Personally it's not a 3 star but maybe 3.5? It wasn't a bad experience at all per se. It did its part and was comfty. The only negatives were a late checkin that was a bit sketchy but the reception was fine. And when we went up to the 5th floor and guy who looked homeless was wandering back n forth . He had a drink in his hand and kept making circles. Our room was by the elevator too but we quickly went in and I eyed the keyhole and watched the guy weave back and forth. I was about to call down but didn't want to assume he wasn't supposed to be there so we waited until we didn't hear him anymore. Suffice to say it was a bit scary but we had to sleep and locked the door. Everything in the room was fine. Typical Hyatt place. Only odd thing was the breakfast. Can tell it was shorthanded. No one refilled anything and we came down not even near closing time but an hour before. We got our food and ate but many things were running out like milk and hot items. No refills at all until someone I saw asked after 8:25. Then the check in person ran back there to refill. Was she respelled for breakfast too? Anyways everything was fine though. We only stayed a night. But Like every one said some areas to work on is service. Just not very professional service. Also it's quite Loud by the elevators. So things like that would be nice if they changed it up. But it's a convenient place going into Katy and close to everything there. read more

Hyatt Place Houston/Katy - Breakfast - Hotels Near Me - Katy, Texas

We've frequented other Hyatt Places and know the vibe and standard that Hyatt strives for all its hotels under the Hyatt Place brand. This location felt different and a bit off. I suspect it's the attitude of how the staff carries themselves; they never smiled and didn't seem friendly. The hotel room itself was clean and well-prepared for our stay. We chose a king-sized bed with a small sectional to lounge on. The bathroom was clean, and ample towels were provided. We were given a room that faced I-10, but we weren't bothered by any car traffic that passed by. The hallways were clean and well-maintained as well. This hotel was a bit hard to get to, though, as we were required to make a U-turn due to how the street median was laid out. There is also one way in and one way out, but plenty of parking is available. The parking area isn't fenced; a small shopping plaza is adjacent to the hotel grounds. We didn't use their pool or gym, but it seems that they have a nice pool and a gym with a variety of equipment. The gym's windows face the pool outside, so there is plenty of natural light that fills the space. As a Hyatt Place, complimentary breakfast was provided, but we weren't hungry, so we didn't take advantage of that. We did see that there were many seating options for anyone who wanted to get work done or needed somewhere to sit. While the hotel itself was clean and maintained, the staff left much to be desired. I wished the staff could have done a better job of making me feel welcome there. It could be a poor management issue that does not boost employee morale. Who knows, but we will likely not return here. read more

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As you all know, I'm a Hyatt guy when it comes to utilizing those name-brand hotels/lodgings for points and benefits. Due to having an assignment in Katy, I decided instead of driving back to my Houston residence, I would lodge here for the week in the first week of September. This location was less than a mile from my assignment so commuting would be much more pleasant. I wasn't expecting much from this location but I was pleasantly surprised upon arriving that Sunday evening and being warmly greeted by the front desk and handed my key and complimentary gift bag. Upon entering the room, it was clean and had a pleasant scent with a work station and comfortable bed. Typical things I expect from Hyatt brands. Breakfast/coffee are tasty and among the better ones compared to other hotel brands and they have plenty of lounges and work areas with USB/power outlets in the lobby areas if you need to kill time. Exercise room is clean as well although some of the machines have that early 2000s vibe with the graphics and buttons. But they still work, thank god. Wouldn't mind staying here again should I be on another assignment in the Katy area. read more

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This was the absolute worst experience of my life. I booked this hotel on my Black Luxury card to attend one of my best friends of 34 years funeral driving from Plano Texas. The first room on the 2nd floor reeked of Dog Urine and I was moved to 504 which was deemed the VIP floor that room had bugs and I have video. I was then moved to room 506 this is the day of the funeral it too had bugs. Here is where it gets even more of a nightmare upon returning from the funeral a new Supervisor was on duty by the name of Stacy by the way should never be in customer service. We explained to her our situation and out of the gate she had an attitude and I was like are you okay I am the PATRON. Stacy tried to do what some entitled White Women do and go around the corner and call the manager and LIE on what was taking place. I followed her and told her NO; you will not lie on this black woman. You will stay here present and tell the truth. I promise I thought I was in the twilight zone. Stacy then threatens to trespass me and quoted some law all the while screaming and yelling and sticking her hands in a cup of ice crunching on it the entire time. Hyatt is this what you represent? Stacy willing to go around the corner and LIE on a black women can bring serious harm to me as a BLACK woman, get me thrown in jail or worse. I need to be compensated by way of my LUXURY CARD ASAP and that person Stacy if she continues the way she conducts business is going to cost Hyatt in the long run. HER BEHAVOIR WAS UNACCEPTABLE ON SO MANY LEVELS!!! I do not want to release videos, but I definitely will in order for no one to ever have to experience what I experienced. The rest of your staff was absolutely amazing!!!! read more

