This is a Chic and elegant Hotel in/near downtown Houston. It's a pet friendly property that I…read morestayed at in mid-August 2026 during a cross country trip. I really like that they had vanilla candles burning in the lobby, front desk area, and the entryway. That added touch gave the property a sense of elegance and charm! However, they only had one customer service agent in the late evening (around 9pm) at the front desk which made it take a little longer than expected to check in. Once I checked in, the room was spacious, well appointed, really nice and really clean. Overall the property was well maintained inside. Parking was a premium with self service at around $35 and valet $49 per night. I was satisfied with my stay, but I'd probably look for another property to stay at when in Houston again. There seem to be over 75 really nice hotels to stay at while in Houston. I'd like to explore another one during my next visit.

We came here for the Tinseltown Christmas bar on a Friday night around 7, and I was pleasantly…read moresurprised that garage parking was validated since we were bar customers. It was pretty quiet for a Friday, but I think we were just a little early since this was our pre-dinner stop. The bar was fully decked out from head to toe in Christmas décor. We grabbed a spot on the sofa surrounded by festive pillows, which made it feel extra cozy. The bartender came right over to take our order and brought us water in Christmas-themed cups- such a fun touch. I ordered the white Christmas mojito and loved it. Anything with coconut gets an automatic yes from me. Our bartender was friendly, checked in on us throughout the night, and even took photos of our group, which we really appreciated.

Because it was Hilton and our regular Hilton hotel on the water is closed we assumed this would be…read morethe same quality. Wrong. The appearance of the outside and inside is not what you expect of a Hilton. There are stains in the bathtub/shower combo. No one will answer the front desk past a certain hour. Employees are nice I would not stay again

Stayed here for 5 weeks...highly recommend this property for either your business trips or personal…read morevacations. The hotel inside and out is very clean, the suites are a nice size, they could use a little minor cosmetic repairs in bathroom but it's not horrible, bedding is very comfortable. Breakfast served in the morning and it's very good and 3 days a week they host a small social and that's the best I ever experienced in traveling for 20 years. But, the staff, cant say enough great things about them. From the front desk, to housekeeping, the food ladies to the maintenance men. All are very personable, friendly, pleasant and helpful in anyway they can. The assistant mgr, Julian, the man goes above and beyond to make sure your stay is a good one whether it's just one night or several weeks. Highly recommend...

Hotel has been renovated (ignore old reviews) and is super clean. Bed is great, room is huge…read more Only complaint is it is LOUD - doors slam shut and you can hear people in the hall. I even heard the guy next door's alarm go off. You can also hear freeway noise all night, if you are a light sleeper. Otherwise great hotel - water is hot and pressure is great. Lots of space for work / luggage.

We stopped in after a long day of driving. I was driving our "new to us" 40 passenger bus and saw…read moreSpringHill Suites and said "oh yea we're stopping in". The is a very nice hotel. Everyone was super friendly. I didn't post any photos because there were a lot of other people posted theirs. My wife and I loved how the suites were decorated! It felt just like home! The room was also very clean and smelled very nice. We loved how the bed felt! It was super comfortable and the pillows and sheets were just right. The room was super quiet and you couldn't hear any road noise. The tv had a streaming option where you can sign in to your accounts and pickup where you left off. It signed you out automatically when you exited it. The breakfast in the morning down stairs was very good and tasty and the area was very clean. Thank you SpringHill Suites for an excellent hotel stay! Look forward to staying again! The ONLY negative thing I saw in the room was from the person that did the finish work around our suite with the caulk gun during construction did a very bad job and made a terrible mess of it. It was all over the sink and wall as well as the shower door and floor. I'm surprised it passed and wasn't seen by superintendent and made to fix it.... lol

Disappointed the cookies they advertise all the time weren't fresh…read more I would 100% stay here again and recommend to others. I would say that you will want a sound machine (we bring one everywhere we go), because those plane noises are no joke. But with a sound machine, you'll be fine. The shuttle to the airport was quick and easy. Made our airport stress disappear by staying at this hotel. One complaint is the lobby snack area, they need a better method of paying for those items. When a bunch of people are checking in and one person is working the desk and you just want to pay for a few snacks. The 30 min wait is awful.

