I went to I Optique in early December to purchase brand new Ray-Ban Wayfarer Meta Gen 2 glasses. I waited until January 5 under the assumption that they were ordering me a new pair of glasses and prescription lenses as we discussed. When I arrived, Ben handed me a boxed pair and told me to pull the tab on the box to open it "like they're brand new." The moment I looked at them, I noticed multiple scuffs, marks on the inside, and dirt on the glasses. I repeatedly asked if they were new and whether they had been used. Every single time, I was assure face to face--that they were brand new. Ben even tried to justify the damage by claiming that the shiny black version "comes scratched" and that only the matte version doesn't. Despite my concerns, I was reassured again that these were new glasses and that this had supposedly been discussed with me on the phone (it wasn't, they only spoke to me on the phone when they were ready for pick up). I took them home and began setting them up through the Meta Wayfarer app. During setup, the glasses downloaded photos and videos of random people inside the store trying them on. That immediately proved what I suspected: these were used display glasses, not new. I called the store right away and went back--again--where I showed them undeniable proof that these glasses were the in-store display model. Only then did Ben change his story and say there was "miscommunication" and that the pair I bought was the display pair all along. This was not a miscommunication, this was dishonesty. So let's be clear: I paid over $700 for glasses I was repeatedly told were brand new, when in reality they were used, tried on by customers, and sold to me anyway. I had to figure this out myself. They apologized, but clearly did not care about wasting my time, making me drive back and forth, or lying outright. I requested a refund because I do not tolerate being deceived after asking direct questions and being given false answers. If you're considering buying glasses from I Optique, be aware: you may be sold a used display pair while being told--straight to your face--that they are brand new. The only reason I caught this is because Meta Wayfarer glasses store photos and videos on the device. Otherwise, this store would have gotten away with it. Absolutely unacceptable. 2026-01-06 at 12:41am Response to Owner: The Meta 2 glasses do not need to be connected to the meta AI app. All the photos and video that your customers made while trying on the glasses were stored on the glasses and now on my phone since I linked it to the meta ai app. I specifically asked you was this a used pair since there was scratches and marks on it. You told me it's new and this is how it comes from Rayban and that you are a dealer. This is very poor customer service as we discussed that I was getting a new pair I think by default any person expects to get a new pair of glasses and not expect to be given a floor model un-expectedly. And again I was re- assured several times they are new and it was not disclosed once they are the floor display model. I think anyone would expect that if they are being sold a floor display model, that is made clear to them beforehand; had I known this, I would have not purchased the glasses. I did not want glasses that multiple people wore to test and also they were not very clean and came with scratches. I did tell you and you just told me this is how they come. read more

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this is the 2nd pair of glasses I have purchased from this store and they both got scratched very easily. They are made of inferior material & quality. The staff tried to tell me it is because I'm using the wrong type of material to clean the lens. I have been wearing glasses for almost 40 years and have NEVER had glasses that scratch this easily. Both had to be changed because it became very annoying to see with all the scratches. Remember....they're cheaper than everyone else in the area and you get what you pay for!! read more

I had the best experience at I Optique in Pickering. Ben was so helpful, kind and funny. We laughed and he helped me pick out the right frames. My only problem was not being able to choose which according to Ben is a fun problem to have read more

I've been shopping here for my eyewear for years and have never been disappointed with the service and selection. I always recommend the store to family members and friends for first choice in eyewear! read more

This supplier is not accepted by Green Shield Canada and GSC says they cannot tell me why and they have informed the provided. The provider says he has no ides what's up. What do you think needs to have been done for an insurer to not honour claims filled by a service provider. I am not hinking it's for not brushing their teeth properly. read more

One of the nicest optical stores I have visited, the service is unbelievable the staff take their time showing you their products, believe me there is so many choices, the store is spotless the product displays are perfect, The service to have your prescriptions are within a very short time. I was overwhelmed with my beautiful glasses and the choices that Amy helped me chose The prices are unreal I could not believe that my frames and glasses were what my budget could afford. Before you venture into any optical store take a visit to I Optique you will not be sorry. Thank you to each and everyone of the staff for making my adventure, one of the best. read more

Great store, the service is consistent and the product quality has never changed. Each eye glasses I have purchased have exceptional quality. The staff is helpful and they make it very easy for me to shop with direct billing. read more

Excellent service. Impressed with store layout and cleanliness. Staff are very nice and courteous. Great selection. Went to 5 other optical stores in Pickering and was not impressed with their options I Optique fitted me perfectly. Ray Ban persciption sunglasses were excellent. Best vision I have had for years. Will definetly go back in the future to I Optique. read more

I was shopping for new frames so. Checked out I Optique. I was greeted right away by one of the optician. The store set up is nice, and they have a huge selection of frames here! Like Tom ford, Gucci, Dior, Tory borch to name a few! I end up brought a pair of ferragamo sunglasses and a really funky retro black frames which i never seen in other stores in the area ! There price are really reasonable as we'll, I paid way less compare to my other glasses purchased elsewhere .. Will definitely come back again , really impress with the service and the product that I got ! :) read more

Great selection and amazing service. Enthusiastic and knowledgeable employees. One of the employees remembered my purchase from a year ago and gave similar looking replacements read more