Brought my grandmother in for a fall than injured her knee, took over 4 hrs to be seen than once in a room left alone for another 4 befor they x-rayed her took about 2 more hrs for them to tell her the results than they said she needed an mri now its been over 12hr and no sign of how much longer it will be. Over 12 hrs here and only talked with someone for maby 15 minutes, just left alone in a room for hours.​ read more

I came to this hospital for fair treatment and good bedside manners. I didn't receive either of these things. When I arrived by ambulance they immediately stuck me in the waiting room for 2and a half hours then called me back to b placed on a gurney in the hallway where I was informed that I will b examined in the hallway in front of of a bunch of other sick people. I will never ever come here again and neither will any of my family and friends. The rudeness is unbelievable. read more

Thanks so much to the staff and team of ICU nurses at Hurley Medical Center. From the moment, we walked in the door and was helped by the security agent, everything went smooth. Our family had the best experience and a positive experience in this emergency situation. read more

I was admitted thru ER the day after Christmas. Floor 9E. I had pneumonia and cdif infection. I had been sick for 2 months. My nurses, Robert, Erika, and Ashley were so attentive and approachable and did their jobs and then some. I had The Best hospital care I have ever received in Flint. The nurse assistants were also top notch, and I'm sorry I don't remember their names. I will never go to any other hospital in Genesee County. Thank You Hurley!! read more

8 hours in the waiting room and still not been seen. My lady was here the night before for 7 hours(in and out) they released her with the ruptured ovarian cysts and here we are again the next day. Hasn't eaten or drank for two days and we can't even get a hallway spot with an iv. This place is horrible. People have come and gone AFTER us. How tf does SHE not have acuity in this case? read more

I had to take my son in to the pediatric E.R. Let's start with the positives: 1. We were back within 5 minutes 2. Hospital was very clean 3. Doctors were extremely nice and knowledgeable 4. Nurses were nice and caring until the IV incident. Negatives: 1. No 24 hour pharmacy in the hospital or surrounding area. They won't send you home with any medication. Even though my son needed medication at 2 a.m. and 6 a.m. they let us go home knowing we couldn't get the script filled. 2. The nurses were unable to get an IV in my 2 year old. 4 Nurses and they claimed they didn't have an IV team. I later found out that was a lie. If you're dying or in immediate need of a doctor then I would go here. If you can wait 10 more minutes then I would drive to one of the other hospitals. read more

Fantastic experience in a stressful situation...Very professional staff.... retired from the dod with 40 years working overseas....will never go to another hospital in Michigan...Great caring group of people....Thank All You....Care was magnificent....z read more

My Dad was admitted here last month and he received excellent care. I can not say enough how nice and friendly everyone was here. I got lost a couple of times in the hospital and both times staff actually walked with me and showed me where to go. I was so impressed with how helpful everyone was. Now fast forward to a month later going to a follow up appointment the Valet parking and shuttle service staff are awesome they went out of their way to get a wheelchair for my Dad. They parked my car and we went in only to discover that we were at the wrong building. No problem they brought a shuttle took us to the right building and then picked us back up so I could get my car. It was only 3.00 to have them park my car. When using this service remember to tip them well very pleasant experience. read more

AWFUL CARE ! AVOID IF YOU WANT TO LIVE! ! HURLEY OUTPATIENT CLINIC. I wish I could give this place less than 1 star! My wife broke her leg last year and had to have a partial hip replacement, and they set her up at the outpatient clinic with a primary care Dr. She has only seen the Dr. twice since May of last year and did the telehealth thing a couple of times. She is still in a wheelchair. She had a 3:40 pm appointment today, and they even called me this morning to confirm. She has been having bad abdominal pain for the last few days but instead of going to the hospital emergency room she waited to see her Primary care Dr. She sat in a waiting room by herself that they put her in, and over 2 hours go by and nothing. at 5:50 pm she came outside to have a cigarette because they never called her. I brought her back home and looked and the OUTPATIENT clinic closed at 4:30 pm !!! They FORGOT she was even there! !! Nobody ever called her or checked to see if she was alright. They apparently all went home at 4:30 and just left her there. Update: It's now Sunday morning and my son took her to emergency with severe abdominal pain at 4 a.m. and she's been there 4 hours. I just spoke witrh the nurse and she said they are waiting for tests to come back. She said she would have my wife call me. SO just waiting now, we'll see what happens. read more

