Avoid doing business here. Staff is doing their job getting…read moretheir superior when clients don't understand material. Head manager Mary stated "LET ME SPEAK" Where is listening to your customer? I gave her this feedback her response Was "YOU INTERRUPTED ME" Her employee was just doing her job getting her for us.

Service at this bank is non existent. Tried this branch in the hope that it might be a little…read morebetter than the other branches..... Wrong! Shitty service. Shitty attitude. Totally non helpful WF truly deserves their reputation as lying, cheating, robbing scumbags.

So glad I found this bank! Employees are so nice and they have been great for my small business…read more They actually care and have been a great support system during our recover from COVID closures.

One of the best banks I've dealt with. They're smaller than the Chases and Wells Fargos of the…read moreworld, but bigger than the Frosts and Sterlings. The balance requirements for their top tier accounts are lower than a lot of other banks, making it easy to get additional features cheap or at a discount. For those who can't throw $10k into a checking, they also have a self service account with no fee. This location has a drive thru, 24 hour outdoor ATM, and a mortgage banker. No business banker on site, but there's usually a financial advisor around to help. There's rarely a long wait at the teller line, and management is exceptional at taking care of client needs.

Standard non human bank :) multiple ATM machines (3) and never dirty or broken down. I will…read morereturn! To access, you must park in the plaza parking lot and then walk to location. Not far at all. Also, you must use your card and pin # to open the door. It is controlled access. -R

I like this totally automated, but there's a video chat screen if you need. Help. You must swipe…read moredebit card to get in so secure. Easy in/out . Convenient location with ample parking .

WOW! This place is something to experience! H-Town has the second largest vault in the US. I have…read morenever seen so much cash in my life. One container of $100 holds $45M! The security on this place is unbelievable. You will not get it but if you did by some chance make it in you definitely will not make it out! If you ever have an opportunity to take a tour, take it! The people are very nice and welcoming. It is an amazing facility!

My sons and I experienced an incredible, eye-opening tour. This is a must-see for anyone,…read moreespecially those with children (ages 8+). Note: You can't just swing by; must make an appointment or you will be quickly greeted by armed gunmen (smiles). Here's what we learned: 1. Super technically, Houston does not have a Federal Reserve Bank. We are a branch of the Federal Reserve Bank of Dallas. There are a total of twelve (12) FRB's nationwide. 2. "The Federal Reserve is both public and private." It's a public government entity when it serves their interest, and private when it does not. To that effect, there's approximately 19K employees in the Federal Reserve System. The DC office is part of the government. The seven Governors (appointed by the President and confirmed by the Senate) and their staff are on the government payroll. The remaining employees in Districts 1-12 are paid privately by the Bank in their District. Example: The Houston Branch is located in the 11th District, so all employees are paid by the Federal Reserve Bank of Dallas. 3. EVERY BANK operating in the US must allocate a percentage of monies to the Federal Reserve. 4. The Federal Reserve System "earned seventy eight (78) billion dollars in revenue last year." 5. The Fed counts coins as an assest, but not paper currency (cash), which they consider a liability. Just think about that for a minute. Every lender considers cash an asset, but not the Federal Reserve. WOW! The Fed know it's not worth the paper it's printed on! ​ 6. The Federal Reserve does not print money, they manage the money (as in all of it). "We are The Bank for banks." The Department of Treasury prints and mints money. DC and Fort Worth are the only two locations that print money in the US. 7. The Federal Reserve, specifically the Chair, controls interest rates. 8. Bank Examinations are routinely conducted by the Federal Reserve employees. A review of records, policies, and procedures, with an emphasis on examining collateralized loans. 9. The Houston Branch has approximately seventeen (17) billion dollars in cash, in the vault. We watched, through a large clear window (10 feet away ), employees processing, then bundling hundred dollar bills. I observed ninety (90) million dollars in one room. Photographs of that area were strictly prohibited. 10. The Houston Branch processes about twenty five (25) million dollars per week. Approx. 150 counterfeit bills are identified, then handed over to the Secret Service. *The Secret Service has two primary duties: a) Protect the President and visiting foreign leaders, and b) investigate counterfeiting. 11. The Houston Branch shreds sixteen large columns of paper currency every day. That translates into eight hundred (800) notes per day. *waste management company collects the shredded currency, then hauls it to a local landfill. *​*free samples given at the conclusion of tour. Summary: 1. Of the fourteen (14) Federal Reserve chairmen, eight (8) have been Jews. This equates to 53%. The Jewish population in the US is 2%. *Jewish population by state: http://www.jewishvirtuallibrary.org/jsource/US-Israel/usjewpop.html 2. The Federal Reserve was created on December 23, 1913, just before Christmas when most members of Congress were on vacation. IT WAS A MIDNIGHT ACT OF TREASON!