Recently enjoyed our third stay at this location. They just make overnights through Houston Hobby…read moreso easy. Free airport shuttle? Yep. Friendly, welcoming service? You betcha. Onsite restaurant with room service? They've got that. Even accommodated a special request, for which we're so thankful. Happy to return time and again whenever we find ourselves going through HOU.

Why 5 stars? Because I only have the most minor of gripes…read more --- --- --- I was staying here one night and then working at a conference the next day. I did not have anything other than a great experience here with the room, the parking, the event staff, etc. I ended up being upgraded to a corner room, which I really didn't necessarily need, but it's always nice to get the extra space. I had been really lacking on sleep over the previous couple of nights, so I did something here that I never do at home and got in bed around 8pm. A huge sticking point for me in hotels are the pillows and these were some of the best I've ever had. Pillows are such a personal preference situation, but I still don't know who in the world likes small pillows. These were definitely not that, which allowed me to mimic the body pillow I use at home. The only drawback for me about the room itself was that I had the thermostat on 68 but it definitely did not ever feel close to 68. I was warm a lot during the night. The shower was nice and hot with good pressure. The only weird thing is that I kept turning the knob and it wasn't really getting less hot, so I just had to kind of suck it up with water that was a tad hotter than I preferred. And a vent in the bathroom would have been ideal because it was tough to un-fog the mirror after I was done. But the event staff for the conference was great. I have definitely dealt with other hotel event staffs that do not follow through on what is requested, but that was not the case here. I asked one time for a certain setup, and certain setup was delivered perfectly. I was checked up on multiple times, but I was all set because they provided me what I needed the first time. I live in the area so I rarely need a hotel in Houston, but this was a rare exception and I'll happily recommend it to people visiting in the future.

As much I like Royal Sonesta Hotel in the Galleria area, I think it's fair to say that I won't be…read moreback to the luxury accommodation. This was a gift from my nonprofit organization. I would come back to the regular rooms though. First off, I didn't know I have to put my room key over a reader to get to 21st floor. So, I walked from 15th floor using stars and I was mad. No one told me. Then, the iron scorched my pants while I ironed it before my biggest event at the grand ballroom. Not to mention it leaked water while I ironed my shirts. What else? The mirror in the bathroom was supposed to be fog free when turned on. But not so. I think it was because of rust to cause malfunction. I don't think the engineer crew can fix on the spot. The whole thing gotta replaced. Oh one more thing. The outlets by the nightstand didn't have power. Luckily I brought my extension cord to save the day. I reported these deficiencies to the front desk. I hope they will be addressed. I won't know if they will fix or not. I just don't want to be on the high floor anymore.

Super convenient location and really kind staff!! Even when we needed a microwave and they said…read morethey only had one that was shared throughout all the rooms, they found a way to get it to us. Also gave us great food recommendations in the area. Would definitely stay again!

As a Hilton Honors Diamond member who travels extensively for work, I was extremely disappointed by…read moremy recent experience at the Sam Houston Hotel in Houston. I flew into Houston for a last-minute business trip and needed a credit card authorization form processed in accordance with my company's travel policies. I understand that hotels may have procedures in place due to fraud concerns, and I was willing to work within those constraints. I even offered to personally pay for the first night while allowing time for the authorization paperwork to be completed for the remainder of my stay. Unfortunately, the interaction with Forest, the Operations Manager, became unnecessarily confrontational. Despite explaining that I am a frequent guest who has stayed at this property multiple times and spent thousands of dollars here over the years, I was repeatedly told that he did not know who I was and that the situation was not his issue. What concerned me most was not the hotel's policy itself, but the manner in which the situation was handled. When I attempted to explain that hospitality is built on relationships and guest experience, I was told I was putting too much energy into the matter and that I could take my business elsewhere. I was also told to book through Expedia or another source, despite explaining that doing so would violate my company's travel policies. The conversation ultimately escalated to the point where I was told that local non-emergency authorities would be contacted, which felt completely unnecessary and disproportionate given that I was simply attempting to discuss a business travel accommodation issue. I have always chosen this hotel because of its location, comfortable rooms, and previous experiences. However, this interaction left me feeling that guest loyalty, professionalism, and reasonable problem-solving were not valued. I hope Hilton and the property's leadership review how situations like this are handled in the future. Policies are important, but so is treating guests with respect and professionalism, especially long-time Hilton Honors members who are trying to find a solution rather than create a conflict.