Very Disappointing and Unprofessional Experience I reserved two rooms at this Hyatt Place, but was unable to attend due to personal reasons. I called the hotel ahead of time to explain the situation, and the manager on call clearly told me it was okay, that I would not be charged, and that a refund would be issued. Three days later, I was shocked to see that I had been charged for both rooms anyway. I called the hotel again and spoke with the General Manager, Gloria Chranya, who refused to honor what her staff had already agreed to. She was rude, condescending, and dismissive, and even told me to "do whatever you want." This is not how a customer should ever be treated--especially after being confirmed that a refund would be issued. If the hotel does not intend to honor what their managers promise, that should be made very clear. Because of the lack of professionalism, poor customer service, and refusal to take responsibility, I will never book at this location again and do not recommend it to anyone. read more

The night staff was so amazing, they made me feel so very special being a Veteran and just a guest in general. They were efficient with checking me in and even helping me out with my luggage up to my room. The room was so clean and comfortable I was able to just relax and fall asleep after a long day of traveling. The room itself was so quiet that it felt like I was the only person in the entire building. The included breakfast had absolutely everything you could possibly wish for in a morning meal made and presented with care to the smallest details. This is definitely one of my favorites in the Houston Texas area read more

I've been to the highest hyatts and the lowest lows but this isn't one of either. We've only stayed at three, no actually 4, hotels in the Katy area as far as I recall, and this one was not bad. The price is the only reason it gets three stars. It's not cheap even with the online discount that we got. Having said that the service was nice and the room was lovely, and if it was a bit cheaper it would easily get four stars from me. read more

Hyatt Place Houston/Katy - I'm at the hyatt of my popularity - Hotels Near Me - Katy, Texas

Its a motel cosplaying as a upper end hotel. The front desk staff were very nice. - my pillow had dried mucus on it - the faucet rain brown because of rust - the furniture is broken off in places and damaged - fridge was nasty - bathroom had no vent and didnt close properly so you would get a full on sauna effect - bumps and scratchs on the wall - cleanning staff often were loud at 9-10 am in the morning so don't plan on sleeping in It was safe and well lit up. Maybe I just got unlucky but the pillow was the last straw. Glad I am checking out today. read more

***COMPLIMENTARY BREAKFAST AND GOOD COFFEE*** The other reviews are bad but I have yet to have a bad experience in any of these hotels. I've always received good customer service and my rooms are constantly clean. They've been accommodating wherever I've needed anything and I like the style. The people above our room are heavy footed but so are we. At night, it's perfectly quiet though. I'm not thrilled that they are pet friendly but so far my allergies are ok and I have yet to hear a dog bark more than once or twice Hopefully you'll have a good experience here. Sweet dreams! read more

Hyatt Place Houston/Katy - Good morning - Hotels Near Me - Katy, Texas

This hotel is very accommodating, clean and affordable. The staff were very polite. Fantastic breakfast (always fresh with a lot of variety to choose from) location was perfect. I understand everyone can't be pleased but if i had to mention a downside at this location it would be ...a microwave in the room would be nice (easy fix) other than that, i was thoroughly pleased. 10/10 highly recommend. read more

I am writing to discuss my traumatic experience at the Hyatt Place Houston/Katy. I was compelled to check out of the Hyatt Place Houston/Katy on November 12th earlier than my November 15th check-out date. On the evening of November 11th, I woke up due to a constant irritation behind my ears due to bed bug infestation in room 204. Immediately, I turned on the light and noticed several bed bugs crawling on the pillows, and sheets. In addition, my partner had bug bites on her back. We immediately brought this information to the hotel's attention and were transferred to another room, but I no longer felt comfortable sleeping at the hotel. Waking up to bed bugs was unacceptable and an inconvenience to me because I had to work the next morning. Though the hotel transferred us to a new room, we switched rooms in the middle of the night. Even after moving to a new room I still could not sleep, due to the feeling of things crawling all over. Please note that the manager was not on site and was told that he would be on site in the morning. The following morning, around 9am, I went down to the main desk to speak with the manager to checkout early, and kept getting the run around. The manager had still not arrived at 1pm; nonetheless, the front desk did their best to help despite the manager stating (via phone) that I would not receive my money back and I would still be charged the full amount. It's almost incomprehensible as to why both my partner and I must suffer when the hotel was negligent. We are now responsible for washing our clothes, throwing away our luggage, and making sure that we do not carry bed bugs back to our homes which would put our families in jeopardy. read more

