Cars smell like a ashtray filled with fresh cigarette butts... If the drivers aren't tweekers I would be surprised, they are only in a hurry to make you wait. read more

If I could leave zero stars I would called 1 hr later and they still didn't show up clearly one of the worst to call in flag !!!!!!!!!! Was very very disappointed that their service was Terrible !!!!!! Would rather walk than take them!!!!! read more

On a Monday night, I called Hurry Cab and requested two cabs be sent to my friend's address. The gentleman on the phone advised that he didn't have two available, but he did have one and it could potentially make more than one trip. I said that's fine, and that I would consult my other friend who needed a ride and see what he wanted to do. Then we hung up. I'm not one who regularly takes a cab anyplace, but I thought it odd that he didn't ask for my phone number or provide me with an ETA. I waited 30 minutes, and still no ride. My friend advised me that he's never had good luck with Hurry Cab and has had much better service with another cab company. We gave them a call, and they arrived within 10 minutes. To my knowledge, Hurry Cab never showed up, and obviously they didn't call, either. I'd like to give the benefit of the doubt and think that there was a miscommunication, but I verbally confirmed my wish for the one available cab, whether it be for one trip or two, and clarification of the customer's wants falls on the business. Hence the two stars. read more

I needed a ride back to Bright Angel Lodge to meet up with some friends, after taking an ambulance down to Flagstaff for a medical emergency. The hospital called around and found the best price for me. The young woman driver I got was busy texting on her phone several times during the hour ride, even though I asked her not to. If we had still been in town, I would've called for another cab company. read more

Wouldn't give a 1 but I have to in order to leave a review. This can company was very unprofessional. I called and ordered the cab I was informed they accept credit cards and was the cab would arrive in 15 minutes. While on the phone with the cab company there were dogs barking over the woman's voice. The cab did not arrive after 15 minutes, I called back and was told 20 more minutes. In the background was baby's crying now. Really strange. Finally after 35 minutes the "cab" arrived. The "cab" was a regular car. The guy was alright as we drove for a couple of minutes but then began acting strange. The guy pulled over along the road multiple times along the 15 minute drive. I believe he was under the influence of something. When arriving to my destination the guy said they aren't able to accept credit cards. After explaining to the driver that card was all I had he called his boss and completed the card over the phone. Definitely wouldn't use this company again, very strange, creepy, and unprofessional. read more

I was downtown with some friends and at the time we were trying to go home, the Uber's and lyft prices were so incredibly high due to the surge rates. We called multiple taxi companies and this was the only company that wasn't charging a ridiculous amount or wasn't available for another hour. IRINA was our driver and she was quick to get us and got us all home safely. She was super sweet and was able to keep conversation going. Have had multiple bad experiences with cabs but she changed my perspective! Will definitely be requesting her next time I'm in need for a ride! read more

Called Joe to have a cab pick me up. Said 25 minutes or less. They'll call you. Waited for 27 minutes before calling back and he said they were behind, in fact every cab was behind but the guy he had sent to pick me up was Way behind. Then told me, I will give him a call and have him call you with an ETA as to when he'll be there. That was about ten minutes ago. Still have not received a call from this cab driver as to when he would be here. Unfortunately, I would have called a different cab company but there again, Hurry Cab is the only company picking up their phones right now. We usually have great service from these guys when we go out. Even with college being back in session. But they made it right, a free ride to my destination. Thanks guys. read more

Friendly cab did not show and hurry cab was driving by. Driver was nice and respectful, will always call them first!

Terrible. She drove while she was talking on the phone, texting, and not looking on the road. Made me very angry and nervous the whole time

This cab took a reservation & did not deliver. Did not show up. They obviously don't care. It's cold.

If I could give negative five stars I would. I would definitely not recommend this cab to anybody unless they fancy getting profanity screamed at them. The driver kept swearing at us and saying we were wasting his time and "lollygagging" when we were simply trying to ask him to use one card for payment instead of another. I have never been treated so rudely by a business. Later, when we called the company number, the same driver answered and refused to let me speak to a manager or the company owner to talk my experience and report the driver. Like I said, I wouldn't advise this company to anyone unless they enjoy being insulted while simply trying to pay. Worst service I have ever received from any cab company. read more

cab was 45 min late. when i called after it had been 20 min late to ask what was going on i got a generic "we have car problems hang on" excuse. when a car finally DID show up it reeked of smoke, and the driver told me he didn't have a credit card reader even though they said they take cards. he drove me to a convenience store where i had to get out on my crutches and a broken leg to go in and use their ATM. as i struggled to get out of the cab at my house the driver lingered for a tip... after i had to risk hurting myself on my broken leg to get his money because they couldn't take a card even though they advertise that they do? nope. probably could have sued for that. will not use again. read more

worst experience ever!!!! took over an hour to pick me and my family up. when driver told us 15-20 mins wait. once the car arrived it smelt horrible... i can still smell the car stench on my clothes. driver was swerving while on the highway. she was texting the whole time as well. (btw i had a 1 yr old in the vehicle) read more