When you need an another bike a return one the app don't work anymore. Probably because the credit…read morecard company needs a couple of days to process the money. so if you rent a bike, keep it all the way

We are a family of 5 and rented these bikes for few hours on May 5. It cost us 82 euros for 130…read moremins. We have never used Velov bikes and the system before and we never will again. What a nightmare. I have spent hours dealing with this. They charged my credit card 3 times after for different amounts and we all rode together!! They charged us the day we used them May 5, but also May 12 and then again May 23 for an extra 35 euros. why the extra 35 Euros ?? I emailed them and they took weeks to provide details and then told us too bad so sad that you did not park one of the bikes correctly so it continued to charge us up to the max of 35 Euros per day for one bike that we did not use. I finally had to lodge a complaint with my credit card company for the May 23 charge and cancel my credit card to prevent them from taking another charge. For tourists who have never used these systems it is actually complicated the first time with all the rules and technical aspects of parking the bikes. There are going to be mistakes especially when there are 5 new users. The problem is that Velov has access to your credit card. This is the problem with using apps and associated credit cards for time rental activities . There is no human telling or checking that it wasn't done properly. Now they hide behind email and rules and technical features and basically say too bad so sad you made a mistake because you did not park the bike properly !!! but we got your money already so too bad so sad again !! This is no way to run a business for a city. I run an insurance business and we have a human touch explaining everything and when people make mistakes we don't penalize them. We give them the benefit of the doubt and make it right. Be very careful and do not expect leniency and or understanding for mistakes! Better yet do not give them your credit card if possible.

Hipster but not pretentious bike repair shop in one of Lyon's most interesting neighbourhoods. Very…read morefriendly service, the guy quickly showed me what was wrong with my vintage road bike (it didn't actually have to be fixed, so I can't say anything about his repair skills), checked the brakes and convinced me not to get the cables changed, which I think is great because he could have just changed them and charged me. Overall good experience. I'll be back if I ever have a real problem with my bike.

I am a foreigner in France and as a foreigner I often worry that I will be taken advantage of. I…read morewent to Ciclofficina with an old Peugeot bicycle, and I was encouraged by how straightforward they were in terms of what actually needed to be repaired. They gave me an estimate for the work, in advance. The estimate seemed reasonable, so I left my bicycle. After two days I returned to the shop to pick up my bike. Everything on my bike looked good and correct- and the final price I paid was actually slightly below their original estimate for the repairs. Before writing this review I road tested the bike- I've been riding it now for the past week. All the repairs are indeed totally correct- the bike rides perfectly. This business did what they said they were going to do, on time, within the estimated price, and with perfect craftsmanship. I will absolutely return to this business again. This is a solid, honest business.

Very welcoming service and not too expensive with a quick turnaround for repairs. Always available…read moreto give great advice and not overselling. Tres accueillant et pas trop cher, reparations fait rapidement. Toujours disponible pour donner un conseil sans essayer de vendre qqch.

Fabulous Aussie coffee, and if you dont know what that means then you don't know coffee…read more Australians are coffee snobs and this place fills the bill. Lovely sweet treats too for morning tea. Great friendly service

Reasons to love La Bicycletterie:…read more The deliciousness: I'm obsessed with the bacon arugla tomato cheddar grilled sandwich. I don't know what that sauce is, but I think I've actually dreamed about it. 5 euros for just the sandwich, or 7 en formule with soup. Not bad, right? The coziness: A little pot of tea (I like the green/citronelle tea the patronne recommended) and a cookie run me less than a latte and can diffuse my crankiest moods. Extra cozy points if it's raining outside. The vibe: the patronne is really lovely - she always gives suggestions, offers to let you taste the soup, remembers you when you come back, and as of now, runs the whole thing by herself. I like to spend the afternoon here, working and eating and smirking at people walking by outside with umbrellas. En gros: j'adore! Pas trop cher, delicieuse, bonne ambiance.