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We stopped in for one night on a long road trip. The hotel room was clean and up to date. They also offer a breakfast with a good selection. My only complaint is that the bed was lumpy. read more

Hyatt Place Houston/Katy - Lobby area. - Hotels Near Me - Katy, Texas

My boyfriend and I stayed at this hotel for 2 nights. On the last night, my boyfriend and I woke up feeling a bit itchy and weird. As we lifted up the pillows we saw a bunch of little eggs and what looked like crumbs of sand. We ended up sweeping them off the bed and only was able to take a picture of just a section. Imagine, it was under the both of us and under the pillows, so there was a lot. It was completely disgusting. My boyfriend then walked down to see what we can get done since we were both upset. The lady in the front desk, I believe was named Tammy, but she wouldn't give me a name confirmation. She offered to call the manager and send housekeeping to check it out. When the housekeeper got there all she asked was to change the sheets and we let her know it was on the bed as well as the floor. We then left for breakfast. When we came back we went back into our room and could only lay on the bed for a just a minute before we felt disgusted again. It was not enjoyable. We called the front desk to first ask if we could stay 30 minutes after checkout which she said was fine, but we ended up leaving early because we really couldn't stay in the room any longer. Then we called again and asked if she could call the manager and she said she had already called. We then said we would wait for the manager to come and then she hung up rudely. We went downstairs to ask again to see if she could call once more and she kept saying that the manager was unavailable and wasn't answering his phone. Which I believe is very unprofessional, especially when there are so many reviews that have had similar experiences. As we were talking to her, she even threatened to call the cops on us when we were speaking to her about how else we could go about getting something done since the manager was "unavailable". The lady at the front also left customers waiting 10-15 minutes without being helped because she was constantly walking to the back before getting back on her phone to watch videos by the front desk. We will definitely not be coming back. Not even the Hyatt helpline helps because I've been on hold for an hour. I wouldn't recommend this place to anyone. Our emails have been sent and are reviews are being posted. This incident was very disgusting and unprofessional. read more

Hyatt Place Houston/Katy - Hotels Near Me - Katy, Texas

This was my first night ever staying at this Hyatt location and I have to tell you what a wonderful stay I had! I was visiting friends in town that were staying there. It was just a lovely time, but the cherry on top was David Bell at the front desk. I forgot to retrieve my runaway contacts before I left the room and ran back in, as it was before noon, to do so. I have been to many hotels and this is probably one of the first time someone ever said 'you know since you guys checked out, you may not be able to gain access to the room, so let me go up there with you and make sure'. With this day in-age and people not having as much pride or integrity in their jobs, many would just sit back and watch as you sweated the round-trip and approached the desk again if you were denied access, but not David. Not only did he have a smile on his face, but he had a cheer in his step as we journeyed to the third floor, inclusive of fun little anecdotes exchanged about our prior contact dilemmas. Additionally, he didn't hover and hawk and stand there as I went on my personal treasure hunt. He was relaxed and cool, and just went about his business, as I'm sure there are bigger fish to fry as the welcoming face of your entrance. As I left the hotel, David made sure to give me a non-verbal 'have a great rest of your day' wave goodbye. My friends and I will definitely be coming back. My only CON: is that I wish there were more David's at the front desk of hotels. :) read more

There are bed bugs. Immediate 1 star. See the attached picture of one I found moving on my bed :) I want a refund. I also have a video of it crawling. with the location listed if you need more proof. By the way, this was room 309. read more

Hyatt Place Houston/Katy - Bed bug - Hotels Near Me - Katy, Texas

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I'm writing this review for a front desk person whose name is Stacy. This is my second time at this hotel, and I'm coming back in the future of which there are already bookings. Stacy, has been a tremendous help to me. She has cut through a lot of red tape, and even have secured the same room I requested during my visits. Not only is she helpful, but she is very congenial. And, she always greets me with a smile. As an addendum, after I wrote the first review, an incident occurred in my room. Stacy was kind enough to help me move to another room, because she really didn't need to do that. I will look forward, to staying at this property, in the future read more

I had a horrible stay at this hotel. The air conditioner wasn't working and it was 90 degrees outside. There was no hot water so we couldn't take a shower. I couldn't even make a cup of coffee in the morning. When I complained to the desk clerk and asked for a credit, she said to report it to my travel insurance. read more

