Beautiful clean check out is at 12. others at 11. Breakfast delicious. They have the cleanest pool…read moreand a really nice area to bbq. 10/10

Without a doubt this is the poorest run Homewood Suite in the United States. The unpublished policy…read moreof the hotel management is that housekeeping is provided every other day, not daily. None of the towels or washcloths replaced, o new coffee pod, room not cleaned. No reduction in price for the lack of proper service. Stall is pleasant but not properly trained. No onsite manager available. Payment for the rooms was due upon checking but the charged my card around 8:00 am., yet check in is at 4:00 pm. Unconscionable! I paid over $1500 for the two night stay. Never again. Avoid the hotel at all cost. The rest of our group stayed at Fairfield Inn and did not have any of the issues we incurred. Definitely reevaluating by preference for Hilton vs Marriott.

We enjoyed our stay here. It's clean and modern and your standard of the mill Courtyard. The front…read moredesk seemed friendly and the establishment seemed clean. The workout gym was small but had everything you need even though the elliptical and treadmills didn't have a working TV and the TV inside didn't work. Otherwise, easy place to stay in Katy.

Best hotel in THE best location! We were visiting from California and we absolutely loved this…read morehotel! It's in the same lot as the mall and Bass Pro Shops. We could see the mall and the Cheesecake Factory from our room. The hotel itself is clean and bug free. The service is great. We didn't stop for breakfast while we were there but it looked good. We did use the kitchen they provided in the room. It was extremely convenient. We would stay here again mostly because of the location and service!

Undergoing renovations, super friendly staff and moderate pricing . Food is good, bar pricing is…read moretwice the normal rates...boarding ridiculous. Eat but don't drink any alcohol.

Clean and more than adequate lobby with a bar, but at $8 each, they are too proud of their beer…read more Also, breakfast is offered, but not included. If their grounds maintenance is typical of overall maintenance, who knows what equipment might break down. The parking lot trees are suffering from total lack of attention.

not expensive which is nice but the headboards are terrible I bust my head and if it wasn't from…read morethrowing my head back in laughter i probably would have cried retro but not in a cute way idk how to explain it

Stayed here on a road trip from Florida to Arizona. Check in was easy and efficient which was…read moregreat since it had been a long day. Upon getting to the room the first thing I noticed was the seal on the door. When I entered the room,it smelled so fresh. The bed was extremely comfortable too. My only complaint if you can call it one is there was a light bulb out. Breakfast in the morning was modified thanks to COVID and was pastries and cereal. Not sure why since all the restaurants were open. Overall I would stay here again.

Literally a dump. Carpet ripped in hallways. Ac is spotty at best. Coworkers complained that…read morethere was no hot water in shower. Bar and restaurant closed. Worst Aloft in the USA! Oh and only one working elevator.

I checked into the hotel at 4:00 PM yesterday. At the time of check-in, I informed the front desk…read morestaff that I would be attending a family dinner and would not be using the room immediately. When I returned later that night, I noticed a strong odor in the room. I went to the front desk to request a room change. The staff member on duty informed me that I had only 12 hours to check out and stated she could not assist me. When I returned to the room to collect my belongings, I discovered visible black mold. I immediately reported this to the front desk, but the staff member again refused to provide me with a different room. After waiting approximately 20 to 30 minutes, I asked again about a resolution. The staff member responded with attitude and presented me with only two options: to leave the hotel or remain in the same room. When I requested to speak with a manager, she claimed to be the manager. Shortly afterward--within five minutes--she proceeded to remove us from the hotel entirely.

This is a wonderful hotel. I will definitely be staying here again. The staff is amazing. The place…read moreis clean. They're very friendly everyone from your check-in to your housekeeper to the maintenance man. Everybody is amazing here not to mention behind the hotel is a beautiful place to walk there's water and trees and a walkway. The breakfast here is amazing fresh omelette made to order you have a sheet that you fill out and you pick what you want in the omelette they also on the weekends have fresh pancakes made to order like I said this hotel is phenomenal. It is a great option if you're in the Katy area. Also it's right next to Costco very convenient because you have a kitchen in your room. I definitely got water bottles from there.

A nice hotel with good accommodations. Not the fanciest place ever but certainly still a nice…read moreplace. My room had a full kitchen, the bed was ok, the tv worked, and it was clean. Service was prompt and nice as well. Cost was a bit high I felt, but then again all hotels are getting that way these days.

I was a guest at the residence inn by Marriott hotel in tx…read moreThe apartment suit look pretty and comfortable like the web page description But the house keeping services that he Hotel offers should be better . The hotel offer refresh service every other day start on the 3" day of your stay. full services on the 6 " day of your stay. The next day of my stay the lady cleans I talk with her occasionally and I ask for a brum for my cats if the rooms needs and emergency refresh but the house keeping lady never returned. I went down stairs and ask for my bill and the receptionist told me that we will receive the bill the day of the check out. And when I ask for the cleaning services she just told me that she can gave me the towels instead of send the lady' to clean. I walk through the hall and all the garbage bags were out the door This was awful and unpleasant for me. The lady went to the room and just bring the towels and took the garbage that I already collected. The lady has a bad attitude and didn't do the job that she had chosen with contesy or like a profesional cleanner. I suggest the owner to training all the lady's and talk with the supervisor for this matter. I understand or think that we have the option to reject the keeping lady inside the room to do her job but in my case this lady disappeared and I really need to have my room organized and clean I do like that the toilet wasn't clean for the days i stay at the hotel and I have to ask for all the cleaning supplies I needed for replenished. Outside the door the hotel eventougth looks quiet and beay but the journey at the rest inn was not pleasant for me at this particularly location. Rooms dirty keeping ladys actitud wrong Receptionist unkind Thanks for reading