They feee your dog treats and very nice staff. The only problem is the ATM machine it's close to…read morethe lien and hard to not get your rims scratched

This is one of those old-school banks that don't have a bulletproof glass between you and the…read moreteller. They have some iron bars instead. The good: The bank is almost always empty. Maybe one or two customers in front of you at the most if you want to do any business here. The bad: There's usually only one or two tellers working - one who handles the drive through and one who handles the counter. So if the one or two customers ahead of you happen to have some long business to do, then you're stuck. Everybody's super friendly. No complaints.

Single physical banker working during regular business hours with no urgency or apparent order to…read morehelping. Waited over an hour with no ability to make appointment for something that had to be done in person per the bank. Terrible customer service

Worst bank I've ever done business with. Not enough workers and the ones are here can't do anything…read morewithout a phone call. My accounts were locked down for fraud concerns and after I went home and returned with all necessary paperwork they told me it would take 2 weeks for my account to unlock. I said what can I do they shrugged shoulders No manager available, they told me he would contact me I'm still waiting

Amegy Bank has been my bank since 93 and through several name changes. I was across the world last…read moreweek and needed cash and found this location on Airport Stafford. The counter staff was so cordial and I got what I needed. I did have a hard time finding this location on YELP, but it came up today...strange.

This location has nothing but the slowest bank tellers in all of Houston. The wait time is always…read more30mins to an hour. I just wished the considered peoples personal time!

I have been a member of a credit union before because of my parents; however, I closed my Primeway…read moreaccount and never took advantage of the benefits. I was in the market for a vehicle and looked into various auto loan interest rates. My dad told me about Shell FCU because they advertise it on 740 KTRH (am radio). I called two other credit unions before deciding on Shell FCU. They had the best rates. I looked up the nearest location to the dealership and found this Wilson Rd. branch. I walked right in, checked in with the friendly receptionist and told her I wanted to be a member and apply for an auto loan. You have to live or work in Harris County and open an account (can be as little as $5 for a savings account) to be a member. She asked for two forms of ID which can be your driver's license and a major credit card with your name. She checked me in, and I waited in the waiting area. There's a TV that shows where you are in line. Since I was at the dealership for hours, it was nice to see that they made fresh popcorn. When I was a kid, my parents used to bank somewhere that also served popcorn. It was nostalgic, not to mention, tasty. I think they have popcorn on Fridays. Aside from that, there's a coffee/hot chocolate maker. I came in about 45 minutes before closing. I was not rushed at all. Madison, the Branch Lead, was so personable and patient. She took her time to obtain all the information needed and was thorough to make sure the underwriters reviewing the auto loan information had everything they needed. Since she wasn't going to be in the next day, she had an associate, Luz, who would assist me. After I completed the auto loan, Madison walked me to the teller to make a deposit. The receptionist unlocked the doors for us when leaving. I returned the next day to meet with Luz to finalize the auto loan. Luz answered all my emails in a timely manner in the morning before I got there and also contacted the dealership for additional info on my behalf. She was also friendly and explained to me what the costs would be when I asked about gap and extended warranty. Shell FCU has the best rates. I wish this branch was closer to where I live or the staff worked in the Spring location because all of the staff are friendly and helpful. It was such a seamless process. I would go out of my way off the beltway just for their excellent customer service.

I have always heard credit unions were the way to go. This…read morecredit union does not disappoint. Everyone is friendly. Opening any account is seamless as well as getting any kind of loans.

Everytime I've been in to deposit money, they make it a problem and give me a hard time. This is…read morethe only Wells Fargo in this area that makes it a problem depositing money.

This bank have horrible service . One time I waited in line for 12 min . While I was waiting a man…read morewalked in , he was about to get in line behind me until a gentleman(bank teller) from the back told him to come on up to help him without acknowledging me at all. Not saying someone would get to me in a minute or nothing. After 5 more minutes I was called next by a young lady . I did express to her how I felt that was unprofessional and rude that I was skipped from someone who just walked In. She apologized and the other bank teller intrudes in the conversation by saying "That man have many accounts with us" . So because he have many accounts and I have two does that mean I get skipped or ignored . That man name wasn't HENRY WELLS or WILLIAM FARGO so I was confused on why I was skipped..... Another time... I pulled up to the drive thru at 4:39 I had one car in front of me and the other at the deposit pole. I waited about 10 min . As I'm still waiting 5pm is slowly approaching . The car finally drove off and then next was the truck in front me as they move up so do I , briefly after he moves up I heard short conversation then he drives to the commercial window. I pulled up like relieved I'm next and the deposit box was closed . I hear it going back up , I'm sitting there like did they really just sent it back up so I couldn't make a deposit. I pressed the button about 5 times until they answered and asked if I could make my deposit. It wasn't even 5pm yet. If that's what time you suppose to close then close at that time . Why did I have to ask for a deposit to be made before 5??? I only come here because it's close but at times I do try to stop at other locations because I work hard for my money . The bank tellers don't start treating me nice until they open my account and that's not fair .