot water stops working entirely. After scheduling an appointment and waiting most of the day, they call back to inform me that they got too busy and won't be showing up for 4 days! My 90 year old grandmother is expected to wait 4 days in 20 degree weather in the middle of February. She and head before these scam artists showed up. TLDR Awful business staffed by inept clowns. read more

We have done repeated business with Hurley & David for many years. They continue to provide responsive service, and they care very much about their customers. The technicians are well trained and knowledgeable about the systems that they service. They are prompt, polite and professional. read more

Awful experience. Estimated 3k to install a 40L gas hot water heater with chimney ventilation. Literally 1200 more than what I ended up paying. I had to spend $120 fee for them to come out to give me a ridiculous price. When I spoke to them about the fee they would not budge. read more

Hurley & David made an appointment with me for a furnace check and minor service for the afternoon on Oct 3rd 2022. They sent at least two notices by text of the PM appointment and I took the afternoon off from work waiting for their 30 min notice call. At 3pm I received a call from the office telling me that they had several "emergency calls" from existing customers who had no heat on a 55 degree day. Things can happen but I should have been notified much earlier that they needed to cancel. The killer was that they said the next time they could reschedule would be NOVEMBER 3rd, a month later! If they are that busy or understaffed they shouldn't be offering direct mail specials. This is very unprofessional and I cancelled my appointment. read more

Elmir was prompt and polite. He even wore shoe covers into my home. He was able to show me the size of the units and the most efficient placements for them. He was patient while I was looking for my ID. It took a while but I finally found it. He was able to find out information quickly concerning financing. read more

Sorry this is so long, but it is a long saga. On July 3rd, 2023, our air-conditioning stopped working. Since we had a contract with Hurley & David, we called and to their credit a technician came out on July 4th. Initially I was impressed with the response even for $130. The technician needed to replace the thermistors; mind you, the unit is only 3.5 years old. He ordered the thermistors, they arrived on Friday, and I was told that no one could come out until the following Friday, the 14th. After seeing ads about next day service, I was starting to become skeptical. The 14th arrived, he replaced the thermistors for $467, but the unit still did not work. They needed another part. To make a very long story short, we were told that we needed both a new control board and a new motor; both were replaced, and the unit still did not work. It turns out that both the control board and the motor were not even the right parts; they were "universal" parts, not the ones needed for our unit. Four weeks after our first call, and after the hottest July on record, we were informed that our only option was to spend $13,000 on a new unit. I called Heil (ICA) during the last visit on August 3rd after being told if H&D called it would cost me $125 per hour; Heil had someone out on August 8th who replaced the control board under warranty for a service fee of $100. In 20 minutes, it was working fine. Presumably if the technicians had called Heil the first time they were here, our repairs would have been done within a few days. I think that H & D's goal was to get us to buy a new unit from them. During the ordeal, I spoke to the dispatch team very often, and they were wonderful. They answered my calls and tried to help me. My frustration became heightened when I tried to follow up with customer service, who told me the company would defray some of the costs. They were never available and did not return multiple (at least 15) calls over the 6 plus weeks we interacted. Finally, I called my credit card company to complain about the lack of service that I received. I put a hold on the payments. Someone finally called me and told me that I had to prove either bad parts or incompetence (meanwhile H & D kept all the parts). I asked for the parts to be returned, but again I am not getting any calls. The customer service page on the company's website says: "Fixed right or it's FREE". Simply stated, our unit was not fixed right by Hurley & David. While I was willing to pay something initially, I am now unwilling to pay anything (because of how I have been treated by H & D Customer Service, and because of the trademarked advertising) read more

Hurley & David is the best Heating & Air conditioning Service around!!! We are so happy that we finally found a company that we can trust and rely on for our central air/furnace needs. This company came out to help us when no other company would give us the time of day. Everyone is very professional and very helpful. We signed up for regular maintenance for our a/c and heat unit and its been so very helpful with keeping our unit running super smoothly. Every technician that has come out to our house has been extremely professional and very friendly. We recently had technician Lawrence Vargas over to check our furnace to get it ready for winter and he went above and beyond on making sure everything was running and working properly. He was right on time, very friendly and highly professional. We are so thankful we found this company and we feel safe now and know that if we should ever need help in an emergency that they will help us out. Five stars!!! Thank you ! Sandi & Louie Guzman read more

12/2021 Due to old heating system, new furnace/ AC and hot water heater installed at recommendation of H&D. Over the next 6 months breakers kept tripping creating ongoing heating issues. The initial breaker trip was at the end of AC installation leaving home with no heat for 3 1/2 days. Inside temp: 52 F. Outdoor temperature: 34 F * Calls with office focused on warranty and charges associated with service call rather than welfare of 91 yr old without heat. 2/2021 Two months later temperature could not be controlled and temp was running at 85f due to breaker trip. H&D said damper needed to be replaced. 5/2021 Heat set at 54, yesterday indoor temp is 78f. H&D replaced another damper. H&D said other dampers should be replaced. Service manager sent email sent to six different people within H&D. No one from H&D ever followed up on replacement. 11/2021 Humidifier unit falls off AC that H&D installed. On hold 27 minutes to speak to a manager. Ended up being informed by dispatcher that a manager would follow up with me. Dispatcher lacked empathy and personal skillset to interact with customers.Technicians were great, but all other dealings with this business have been an endless source of frustration. Once a family owned business, it's now owned by a larger business and misses the mark on customer service and service delivery. Just a year ago I contracted their services for my 92 yr old mother. They displayed zero empathy when, immediately after the furnace/ac/hot water heater job was complete, she was without heat for over three days after a breaker tripped. It was 52 degrees inside her home. Their call center was focused on charges for the service call rather than the welfare of their customer. It was stunning how inhumane they were to the living conditions their customer was stuck in. Continued tripped breakers over this past year have required more service calls. I'm still waiting for them to execute on a job from 5 months ago. However, the latest is a humidifier that fell off the system they installed. They were quick to rebuff responsibility, which was a candidate for further conversation. I called to speak to a manager (today) and sat on hold for 27 minutes and was left with a dispatcher that possessed zero customer service skills. Several hours later, I am still waiting for a call. If you have time to chase these folks down, these folks will keep you busy. If you want to feel like you're cared about and/or are elderly, don't use them. read more