If you are just skimming this review then all you need to know is do NOT stay here!…read more Now, for the details: Booked a 2 Queen room, but they claimed upon check-in that the Military Discount only applies to active duty personnel, so they recommend a 2 room suite for a premium fee. When told that we just wanted the 2 Queen room, they said that the two room suite was cheaper. Traveling more than 4 hours, just wanted a room, so done ($250+ per night, absolutely a rip off). (I suspected that they either overbooked, or didn't have any Queen rooms.) Construction going on at this hotel (June 2025), just for your info. (Many hotels discount their rates a bit when they have construction going on, but not here). Breakfast was standard, so no issues there, except for the staff member who emptied the trash, but put the lid back on, not knowing a yogurt container was thrown away and from the reaction from the staff member, you would have thought a dirty diaper had been tossed out... The room was clean and the suite was nice, albeit expensive. However, the room was never cleaned until the front desk was approached and it was strongly requested. Again, for this kind of money, you would think that you would get the room cleaned and refreshed daily. The second night, early in the AM, (from approximately 1 AM to about 3:30 AM) the room above had a heard of elephants or perhaps a good old fashioned Texas rodeo was going on, maybe a stampede? Anyway, after a bit a call to the front desk resulted in no change, a second call to the front desk resulted in the clerk stating that she was the only employee in the hotel and couldn't do anything other than ask the loud guests to quiet down. Many concerns here, such as being right on the outskirts of Houston, and this being a larger hotel, there is no security or more than just one employee? Yikes! Not safe for the employee or the numerous guests! I called and spoke to the front desk in the morning and his indifference was overpowering. He basically brushed off ALL of my concerns from arguing with me about the price of the room, the change of rooms (he confirmed me suspicions when he told me there were only three 2 queen bed rooms in the whole hotel, so they were also premium), not that makes any sense at all, but he also stated that only active duty got discounts, but no retirees, when I asked about first responder discounts, he changed his tune and said, because of the premium room, there were no discounts. He also argued that the night clerk had done her job, which she may have done, e.g. called the room or what up there, but it was not effective. When I asked about escalation, e.g. calling the cops, he didn't have an answer, nor did he have one for my concern for the hotel night clerk and the guests staying there. By now, most hotel clerks would have spoken to their management about a discount or a room reduction due to the noise and poor nights sleep, inconveniences, oh and especially as it was a "premium room" and all that, but nope! The only thing he offered to die was put a few extra points on my Marriott rewards. Poor customer service and my biggest issue was the apathy and lack of empathy / caring. I did NOT feel valued as a customer at all. Very disappointed with the whole experience, I will NOT be staying at a Marriott chain (Residence Inn in this case), anytime in the near future. With so many hotels to choose from these days, look at the Yelp reviews and just call the hotel itself and ask general questions, and see how the staff responds to your questions, were they patient or were the rude or disrespectful, perhaps only just meh? In any case, from the prices hotels charge these days, I don't think it is too much to ask to be treated fairly, respectfully and professionally! 1 star removed for check in experience 1 star removed for front desk clerks apathy / attitude 1 star removed for construction and late night / early morning noise 1 star removed for overall experience and high cost (upselling) of room, etc. If I could given zero stars, I would have. I also called corporate Marriott to see if their customer service folks gave a darn, the lady I spoke with was very patient and kind and listened, but not sure what will come of that, if anything.

We recently stayed here while visiting our son and daughter-in-law in Katy. I'm not sure why the…read morereviews were so low. The hotel is immaculately clean. The front desk was extremely kind and efficient in getting us checked in and making sure we had the rooms we wanted. We were traveling with another party so she put the rooms right next to each other, which was so nice of her. I got a price for one bedroom with two queen beds for $114 from Hotels.com. The hotel could only offer $120 with tax. I would definitely stay here again. The parking lot is very bright and well lit to prevent break-ins. My only negative is that they charge $14 for breakfast. Breakfast should be included with your stay at Holiday Inn and similar hotels in my opinion.

Don't stay here our truck was stolen and management will not have any remorse to refund you your…read moremoney . On top of that some employees attitudes were terrible one of the employees hung up on me when I called up there. I was told Front desk employees do not have access to property cams at the front desk to watch the parking lot , therefore your vehicle and belongings are not safe here . Take your money elsewhere

We stayed at this hotel for three separate nights in December. The location is very convenient,…read moreright off I-10, which made getting around easy. There's even a Popeyes within walking distance, which was a nice bonus if you like fried chicken! This is a smaller property with only 69 rooms, so upgrades are understandably limited, even as a Diamond member. That said, it wasn't an issue for us. The hotel is advertised as recently renovated, and while there were a few minor issues here and there, nothing impacted our stay in any negative way. Most team members were friendly except one at the front desk. Typical Hampton Inn breakfast. Overall, it was a convenient place to stay, and it met our needs well for this trip.

Spent one night here on our cross Country bike trip from Florida to New Mexico. This place was…read morestrategically chosen so that in the morning when we left (heading west on I-10) we would already be on the west side of Houston and hence avoid those dreaded downtown traffic jams. Anyhow Hampton lived up to its name by providing clean, quite, and comfortable accommodations. I slept like a baby, ... and in the morning we were good to go for another scenic 600+ miles! No complaints, friendly front counter at check in, and reasonably priced.