I purchased two dresses; one I was sure about, the other I was not. I attempted to return the dress…read morethe owner profusely recommended. It felt at the time that the purchase was to please the owner more than myself. The next morning, less than 24 hours after the initial purchase, I attempt to return the dress and the owner said, "I can't believe you would ask to return this." I was a new customer and was not told the store policy at the time of purchase. Essentially, I was punished for shopping there. I faced a hardship because I did not look and read every single thing on her cluttered counter. I could understand refusing the return had the dress been worn, or if the return date was lengthy, but she refused to return my money because there was nothing else in the store worth purchasing. The most challenging part was the owner's deplorable attitude. She only cared about how the purchase impacted her, not me. Had she returned this item, I would have been likely to patronize her business in the future, now, all I will do is avoid it and warn others to be 100% certain of their purchase.

Love this place. They have such cute pieces. I purchased a beautiful cognac leather multi-purposes…read morebag that can be worn 3 different ways. I have received so many compliments on it. love love love and highly recommend. (Plus it's in one of the cutest neighborhoods in Buffalo)

Great store with clean and appealing aesthetic layout. Nice associates without high pressure sales…read more Premium brands, not bargain, but there are some affordable items despite this (also features local brands). Mostly all women's. Loved it here!

This is a cute store with many unique looking items, clothing, shoes, jewelry, caps... some big…read morename designers like DolceVita, Eggs, etc... the prices are actually very reasonable for the brands carried here and they have nice sales going on. The staff was friendly and engaging, answered questions and showed interest in is a customers. The store vibe is boutique like... inviting, cozy, clean, well organized. There's a pride of ownership here... they care about the appearance of the store and they want you to have a positive experience here

What a gem of a store with beautiful gifts for women on Hertel Avenue to the right of North Park…read moreTheatre! Her Story is all about empowering women and keeping us strong/ positive! We need that more than ever now. Her Story is my "go to" for birthday gifts, Christmas gifts, or a gift for any occasion!! I love the jewelry they offer here and the owners own line of beautiful bracelets! They sometimes have essential oil classes (Young Living) and also support other awesome local businesses in the area like Asker's Juice Bar! Today they have an adorable slushee station set up using Asker's fresh squeezed juice! I chose the delicious pineapple lemonade slushee! They also had a table set up in front with cute gifts, jewelry, and "build your own" bracelets!! The owner is always very friendly welcoming and so is her daughter. They also wrap gifts you buy so nicely and even a gift card! Check out Her Story Boutique today!

Beautiful shop with a beautiful story!…read more Positivity and inspiration found in the heart of the owner and her family through rising above the challenges thrown her way. Exquisitely curated offering of premium products - fashions, holistic remedies and inspiring treasures to channel positive energies into your life and daily routine. Highly suggest going to see Susan and her lovely daughter Ciara!!

What a cute store. First of all being greeted by the cute little corgi won me over! The store is…read morevery neat and organized. Not overwhelming, they do not have a lot of stock just a hand full of the items that they do have which is very nice. They have everything from clothes, jewelry and novelty items. Great place to come for a unique gift for a friend, or just something for yourself. I love that they support local business and carry the BKC clothing line. A local clothing designer. It is a bit of a pricer store, but you will be getting things that are more original that your average cookie cutter mall stuff. I will definitely be back.

I've been in several times over the years but I finally took advantage of Bri's expert styling…read moreadvice a couple months ago. I am so glad I did! It did cost me more than I was planning to spend but I came away with so much that I didn't need to buy any more clothing until the next season. Do come here with a big wallet because you will want to spend it all! If you love the style of J. Crew and Urban Outfitters but you want more unique pieces this is the place to go. And do not be shy to ask Bri for her help, she really knows her stuff and she actually remembers what you bought from there five months ago!

This is a definite must stop shop! All the ladies are extremely helpful, knowledgeable and lovely!…read moreThe large inventory of style and merchandise are trendy and beautiful for all sizes and shapes. The value and prices are very reasonable....stop by and treat yourself, you won't be disappointed I promise

Beautiful clothing! Friendly staff! Locally owned clothing and handmade jewelry!…read more Gorgeous, luxuriant fabrics and colors... nobody will have your outfit on!

