Thomas at the front desk was very friendly, polite, and helpful. He also speaks pretty good…read moreEnglish! His colleague, Léa, who is new today, was able to recommend a restaurant that serves escargot. Alas, it is not in Arbois. Subsequent visits to the front desk were always very pleasant and informative, responsive to requests for recommendations. Our room was over a street other than the one of the front entrance, overlooking the Promenade des Tiercelines - if that means something I'm unable to figure it out. There is a nice view of The Collegiate of Notre-Dame. It was a bit noisy when we were getting ready to retire, about 11:30 (23:30 for Europeans) but closing the window really kept the noise level down well. I would say that a couple more electrical outlets wouldn't hurt a bit, but my expectations there seem like they might be a tad unrealistic. On the other hand, maybe the hotel industry just needs a wake-up call and to provide more access to travelers. There are two of us, and if we wanted to plug in all of our electrical items at the same time, we'd be short two outlets. This IS a room for two people, after all. Soon enough, we'll be having the breakfast, so there will be more to comment on.

The perfect place to stay in the perfect French village. Hosts Thomas and Emmanuelle work hard and…read morefast to make every guest comfortable. They took the time to point us to the best sights and shops and restaurants, and helped us arrange all. I've been to 35 countries and seven continents, and not enjoyed a better stay anywhere. We sincerely hope to return.

Very nice hotel: completely renovated, lots of wood, cosy furniture, good atmosphere…read more Food in the restauarant is also very good and the village is very quiet and relaxing.

Nice hotel in den center of Bensençon and close to alle attractions. The hotel offers all needed…read morefacilities at a reasonable price.

An excellent city hotel; comfortable, clean, well-appointed room, efficient and friendly staff and…read morea good breakfast. Nice regional restaurant attached as well. The best traditional hotel I stayed in over a two week trip. Also an excellent location in the heart of old Besancon.

The chateau: **Beautiful every square hectare. Really nice…read moreand well-maintaned grounds **We got the family suite - it was spendy, but had a kitchen and a TWO separate bedrooms, in a side building on the grounds (but not actually in the Chateau). The restaurant: **Top level service and setting, very old school and formal.

Miserable and rude service, dirty kitchen and dining area and a toilet, which was probably never…read morecleaned, especially since both toilet paper and towels were missing. The food was no more than mediocre, solely the beautiful view might convince. Luckily, there is a second restaurant down the road, which doesn't spoils the appetite as the Hotel du Chasseron does.

Let me say first that the room was quite nice, and, as promised on the website. Clean and…read moreefficient. A bit nicer than I expected. But... the location of this hotel feels very remote. We arrived at about 10:00 pm, but everything was already pretty much locked down, including the hotel restaurant. And shortly after we checked in, reception closed as well. We also had not noticed that there was a gate across the entrance to the parking lot, which closed at some point during the night. There was a rather cryptic code on our room key that told us how to open the gate, but reception wasn't open yet, and we had trouble figuring that all out without "bothering" the morning staff person who had to come let us out. It's sort of an awkward property, which would have been OK had the staff gone a bit father to be helpful, OR had we KNOWN to plan our itinerary more closely around THEIR reception hours. Seems a bit antithetical for a hotel intended for weary road travelers!

What I liked: - Great service in the restaurant…read more- Staff is very friendly - Food and drink prices are reasonable. Food was of high quality. Caution flags: - No elevators, so you have to take the stairs for rooms on 1st or 2nd floor. This could be a problem if you have mobility issues. - staff speak French or German. If you don't, communication will be an issue.

Excellent restaurant with great local food. The building is lovely and the staff very nice. I…read morehighly recommend it if you are craving some great neuchatel food.