We took my son here for Jaundice in January. The admittance procedure took quite a while, and he was due to eat, since at that point he was breast fed and eating every 2-3 hours. We got up to our room and immediately they got him under the lights, but he was screaming because he was hungry, the doctor kept asking questions (I understand they need to but maybe let me feed him first). I could barely focus on her because I was tired, overwhelmed, and with every passing second more and more angry that they wouldn't let me feed my son. Then they needed to get blood for his bilirubin levels. Of course, they decided to do this while I was trying to feed him. The nurse who took his blood was all over the place and left blood smeared all over his feet and legs. We had to stay two nights because they wanted to monitor his blood sugar because it was low when he was admitted. Yes, because he was supposed to eat every 2-3 hours and he was going on 5 during the admittance process. No wonder his blood sugar was low, he had no food in his body! At another point, I was talking to a nurse about my output and she scared me s***less because she told me, a new mother of a 4 day old, "oh no, you should be producing WAY more than that!" We did have two AWESOME nurses that I loved and would have absolutely lost my sanity without them. I also did like how the pediatric unit was decorated and the menu was full of great food that I was able to get as a breastfeeding mother. But the rest of the visit was less than stellar. I will not be returning for anything. We much prefer Genisys, as both myself and my husband have received awesome care there. read more

Came in with a migraine seen by a nurse then have been sitting for the last 3 hours to see a doctor. When I asked about just getting a prescription I was told we will wait. That is the way they run this place and if I don't like it I can leave then the male nurse walks up on me and tells me tough it's the way we run this place. As someone that has waited on doctors at gold courses if they have to wait because of us running behind they always say I'm a doctor I can't wait. Well I will tell you they will always wait from now on. Just to add on we have hit 5 1/2 hours waiting and they do not even care they can laugh and high five each other while people give up and leave We have now hit 6 hrs and are still waiting Now 6 1/2 hrs and still waiting no one even moving or trying to help the entire attitude is screw you we are not going to move and excuse another excuse read more

Awful. Especially when it comes to caring about someone with mental illness. Would love to be active in changing the systems, people and processes that are involved with this. It's currently shameful how the system works and to give people a fighting chance, things desperately need to change. Do better Hurley. read more

If I could give less stars I would. The first time I came here when passing a kidney stone, I waited for four hours and they didn't even have my information when I went and inquired about how long it would be. They had an addict flailing around on the floor, weren't doing anything to assist or help the scene. There was puke all over the floor and no one cleaned it up, not even a caution sign. The second time I had to come to Hurley was when I having a severe allergic reaction to pineapple. They didn't get me anything until I was turning purple, and my significant other screamed at them to save my life. Never again will I ever go here. read more

My wife and I heard a nurse call her last name. We went to the front desk and told the lady working that we both heard it. She called us liars. My wife is not feeling good. I was here 2 months ago. They lowered the dosage on my blood pressure medicine. They caused me to have a stroke. I had to then be transported to Genysis hospital, which by the way is way more professional. If this is the best Hurley can do, they need to go ahead and file for bankruptcy. Worst hospital we have ever been to. Very highly dissatisfied. DO NOT COME TO HURLEY IF YOU VALUE YOUR LIFE!!!! read more

we were transferred here from an ER in Bay City because my 9 year old is suspected to have appendicitis. We have been in the pediatric hall for 6 hours now. My daughter has had nothing to eat or drink because she "might have to have surgery". We have been waiting for a CT scan for 2 hours. Our nurse is great but everything else has been a horrid experience. We know we are going to spend the night but we can't even get a dang results pediatric room, we are essentially in a pediatric holding room. Very mismanaged hospital and we should have gone to U of M. read more

I'm 58. I was up in Michigan this past week visiting my sister. While riding horses with my niece the saddle strap broke throwing the saddle and me to the ground resulting in two broken ribs, a bruise lung and a large hematoma on the right side of my body. From the ambulance ride to Hurley to my five day stay everything was great. You were not made to feel like just a number. Friendly and concerned staff from the doctors to nurses to orderlies to the cleaning crews. Two small negatives: The food was pretty terrible (at least what I ordered) and wait time for test results was very very long. However, the wait time may be normal, I don't know. I've never been admitted to a hospital before. read more

Worst doctors ever, how hard is it to treat someone with respect like another human being. Hurley doctors are rude and I honestly feel like they do not give a crap about their patients. Rude long wait for any kind of service, and then they just wanna shuffle you out, I've never felt such apathy from a hospital. I wish I could remember his name but they had one truly genuine staff member there who was very nice, and seemed to care everybody else treats you like cattle. read more