We had an excellent stay at Tru by Hilton Houston Downtown! The hotel is still fairly new, and it…read moredefinitely shows--everything was spotless, modern, and very well maintained. Our suite was spacious, comfortable, and had plenty of room to relax after a long day. One of the biggest advantages is the location. We were able to easily walk to both the Toyota Center and the George R. Brown Convention Center, and the area felt safe and surprisingly quiet, even being downtown. Every staff member we encountered was friendly, welcoming, and genuinely helpful. The hotel also has a nice bar with food, which was perfect when we didn't feel like going back out in the evening. We appreciated how secure the property felt, and the complimentary breakfast had a great variety with plenty of options to start the day. If you're looking for a clean, modern hotel in downtown Houston with an excellent location and outstanding service, I would definitely recommend staying here. We'll absolutely be back!

TRU by Hilton Downtown is brand new--and you can tell the moment you walk in. Everything is…read morespotless, modern, and still has that fresh "new hotel" feel. The rooms are clean, comfortable, and thoughtfully designed. The staff really stood out: friendly, attentive, and welcoming throughout the stay. The hotel itself felt very secure, even though the surrounding area can feel a bit shady at times. Location-wise, it's very convenient if you're attending an event--the arena and convention center are an easy walk. That said, walking around downtown requires some awareness, especially at night. There aren't many real restaurant options nearby, so plan on using Uber or Lyft for dining. Pricing is reasonable for a new, modern hotel in this location, and overall it was a solid experience. I would definitely stay here again if I were visiting the downtown Houston area.

I typically lean towards Marriott properties and this one was super high up in the books!…read more I was out in Houston for work, and we chose the Westin. It's located pretty much in the center of TMC, meaning that you're getting the hustle and bustle, and well... sirens. Even though I was on a higher floor, it was still pretty noisy. I got upgraded complements of Marriott, and the room was well stocked with coffee, a fridge, and even robes and aromatherapy. A microwave would've been a nice touch. It was in great condition, but I noticed the alarm clock was broken. Overall, staff was super friendly! I felt welcomed throughout my stay and that was definitely the highlight of it.

I recently hosted a private birthday celebration at The Westin Houston Medical Center/Museum…read moreDistrict and unfortunately the experience did not meet the level of professionalism expected from the Westin brand. Throughout the evening, my event was repeatedly interrupted regarding noise concerns. Each time, I complied and lowered the music as requested. Despite this, warnings continued and the tone became increasingly escalatory. A manager identified as Miguel approached my hired DJ in an aggressive manner and repeatedly threatened to shut down the event, even after adjustments had already been made. When outside alcohol and smoking were brought to my attention, I immediately instructed security to remove the individuals involved. I actively worked to bring the event into compliance. Despite these efforts, the interruptions continued, which created tension and caused several guests to leave early. I do want to acknowledge Alex from security, who remained professional and made a genuine effort to de-escalate the situation. His approach was calm and respectful and stood in contrast to the tone used elsewhere. Following the event, my concerns were escalated to the Sales Director, Veronica Buezo. Unfortunately, the response felt dismissive and focused solely on policy enforcement rather than acknowledging the disruption to the guest experience and the manner in which the situation was handled. My concern is not with enforcement of policies, but with how it was handled. The repeated interruptions, aggressive communication, and lack of collaborative coordination significantly impacted what was meant to be a celebratory milestone event. While the venue itself is beautiful, the handling of this event fell short and negatively affected the overall experience.