The airport is a mid sized airport. It's clean and has a nice setup. They have less options by the…read moregates than what I am use to seeing at other major airports, but I am guessing since it's more mid sized then they offer less options. The staff is nice and the place is clean.

Numerous people I interacted with at this airport were completely unhelpful in me picking up an…read moreunaccompanied minor. I was given conflicting information about where to go and wound up on a wild goose chase all over the airport. No one had the foresight to realize I'd have a hard time getting a gate pass because the minor arrived AFTER the ticketing counter had closed. Once I got a gate pass from the airline's baggage office, they pointed me in a general direction but weren't clear about where to go. I wound up going a couple of steps in the wrong direction and the security guard was an absolute wench who refused to listen to the fact that an unaccompanied minor was waiting for me and I'd gone the wrong direction. Fortunately the minor had a phone because things could've gone really badly if I hadn't been able to communicate to the flight crew that they had to bring the minor to me. The child would've been stranded waiting for me to pick them up and I never would've arrived. If the security guard had any humanness at all and actually listened to understand the situation, she could've radioed someone to help me get where I needed to go. Instead, she was hateful and talked over me, telling me I was in the correct place BUT I WASN'T. If I'd been meeting an ordinary passenger who could walk themself to baggage claim, then yes, I would've been in the correct place, but that wasn't the situation. Why do all security guards seem to be inhumane? When someone is picking up a minor, don't assume they know where they're going. It would be helpful if airport employees could communicate step by step instructions regarding where to pick up minors as not all people are familiar with or confident in navigating airports. The airline employee didn't seem to understand what I explained about being locked out of the gates and insisted on bringing the minor halfway to me. She seemed really bugged that she had to bring the minor all the way to me. My whole experience navigating Sky Harbor to retrieve my unaccompanied minor was incredibly stressful. If only the security guard had been willing to help problem-solve instead of leaving my minor stranded and me unable to get her even though I'd gone through the process of getting a gate pass and being verified by security.