My daughter came thru ER and ended up being admitted with a severe kidney infection. We initially went to genesis but since the we were told the wait time could be up to 8 hrs and we had a child with 103 fever who extremely lethargic and in pain we left and came to Hurley. That was a blessing in disguise. Our wait time was minimal from being triaged, to having a bed in ER and then a room in Peds. The drs were friendly and thorough and the care she got was amazing. Not to mention the things they have for peds to keep them entertained during their stay. Visit from a therapy pet, game room and visiting art supplies. My daughter was actually a little sad to leave. The only small issues we had were that I don't love that Peds ER closes at 2am and we had to switch to regular ER and there was one intern/resident during the actual stay that had no idea what she was talking about and argued with me when I questioned the fact that she was contradicting what the DOCTOR had said during his visit. However when I complained I was quickly put in touch with the dr and we did not see that intern/resident again. I was satisfied with it being handled quickly and efficiently. I see a lot of reviews complaining about panhandling and lack of security, however in my many visits to Hurley as a patient or a parent of a patient and as a visitor I have never been approached by nor seen a panhandler close by and if it was late or dark security was more than willing to walk me to my car which is more than I can say for Genesis! And don't think just because one is flint and one is Grand Blanc that either is safe for a woman walking thru the parking lot alone in the middle of the night. Our family will only go to Hurley as we prefer Drs and nurses and all other health professionals who are not know their job and are good at while but being considerate and compassionate over a "pretty" hospital. read more

What an unexpected change in my life. Having suffered many fractures and road rash from a game of chicken between my Harley and a deer (the deer won) I was clinging to life when I arrived at Hurley. The emergency staff was amazing. Diagnosis of all my injuries took several minutes. Then we started treatment. That's where things got really good. The nursing staff on 5 East were awesome. Very professional and looked after me like I was one of their own. Very attentive to not only my needs... but my wants as well. And did I mention how beautiful these ladies are??? Stunning . I know I'm going to forget someone but I'll do my best. 5 East nursing staff of Casey, Tyler, Brittney, Veda, Jessica and of course the beautiful Miss Rachel were among the best people I've ever had the pleasure to meet. And the PT team was on point as well. They had me up and walking (using a walker) within hours of my surgery. Building my strength and confidence in order to come home. I actually miss seeing all their beautiful smiles and great bedside manner. They are second to none. Gob bless each and everyone of you. Jim, 501-2 (6/19 through 6-25-2020) read more

If I could give this hospital 0 stars I would. My dad sat in the ER for 3 going on 4 hours. He was never even taken to get his blood pressure looked at when he came in. The nurses were told he had recently had multiple seizures. Vomited and was unable to move well as when we found him he hadn't been out of bed in a week. They allowed MULTIPLE people to be seen to have the BASIC EXAM when you walk in that they didn't do for him. They then left him sitting there while taking other people in the back telling us "they had absolutely no rooms." Also telling us we were capable of taking him anywhere else. He had a SEIZURE in the waiting room on my baby sisters lap and they FINALLY took him to the back saying "we have to make sure he's seizing" NURSES DO NOT CARE. THEY ARE NOT POLITE. WOULD NOT RECOMMEND THIS HOSPITAL. Despite someone yelling watching him seize the nurse did not get out of the chair until the SECURITY GUARD went to help. Then he finally got up to assist. read more

I received terrible treatment during my visit here as a patient. My bill was screwed up later and I spoke to a very condescending woman (Loretta) from billing on the phone. The people in the ER didn't act appropriately or professionally toward me and this goes down as one of the most NEGATIVE experiences of my entire life, if not the most so. I wouldn't recommend them to anyone. This is based on my PERSONAL CONSUMER EXPERIENCE as a patient. The ER isn't run either efficiently nor professionally as far as I'm concerned. I witnessed very disturbing and unprofessional behavior from the ER staff. The woman who drew my blood had no clue what she was doing, she left a HUMONGOUS bruise on my arm and scratched me with the edge of the needle. Hello??? When I complained, she completely just blew me off and claimed I am WHINY in a very loud voice. To top it all off, the diagnosis was wrong! Despite the recent upgrades, the parking lot for visitors and the parking structure are still not safe. I have been panhandled in the Hurley parking lot three times! Security was nowhere to be found, either. read more

