So much for 365/24. The. Us to Flagstaff was late getting in , and the transit lines had already shut down for the night. Not only is there no answer at the dispatch number, it doesn't even ring, it goes straight to a voice mail system that is not even set up. read more

I had used this "taxi service" for several months to get to work and back simply because they charged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company. read more

Top Hat seriously saved our day! We had just hiked out of the Grand Canyon after 3 days of camping, and had lined up Flagstaff Shuttle to take us to the airport. The shuttle never came even though we had booked weeks in advance. Someone suggested we call Top Hat. They sent a driver immediately from Flagstaff, and we made it to Phoenix and got on our flights with only seconds to spare. We would never have made it without this great service!!! We will definitely use it again in the future. read more

Top Hat Taxi is an awesome source of transportation for our daughter at NAU - especially to the Flagstaff Airport and Amtrak Station. They are great at communication, have great prices, are on-time, and very helpful! read more

Couldn't be happier with this service. I needed a late night trip to Sedona and then a very early trip back to the Flagstaff airport a few days later. I felt the price was the price was fair, & the driver (Mark) was safe and friendly. read more

If you like drivers that give you attitude and argue with your desired route, then this is the taxi service for you! When my driver passed my home and told me he had the wrong address written down, that was strike one. When he told me the meter was "busted" and gave me an estimate off the top of his head, that was strike two. When he argued with my desired route, that was strike three. There are much better car services in town for the same rate or less; unless you're looking for some attitude and "hey man, I've lived in Flagstaff my whole life" on your commute. read more

Every single time then I call this company to get a taxi, I'm either told no or their phones ring out. Normally their daytime driver Buddy answers the phones and if it isn't an over $10 run he'll tell you they're booked up. The service in the last 2 months has gotten terrible. I normally hate calling the other companies but now that may be the only way you could get a Cab in Flagstaff. This company might go back to its high standards that made it a very loved company back when I first started if they would rather hire a dispatcher or make it so that Buddy never answers the phones. That goes for Steve on nights as well. read more

I contacted Top Hat Taxi in March in regards to two different reservation requests I had for my vacation in April. This was my first contact with Top Hat and Jay did not fail to impress me with his professionalism. I was so pleased with his attention to details and prompt replies to my inquiries that when it was time to finalize my trip plans I reached back out to Top Hat. Once again Jay was very prompt, courteous and professional in his communications. Our first reservation was for service from the Flagstaff Train Station to our hotel. Our train was over an hour delayed and would be arriving after 11p. I emailed Jay and he assured me they were monitoring the arrival of the train and that regardless of the hour the driver would be waiting for us. No sooner than we stepped off the train platform a friendly voice called out to us, it was the driver from Top Hat. He was very friendly, helpful and assured us all was well. My traveling companion is physically challenged and he made sure she was comfortable in the front seat vs the back. The next morning we had another driver for our trip to Sedona. He was very prompt; met us at the front of the hotel and took pains to make sure we were comfortable and our baggage securely stowed away. He asked if we needed anything before we started our journey and I joking said the hotel only served Pepsi products and that I was desperate for a Coke and a Mr. Goodbar candybar. He laughed and said his favorite convenience store was less than a block away and they had both. After a quick stop there we had a wonderful ride to Sedona. Both my traveling companion and I were very impressed with the professionalism and great customer service provided by Top Hat. Thanks guys; you are awesome! read more

I had used this "taxi service" for several months to get to work and back simply because they charged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company. read more