I've been staying for a few days and the service was great especially the breakfast. But on my last night I noticed a wood roach crawl through the headboard. read more

Good hotel with great staff. They could use a couple more pool chaise lounges but the outside space, in general, is fantastic. Rooms well thought out and love they are pet friendly. read more

One of the best hotel stays! Very clean, modern, and comfortable. Service was also very friendly and accommodating. We had asked for a late check out because our flight wasn't until in the late afternoon, which the front desk staff was happy to help us with. 5 stars! Highly recommended read more

The Good: + Great location + Reasonable price + Clean rooms The Bad: - Understaffed: Often one person to run the cafe, front desk. Manager is out at times. No delivery to your room. - Poor internet speed - The packed breakfast that replaced the buffet is unhealthy and bad quality. read more

I would not recommend anyone to stay at this Hyatt Place. My family and I were there for an event on Saturday night. When coming in that night we saw a security guard. We asked him if our car would be OK being parked to the side of this hotel, his response was he would be there till the next morning that there is nothing to worry about. The next morning, when coming out to our car to find that our window had been busted out along with three other cars. Before leaving the property we left the owner a message at the front desk to give us a call and we have yet to be contacted. I would NOT feel safe bringing my family here. read more

We stayed here last night and had a great time! The room was nice and the beds are comfortable. There was a very nice lady at the front desk who made us feel welcome and was very friendly ( I can't remember her name shoot , but she told us she was new) There is a restaurant right next door that has good food and drinks too, we will be back! read more

Had a wonderful stay while recovering from my surgery, they placed me in a corner room on 1st floor and nobody bothered me. It was very relaxing and convenient for me. read more

My children and I stayed here for a week while visiting my Sister, her family, and my Mother in Katy, TX. I would have given them more stars but a person in housekeeping stole my $200 hair straightener and ponytail holders. Why the ponytail holders? My kids iPads sat out on the desk in the open. But they stole my hair straightener. Granted, I would have been able to track the iPads and have them arrested. The hotel did nothing for my loss. There was no safe in room for valuables nor did they offer to lock up my valuables. I had nothing but problems with housekeeping. They refused to provide an extra blanket for my little girl. She is 8 years old and under 50 pounds. She is small and gets cold easily. I had to buy her an extra blanket. Housekeeping refused to replace dirty towels and wash rags. We would be left with with 1 towel for 3 people. The rooms were quiet and that was nice. The breakfast was excellent. I have two recommendations for breakfast. 1. Keep the coffee available all day. Many adults need coffee all day and most hotels do that. This was the first hotel I stayed in that took the coffee away. That surprised me. 2. They ran out of oatmeal. I don't know how that's possible. It's shelf stable. You can keep that stuff for ever. read more

Went for a company trip. When I checked in they were confused and it took forever. Finally got up to the room and Someone was already in the room!!! Went to the front desk to get it sorted they assured they'd take care of it. they said they just needed a card on file so I gave them my debit. They charged me $152!!! Mind you that's all my money right now, times are tough. I am BROKE. I'm furious right now. Unacceptable. read more

One of the nicest hotels I've been to. The place is super new, and everything is pristine

Bare with me it might be a little long. So when we checked in, the front desk was really friendly. Even allowed us to upgrade our room into a suite for free. We had not been on a vacation for 2 years, so we were excited to get a little special treatment. We were put on the highest floor, which I'm glad about. It would give us a break from the neighbors above that would always make a lot of noise. The room was actually pretty nice. I did like the layout and love the shower. We were not told at the front desk said it was going to be a handicap Suite, but we actually did not mind as my husband is handicapped and after a long day of walking it was kind of nice to be able to use the handicapped amenities. Now for the more negative part of the review. My husband had been sitting on the couch for a couple of minutes, he was relaxing and trying to watch some TV before we had to leave for a doctor's appointment. I sat down across from him and noticed that my skin was getting a little bit itchy and my nose was are starting to run. I have a few allergies, so this is something that I am pretty used to. What I wasn't expecting to see once I got up to go to the restroom, was that my husband was covered in cat hair. I am allergic to cats, so is he. I immediately called down to the front desk and asked if they could send housekeeping up just to vacuum up the cat hair. We did not make a huge fuss about it. They sent housekeeping up and we had already started to leave for our doctor's appointment. We were downstairs trying to print some documents when the housekeeping supervisor went to the front desk and complained that she had already gone and cleaned the cat hair. Instead of vacuuming it, she just used a lint roller. I know that wouldn't get up everything . So we ended up just putting a blanket down so that we could watch TV. The printer did not work, the front desk was unable to print the document that we needed. The next morning we called to get a few amenities replenished. Face towels, a conditioner. Nothing too crazy. I had to call for housekeeping five times. And only after we got back for the day and wanted to take a shower, did I actually get the items that I had needed. When the housekeeper came to the door she threw everything my way like I was inconveniencing her. It ticked me off a little but I got over it. The only thing they are getting 3 stars for is that the front desk is really friendly. But I do believe that they need to be better trained. Breakfast was a disaster, and I would never eat that breakfast ever again. I have eaten at a lot of Hyatt hotels, and that was shameful. The gravy for the biscuit and gravy was gel. I could barely finish it. We ended up eating the cereal because it was pre-packaged. I would probably not stay at this hotel again in the future. read more