The treatment I received here recently was beyond bad. Finally had to leave AMA due to not being treated (for a traumatic injury (inc broken bones)) Disrespect at every level. 18 hours with no physician looking at my injuries. Surgeon refused to see me before surgery, nurse told me "I am off the clock" mid conversation and left the room! They tried to silence my demanding care by having security confront me twice. However, I was not cowed. Went to UM hosp after 18 hours here and was treated promptly and with respect. Hurley needs a major Culture adjustment. read more

Worst experience They took my remote for my tv and refused to give it to me. They ignored my dietary restrictions. They changed my room EIGHT times in the span of two days. They tried to take away my room phone. If they did, I would be stuck in a room alone with no family, no tv and no phone. I practically starved because they kept bringing me food I couldn't eat and when I would politely request for other options, they insinuated that I should be happy with what I got. read more

Very good doctors and nurses. In the peds unit, if they come in while you are sleeping, they change your kids diaper but don't change his clothes or bedding if he spit up or made a mess. The cleanliness is very poor. IV carts haven't been cleaned in a while, the IV boxes have what look like snot smears on them. The benches by the window looks like it hasn't been cleaned in a month. The public restrooms are decent, seem more clean than other areas. Just need maintenance in them, toilet paper holders falling off stall doors, one hinge broke on the door. Noticed that on the way to the cafeteria, there was a collection of spit on the windows that seemed to be collecting more and more without cleaning. read more

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I came here in 2016 and got mediocre care. Took them 15 hours to find nothing. I came here last week (nov 2017) and got EXCELLENT care! I am totally impressed by the turn around. The whole staff gets five stars! read more

I gave birth to my son here in 2007, I had no issues. So when I was expecting to have my daughter; I came here. Things have REALLY changed. My daughter ended up having to be here for over a week in ICU due to complications during my pregnancy so my husband and I of course stayed with her. There were multiple fights and arguments taken place in the parking lot, cops involved etc. I did not feel comfortable being here but I had no choice now. I did not feel safe even walking to my car alone. Day or night. People now hang out in the parking lot bumping music, cruising around, and yelling at each other from across the parking lot. They are now lacking on service, and the place isn't that clean anymore like it used to be. read more

cardiologist department: I had to take my daughter here to get a test done. First- I am not sure who was supposed to call me to give me all the info we needed to know ahead of time the hospital or her pediatrician but we never got a phone call stating when to arrive, that she can't eat 6 hours prior to the test, that she needed to be sedated for the test, etc" I had to call and ask. Also- when we arrived to the appointment ontime (45 minutes before the appt to be sedated) they still hadn't gotten the rx from her ped. to get sedated so we had to make her wait to eat an extra hour and half before they got the rx and could take the test.. I wish that would have been done before the day we got there.. Other than that the tech who helped us and the RN were very personable and friendly and the test itself was very short and easy. I just wish the beforehand stuff would have been done right! read more

Hurley Medical Center and Hurley Childrens Hospital is the ONLY hospital in the area I would trust to take my children to. Genesys DOES NOT have a Pediatric Trauma/Emergency Department. Hurley has a separate Childrens Emergency entrance and department with Pediatric Trauma doctors. Plus they have Child Life Services that help relieve any stress children and parents feel during their time in the hospital. They are amazing! Highly recommend! read more

This is a terrible facility. My son came in due to depression. He was not suicidal or harm to self or others, did not have suicidal ideations. He does have a h/o depression and is 22 years old and receiving professional treatment for 19 years. He was stressed due to college demands. A social work student came in and did an assessment. Later followed up by her "supervising" social worker, Jenni. Jenni indicated he needed immediate outpatient treatment. We asked what our options were. She said there were no options. We asked what would be done in outpatient treatment and she replied it was up to the doctor's discretion. We told her we did not think it was necessary as we had therapists and psychiatrists that we were established with and that we would follow up the next morning. She then stated "you know we could admit him if the doctor decides to do so and I will give the Dr. my recommendation." within 30 minutes she arrived with our RN who stated the doctor certified that he needed to be inpatient. We asked what our other options were and she stated there were no other options. The doctor never even looked at or talked to my son. Again, he has a longstanding h/o depression and he was not in crisis, not suicidal and he did not want to be admitted. We were told this was only option. Not even seen by an MD. read more

