Got my package in perfect condition!…read more They had great timely service! Thank you ups store!

I definitely feel that the staff needs more training, particularly when it comes to customer…read moreservice, problem-solving, organization, and managing the flow of customers. There were three employees working, but only one person was actively assisting customers. The other two employees were simply watching as more and more people continued to walk in instead of stepping in to help or even acknowledge the customers waiting. At the very least, they could have said something as simple as, "Hello, welcome! We'll be right with you." Instead, there was a very long line with little to no communication or direction. Many of the customers were simply dropping off packages, including USPS drop-offs, which could have been handled very quickly. A simple announcement such as, "If you're here for a USPS drop-off, you can leave it here," or asking someone, "Are you here to drop off a package? We'll be with you in just a moment," would have made a huge difference and helped move the line along. The whole situation felt extremely disorganized. Customers were not being directed, the staff seemed unsure about how to handle different situations, and there was very little problem-solving or communication. In my particular case, I was denied a service that I know is offered at UPS Stores. I worked at and managed a UPS Store location for more than nine years, so I am very familiar with UPS Store services and shipping procedures. I understand that businesses want to increase sales and upsell additional services, but when a customer comes in specifically asking for a service, the response should not simply be, "We don't offer that service," when the service is in fact available. There was also an issue with the measurements of my packages. The dimensions being entered were incorrect. And please, don't respond by simply bringing up dimensional weight. I understand how dimensional weight works, and I am very familiar with UPS shipping rules. The issue was the actual measurements being entered. The scales were also not properly zeroed out before weighing the packages. That is a basic step that should be checked before weighing and charging a customer. Beyond the customer service issues, the store itself was also very disorganized and appeared dirty. The drop-off packages had accumulated to the point where the container was completely full and packages were overflowing, yet no one seemed to be doing anything about it. This was especially frustrating to see while more and more customers were continuing to come in. As someone who has managed a UPS Store, if I had seen my staff standing around watching a line grow while customers were waiting, packages were piling up, and the store was becoming disorganized, I would have addressed it immediately. Customer service, cleanliness, organization, and keeping the workflow moving were standards I took very seriously when I managed my location. Maybe my standards as a manager were simply very high. I know that I took pride in keeping my store organized, clean, and providing good customer service. At the same time, I understand that every franchise owner may have different management styles and expectations for their staff. I honestly chose not to say anything further at the time because there were already so many customers waiting, and I did not want to make an already chaotic situation worse. However, the experience was frustrating and could have been handled much more efficiently with better communication, organization, attention to detail, and proper staff training. I hope management takes this feedback seriously. These issues are very fixable, but they require employees who are properly trained, willing to step in and help when the line is growing, and attentive to the details of each transaction.

Incredible customer service!…read more I wish I had discovered this spot sooner! I completed multiple package returns with different services and got two documents notarized--all in about 5 minutes and for an extremely reasonable price. Honestly, if I had known about EZSHIP sooner, I wouldn't have set foot in a USPS facility ever again (especially if you live in Hutto, then you know why). Moving forward, this is my go-to spot for everything. Thanks again for all the great help!

I'm so glad that we finally got a pack and ship in Hutto! I signed up and got 6 months free for…read moretheir mailbox service! Their prices are super competitive and their service is top notched! It's so convenient because they can compare prices for all of the different shipping company! The facility is nice and clean and it's nice to see a smile greeting me. The manager name is Duke, and he is super personable and smiley! Welcome to the neighborhood!

Good mobile service. Made taken care of my documents very easy and very professional..read more

Needed a notary at a moments notice and Victor was at my door 25 minutes! Smooth, efficient and…read morefast. Highly recommend him f you need a quick turnaround!

Michelle was great! We needed a real estate affidavit notarized ASAP, as our move was roughly two…read moredays away. She was very accommodating, even agreeing to come out to us because we were waiting on a plumber. Very affordable, too.

From the owner: Offering Professional, dependable, courteous Mobile Signing Services. Available weekends and offer…read morehand delivery of documents to local title companies.

Great customer service, efficient, friendly and responsive…read more Thank you Margo! Will definitely be calling on you again

Highly recommend.Great service , and easy to get a hold of. I contacted her on short notice and she…read morewas at our home within an hour! Definitely would use again!

Super quick, friendly, and easy process to get my form notarized! Same day appointment, and she's…read moreavailable late (10pm as of this review.) Good to know I found a good place just 7 minutes from home.

So helpful. Grateful to her and the quick responses, the help, and she went above and beyond.read more

Was able to get my items notarized in no time! She was flexible and communicated with me every step…read moreof the way. I absolutely appreciate her haste and the price was reasonably valued. I would most certainly recommend her in case of a last minute bind. I completely forgot the UPS store closed on Sunday so she was truly a hero!

Wonderful service. Quick and efficient. Highly recommended. Will definitely use again.read more