Hurley & David - Heating & Air Conditioning/HVAC Near Me - Springfield, Massachusetts

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Follow up on Hurley and David after the city putting pressure on them finally had my furnace inspected it was flagged If I had to do over would of gone with a real local business.Hurley and David is no longer local. read more

I had a great experience with H & D. During a 5 day heat wave, no other company had availability. But Hurley & David came out within the hour of making an on line appt. My air was up and running in no time. I was very Grateful. The cost was fair under the circumstances. I would recommend this company. Giovanni was polite, knowledgeable and efficient. read more

Incompetent thieves. Don't waste your time with these creeps. Was quoted 12K higher than a couple other places, not itemized so they're just pulling numbers from their asses. Useless and a waste of time read more

Turned on the furnace this season and it made a loud humming noise. Called Hurley & David to come out. Was at first impressed with how quickly I could schedule an appointment. Tech Gio showed up on time but was very rude and hardly wanted to answer any questions. When my husband told him he was being rude he said "Sorry to hear that". He did not have the part needed so we asked how long it would take to get it and his answer was I don't know. It's getting cold so we didn't want to wait too long. I looked online to see what it usually costs to install a gas valve and it was half the amount that we were quoted. The estimate provided was over $1500 to install a $200.00 gas valve. I called another plumber, and he is going to get the part today and install it at a much more reasonable rate. I ended up paying $104.00 dollars (which included a gas surcharge) for the visit. If you are charging overinflated prices you should be able to afford to pay for the gas to drive to my house. He also did not put the covers over his shoes before coming in. I would not recommend this company to anyone. read more

When our furnace was making funny noises and set off the smoke detector you came quickly to a non customer. You fixed it for us. read more

They have been nothing but a joy to deal with. From their sales rep, to their service team, everyone my fiancé and I have dealt with has been nothing but a pleasure. Their installers have been fantastic and even though we had a slight issue with the programming of our heating and cooling system the company has done everything to accommodate us and given us some of the best service we could ask for. Would highly recommend them to anyone looking to upgrade or newly install any hvac to contact them for a quote! read more

Scheduled a furnace tune up in September and was scheduled for 11/21 between Noon and 4:00. Took the afternoon off from work. Come 4:00, no one showed up. No phone calls, nothing. I called right after 4:00 and was told my appt had been cancelled. I get it, technicians get behind or held up at other calls. But why not contact me? I was placed on hold to speak to dispatch. After 15 minutes of being on hold, I was hung up on. So I called back. I was told dispatch isn't picking up but a message would get to them to call me back to reschedule. No one called me back. Called the next morning. Again, was told I need to speak with dispatch to get rescheduled. I was on hold, then ended up in someone's voicemail. This is so unprofessional! At least take ownership of your mess up and communicate with your customers and try to make it right. read more

Dropped the ball big time. Reprehensible communication or empathy. Lost heat, furnace needed a blower motor. They quoted a price and said they had to order it. Mind you, it's still Winter. Was without heat for a week and a half, had to use space heaters. Simply could not get anyone to give a time frame on when the part would be available. Calls to them almost daily. Even asked to speak to a manager and never got a callback. ZERO empathy or sense of urgency. They lost a 9 year customer, one who had just dropped almost $7K on a new central A/C unit last Fall with them. Found another company who ordered the part, got it in in about 5 days and gave me a price about $400.00 less. Stay away - they don't know how to treat customers right....... read more

I would not - I repeat - would not do business with this company again. They do not stand behind their work. I have paperwork stating that my AC units were under warranty and that another service call was warrantied for one year. That does not seem to matter. They seem to look for ways to not honor those warranties! On top of that, they DO NOT RETURN CALLS! Do yourself a favor and find yourself another company to do business with! read more

They installed a system in my home then signed me up for a service contact. A few months ago they canceled the contract then emailed me to resign for the contract . The new contact was going to be 25%! More then the original one read more

After receiving three estimates, we chose Hurley and David to install two mini-splits. The techs made an installation error and we had to call them back to correct the situation. The units have worked fine since then. But imagine our surprise when we viewed their numerous TV ads offering a $99 air conditioner tune up...and were charged more than double that! When I called to schedule the tune up, I think I interrupted the man's nap. He was less than informative. I received a call from a woman at Hurley & David saying he was wrong to tell me the service would cost $79.00...it would be $179.00...but I agreed. A tech came to our home, tuned up our units and charged $200.00. We will be looking for a company that honors their TV ad prices and has employees who provide better customer service. read more