The rooms and hotel is nice. Contemporary. Love the fact that they have a bar downstairs. BUT, we come here all the time and they are literally always out of everything. Why can't they just order more? It's not busy when I come. Just always out of things; quesadilla ingredients, wines, certain liquors, things that come with my food. I have to order things around what they aren't out of. Very annoying and inconvenience to the guests. May start looking at a new place. Am a member and pay a lot to Hyat each stay so we should be able to get what we want/pay for. Staff is nice but not very knowledgeable about their bar/drinks or food and what comes with what. Not sure why. read more

Amazing hotel! We couldn't even spot a dust mite it was so clean. One of the hotel staff's battery died on her car so we helped her jump it and she bought us a chocolate cake and Gatorade. I would absolutely stay here again. The breakfast was pretty great too, coffee, tea, pancakes, cereal, fruit, hard boiled eggs and more! read more

The hotel was clean and rooms were nice but they were advertised as suites. That means microwave to me. No such luck. We had leftovers we couldn't reheat. Also, breakfast was dismal. Never fully stocked and not much variety. Same few things every day. Had to ask for forks, coffee, napkins, fruit every day. I was told there was no more cut fruit. Really? You know it has to be put out again tomorrow but it's not back there? Once they run out of something Disappointing. read more

Awesome hotel! This place was super clean and there wasn't even one spot of dust. I love the contemporary decorations. The staff was very friendly and attentive. read more

Nice hotel. Quick check in. Comfortable bed, clean room. But, have problem supplying towels. Supposedly due to "fully booked". Shame on management not equipped to service customers when fully booked. read more

From check-in to check-out the service at this hotel was outstanding. The staff is very friendly, courteous, and does what they can to meet your needs. The rooms are very modern and spacious and the layout of the bathroom is very nice. This is a new property so the condition is very nice with lots of modern conveniences. Some of the modern conveniences include plenty of outlets by the bed and HDMI connections on the TV to hook up portable devices. The limited room service available is fairly decent providing high-quality microwavable meals. The fitness center has all the necessary equipment to get a good workout. The fitness center looks out towards the pool so if you are a family traveling with children you could have them play around in the pool while watching them from the gym; which also has an entrance and exit to the pool area. If you have business or family in Katy, Texas this is a great place and at a very reasonable price. If your travels bring you to Houston and don't mind fighting the 30 to 45 minute traffic time that takes to get to downtown Houston this would also be a great alternative to some of the more expensive hotels located near and around the center of downtown Houston. Outstanding hotel for the price. read more

Excellent. Very new and well decorated. Very clean. Nice friendly team members. Breakfast was awesome. I have Ben a fierce supporter of Marriott for over 7 years and was reluctant when my colleague booked a non Marriott reservation. But I have to say I am very pleasantly surprised. The rooms are nicer than comparable Marriott rooms. And my last stay at Marriott, the breakfast was horrible. Marriott knows they need to fix their breakfast but they just take no action to do so. I am impressive with Hyatt and after this stay may become a fierce supporter. read more

We booked a room with this hotel through Hotels.com. The room was paid for and I had a confirmation e-mail. My husband and I arrived to check in for our 15th Anniversary weekend trip and the hotel said they did not have our reservation. The lady at the front desk was NOT helpful at all and did not care in the least that we didn't have a place to stay that night. She said she could book a room for me but not for the price I had already paid. We called Hotels.com and their customer service called the hotel. The hotel still said they did not have our reservation and that they were overbooked. I am 99% sure that since they were overbooked, we got bumped because we paid a lower rate. Don't assume that you have a room with them even if it's paid for and you have a confirmation! Confirmations mean nothing to them! The lady wouldn't even look at my confirmation e-mail. We will NEVER try to stay at a Hyatt Place hotel! read more