When I first began dating my boyfriend, he told me that he'd been looking for a "future eccentric…read moreold lady." Apparently, I am that future eccentric old lady (no argument there). And as such, I think this may be where future (or current) eccentric old ladies in Buffalo go for their fabulous garments. This beautiful store is a colorful collage of aesthetics, textures, prices and pieces, from long, minimalistic jersey dresses to frou-frou formalwear with silk flowers and lace. The accessories, too, run the gamut, from trendy pendants to vintage-y looking pearls (and are showcased beautifully in a variety of frames and clear-top tables). It's very eclectic, yet it it all works and seems to reflect one strong sense of direction. You can imagine every piece being in the same cool chick's closet. And when I say cool, I don't mean someone who looks like she was put together by Rachel Zoe; I mean like someone who brings her own totes to the farmer's market, knows how to pick out a slew of songs on a guitar with some confidence, volunteers for a cool nonprofit on the weekends, and has a decent recipe for hummus that she can make from memory. I can really only lay claim to the latter, but there's still plenty of time for me to evolve into my future self. And as I do, I may just age gracefully into her wearing something from the Dress Shop.

A few weeks ago I visited this shop with intent of purchasing a few new pieces for my wardrobe…read moresince i had heard such great things about the selection here. i was very excited and couldn't wait to see what i could find. Prior to my arrival which was fairly close to the opening of the store, I stopped to get my morning coffee. When i entered the store coffee in hand i was immediately greeted by "you cant have that in here!" Lets start by saying i am not a 7 year old child and will not run around hoping to spill my drink on the dresses, also i was not offered a place to sit it while i shopped i was simply told i can not have it in here. Disgusted with the horrible customer service i left. Simply a "How are you this morning? i'm sorry ma'am but is there anyway you could leave that outside, we don't allow drinks within our store" would have done. The store apparently has great pieces from what i've heard, but unless this staff gets their stuff together their going to be turning more and more people away form their business.

Recently purchased two pairs of khaki pants. I am not impressed with the cuffing effort. Just…read morebecause the world is falling apart under our feckless government doesn't mean that your clothing needs to follow suit. You could have serged the bottom or rolled them first. This is after one washing.

Beautiful shirts but horrible customer service. I sent an email asking if I could launder some…read moreOxford shirts to understand the shrinkage (very common with custom shirts ex: proper cloth where they actually ask you to launder to understand fit) Nothing in the return policy and no response so I had them washed and pressed professionally. Now being told he cannot resell them so won't refund. Insane take from a company that prides themselves on customer service.

Came on a holiday. On a Monday midday. It was buzzing. People coming in and out. Good solid…read moreatmosphere. None of the workers talked to us until we asked them a question and then they offered us their thoughts on our outfits and was much more visible and approachable. There's a really good selection here. The men's section is pretty much two-three racks. Which was disappointing. There's a ton of quality options and even better when you come during one of their sales. Came during their pink and blue sale. 50% and 30% off of their clothes. There's boots, hats, jeans, dresses, jumpers, night gowns, slits, lingerie, jackets, jewlery and more. A lot of cute things. There's about 5 different rooms for you wander around. Fitting room is in the back of the store. There's 4 I believe. There wasn't a great range of sizes. The entrance is hidden however. You need to walk down a semi ally to get to the store. I didn't see any signs on the street. There was a small rack of clothes on the sideway which let me know that I was in the right area. Parking is on the street. Depending on the time of day, it could be easy or you'll be walking a few blocks. If you're parking on the main street, make sure you pay for parking during the week because parking enforcement are always around.

I wanted to check out a secondhand place while I was in town and there were only a few open. I went…read moreto two of them. This place was my favorite! I found some amazing vintage fines at reasonable prices. Even their designer pieces are priced to sell. come give these clothes a new home! I promise you there is something for everyone here and you won't leave empty-handed