Best staff, best care! I have not had a bad experience here. Staff has always been courteous, attentive, and professional. The only hospital in Genesee County where I will go for care! read more

I advise everyone reading this review to avoid Hurley entirely. Such an unprofessional place, and the nurses would rather socialize with their co-workers than actually do their job! It shouldn't be social hour when there are patients that need your service. I've heard many people talk badly about Hurley but I would have never expected it to be this terrible. I am disappointed to say the least. read more

After experiencing the ER room, Hospital Room and Pediatric Rooms personally, I do not feet this Hospital is very clean, I and my granddaughter had to wait for a room to be cleaned, which was spot cleaning. I noticed stuff on the doctors computer screen, the tv/phone changer was dirty, floors, and attending doctors did not seem to concerned with cleanliness either, when handling equipment and putting used items in garbage, instead of used tongue depressors left on tables. Also, after taking my granddaughter to pediatric unit with high fever, I took her to her primary care doctor, due to her not getting better, and her primary was surprised that Hurley had not done a chest xray, nor drew blood, due to her symptoms. Hurley needs to step it up!!! Don't tell me your overworked, I've been there three times and each of these times there is alot of socializing going on, with nurses and janitorial, seem to have alot of time on there hands. read more

I would give hurley medical center a "0" if it was available to me. my wife had a baby at hurley and their nurses and staff or the worst i have ever encountered anywhere locally or anywhere else in the country. my wife delivered in 30 mg methadone from the clinic. that is the lowest dose they give people at the clinic, they will even give it to you its a very low dose. they have a rating system where they scare your baby for things like not sleeping enough and crying.. my baby has been there well over a month and i have not witnessed any withdrawel symptoms at all. (i have been on methadone maintinence for 5 years and am very familiar with the symptoms. also he was exposed to mrsa by the staff, he is in isolation and i cannot even touch him without gloves. i have seen the nurses "forget" what time they were supposed to feed the child literally more times than i can count. my wife drive 30 minutes up there from montrose, Only after calling first and they already have someone feeding her or even worse the nurse "thought" he was supposed to be feed at 2 not 3.. we got a call today saying your babys been crying since his 11 0clock feedig..... (he doesnt have an 11 oclock feeding) More importantly i had a nurse tell me they are not supposed to hold the babys!! if they cry they get scored... never once has my baby scored high why the mother was pregnant they skyro ket the dose to 1.2 mg of morphine everytime we go home literally. it is worth it to drive to detroit to avoid this place. Your baby is very likely to get MRSA and be stuck their over a month like mine.. my wife has actually entirely detoxed of methadone, very slow they way the clinic does it and my baby is still not home and i worry constantly. more importantly still, they refuse to allow my wife to stay up theirr with our baby!!!! they will not allow her to use the sleep room "they claim because of critical babys but i have only seen someone in it 2 times in the last month and i check daily. the nurse told me its too har to clean it so my wife is forced to drive up every feeding and they kick her out if she falls asleep. it is criminal what they are doing up there and the nurses generally do not wash their hands. read more

On 1/20/20/72 I had an in and out surgery. After the surgery I woke up assume I was in the recovery room in a daze people standing around assume was nurses. Struggling trying to come to my senses, I remember asking where i was and what happen. And remember one of the nurses say " she don't even know she had surgery". WOW!!!!!!!!! I was under anesthesia!!!!! Why would you say something like that? You are a trained nurse don't you know this. Why didn't someone come to me and comfort me and tell me what was going on? instead, they was standing away like they didn't want to touch me. To my knowledge anesthesia leaves you confused and all afterwards. Well at least it left me confused. And when I started to feel pain one of the nurses threw a ice pack on my stomach as tho I wasn't already in enough pain, and walk away. Wow!!! After that I woke up again in another room a nurse rushing me to get dressed she wasn't concerned about me standing or functioning on my own. I was barely awake. I stumbled in the bathroom fell trying to put on my clothes in a rush. I couldn't even remember the instructions she gave me, she was rushing so.WOW!!!!! terrible treatment!!!!!!!!!!! I hesitated so many times not to have this surgery done at Hurley. I wanted to wait and have it done when I leave town but I believed that I was in good hands with Dr. Veena Kalra, Dr. TOO BAD CAN'T SAY THAT ABOUT HER ASSISTANCES!!!!!! GOD FORBID IF I HAVE TO HAVE ANOTHER SURGERY I WILL HAVE IT OUT OF STATE. read more