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    Hôtel de l'Octroi

    4.5 (4 reviews)
    ModerateHotels

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    Hôtel les Chevaliers - looking from Hotel courtyards across the river

    Hôtel les Chevaliers

    (2 reviews)

    First time in France, Its been very nice here in the sleepy town of Carcosonne, i'm sure my…read morespelling is wrong, but you get the point. The Hotel is very french nouveau, modern, but encased in an old Moorish building, alongside a very old, very beautiful old stone bridge, the like Monet loved to paint, and overlooking it all, a complete Castle, with ramparts and walls laden in vines and all manner of french master stonework. The Hotel, is run very well, very clean, and the food, according to this humble traveler, sublime, The manager went out of His way to accommodate my Mother, who was a little under the weather, and made the stay, that much better. The wifi was spotty at best, especially in my wing of the Hotel, but aside from that, I had no real issues. 10/10

    Wow! What a wonderful find! The hotel recently had renovation 10 days ago! (Usually that is a…read morenightmare). There are parts that are still under construction which could have affected the rating but in the grand scheme of things, the quality of service and the hotel surpassed everyone's expectation. The hotel is contemporary, chic and very clean, not all the rooms have a view. The bathroom and bedrooms are clean, meticulous. The hotel staff is very professional, polite and very helpful! They actually care about their clientele. Had an issue with the shows and their rep came up within 5 minutes to fix it. No "let's wait for our technician to come in 3 hours". Breakfast is also included and a nice small bar for drinks. Most of the staff seems very happy to work there and it shows. Thanks for the great stay! Sad to only have been there one night! Oh and the city Carcassonne wasn't half bad either!

    Hôtel du Château - Old dried blood on the comforter, visible immediately upon check-in.

    Hôtel du Château

    (2 reviews)

    Before writing this review I sent an email directly to the hotel, in hopes that I could offer them…read moresome private feedback & spare them my review. It's been 10 days and I still haven't heard a peep. In short, I will never stay at this hotel again. It's over priced for its (un)cleanliness & an over done attempt at modernizing their (what could have been) quaint "luxury" hotel. I really don't have a lot of faith that they'll care what I write. If you also check out their Trip Advisor reviews you can see a lot of extremely defensive & downright snotty responses by the owners or management. Some might say this is the "French way..." so...et voila! If you like to be accosted by horribly repetitive dance / techno, or American remix songs you'll be right at home at this place - because it fills their lobby and the outside dining area (you cannot avoid it when getting to your room). It's not relaxing. Not to mention the SMELL. When you walk into the lobby you'll be smothered in perfume that may make you get a headache. I didn't find their hotel to personify any of the images they create on their website - it's not relaxing, not friendly, not inviting, and not family friendly. It's also dirty and their employees are less than helpful. When I tried asking one staff member whether the outdoor hotel jacuzzi is ever heated (because it was FRIGID when I used it) I was met with "je ne sais pas" ("I don't know") more than once. The heat pump in our room, which also serves as an ac unit, was disgustingly dirty and unsanitary. The thing was teeming with dirt and mold on the inside. There were spots of old dried blood immediately visible on the bedspread when we walked into the room (I was too nice & TIRED to say anything). There is ABSOLUTELY no privacy in the bathroom, which has very low windows (about groin high). When you go into the toilet / shower area you are literally standing naked in front of the window that doesn't have any drapes. The shower head it extremely large and it's a rain shower head so you literally feel as though you're drowning in the shower - there's no escaping the water to take a breath. The tub didn't hold a fill. The room had a loud hum in it even when all of the electrical was killed. There are no screens (which I understand is common) but that means you'll literally be eaten alive by these Tiger Mosquitoes if you're attractive to them (look them up, it's real!) Before we arrived, even though I had booked a spa soak months in advance, nobody bothered to email me that half of my spa soak would be dysfunctional - with no access to the steam or sauna. When I arrived, still, nobody told me. Then at my appointment they tried to charge me the normal price & I had to negotiate a discount !!

    This is an absolutely lovely boutique hotel that is literally next to the castle…read more I stay in a lot of high end hotels and homely that do not feel new or have a decide that is decorated min the fast few centuries. This hotel however is absolutely lovely. The staff are polite and friendly. The rooms and beds are exceedingly nice. The breakfast was excellent and I love the two dogs that lay around looking for attention.

    Hôtel de l'Octroi - hotels - Updated September 2026

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