*Unprofessional, Lack of Empathy, and Disorganized Care*
My husband was scheduled for a colonoscopy at this facility. Anyone who has gone through this knows how physically demanding and exhausting a 24-hour liquid fast and prep are. When we arrived, he honestly mentioned he took a tiny sip of water an hour prior. The staff immediately treated him with hostility, acting as if he had committed a crime.
While we understand there are medical guidelines for sedation, the paperwork they provided explicitly stated that a sip of water was allowed with medication.
Because the instructions were ambiguous and poorly written, my husband made an honest mistake. Instead of explaining the medical risks calmly and professionally, the staff treated him like a nuisance and rushed to get rid of him.
The worst part was the absolute lack of organization and accountability afterward.
I called to see how we could resolve this since he was already completely prepped.
First, they told us to come back at 4:15 PM.
Then, they took it back, stating they close at 4:30 PM and "didn't want to stay late" if the procedure ran over. Then, they offered an appointment for the next day at 12:00 PM, only to call back again and cancel it, literally telling me that he "doesn't fit in the place."
The clinic director was incredibly disrespectful and defensive. They refused to help, refused to accommodate him after making him go through a grueling physical prep, and refused to even refer him elsewhere. This level of laziness, poor communication, and complete disregard for patient dignity is unacceptable.
Do not trust this place with your care. They care more about their clock-out time than human beings. read more
