House was built three years ago and main water pipe busted from the builders side.Plummer said the builder side of the pipe that meets the city portion was put in wrong. The PCV pipe was under the water line enclosure and not in between the channel. Had to pay $500 to fix and waiting for my insane water bill that's coming.Called ICI and they said it's not their problem and no accountability that it was installed wrong. Didn't even get a sorry to hear that about your house that's only 3.5 years old. read more

ICI Homes - PVC pipe bust. - Real Estate Services Near Me - Daytona Beach, Florida

Think twice before buying an ICI Home! I purchased a brand new home from ICI in 2020. Since the day I moved in, I have had multiple roof leaks. Four years later I still have leaks that have not been fixed! So many leaks! The ridge caps on my roof continue to blow off. The installers did not remove the plastic adhesive film before installing the ridge caps, so every time there is high wind, I lose pieces of my roof and water leaks in to my house. I had major drainage issues that I had to spend thousands of dollars to fix myself. The build quality and fit and finish is terrible. ICI is a terrible company to deal with, stay away! read more

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Jason (an ICI employee who is instrumental [works with home buyers] during the walk-through process, and subsequently in fulfilling [bringing to completion] punch list items). Jason is 100 percent true to his work and his word. When he makes a promise to address an issue, Jason follows through on all of his promises. In my opinion, Jason deserves special recognition for his dedication to ultimate customer satisfaction. His honesty, his kindness, and moreover, Jason's extraordinary professionalism speaks volumes. Jason, Thank you for your superb customer support . Lafayette N. Johnson read more

I have built two homes with ICI Homes. Both experiences were great! My first experience was during COVID, and while there were delays due to supply chain, they were very communicative during the process with those delays. My second build was outstanding. No issues at all with construction, the customer service received from the onsite builder superintendent was top notch and he far exceeded my expectations with communication. We love our new home and have already so much equity since we moved in; moving in the start of a community is such a great value and we are so glad we purchased and built with ICI in Silverleaf when we did! read more

My husband and I just built a home in The Seven Pines community and we used ICI as our builder. We honestly got really lucky that they were our builder because they were absolutely the best in every way. Our project manager, the design center, all of it was easy! I knew what I wanted and prioritized those things within our budget and we have our dream home. They let us move around walls and build my husband's dream man cave garage. We are over the moon with the build and they were fast! I'd use them again in a heartbeat. read more

Loved all that helped from the beginning, from the sales team (Tison, the designer Melissa, and Jason our builder. ) They all were fabulous to deal with. They build a quality product , the reason we are repeat buyers. read more

I purchased my first home with ICI Homes and the experience from start to finish was amazing! The entire team was excellent, and working with our builder Matt Struhar could not have been easier. Every time we needed help with something or had questions, he attended to it promptly. I would recommend ICI to anyone looking to build a new home! The price was comparable to that of other builders in the area and the quality far exceeded others that we looked at. Thank you to ICI! read more

Our experience with the ICI homes sales person at Middlebourne Florida(Sep-22) is terrible. Not sure why reputed builder like ICI home has such a terrible attitude staff. No one will be intreated in buying if they interact with such an attitude person. She was very pushy that we walked in without an appointment, she has a lot of attitude problems, she is very particular about our budget and when we provide a number, she keeps on pushing us, this may not be a right one for you, you should look somewhere else. We understand that custom builder like ICI homes is expensive, but we are serious about buying a house so we were exploring all our options. We made it very clear, still she was very rude towards us. Some of her comments. Our budget was not too less, we mentioned max of 700K and will have room to expand for the right house if we see value. "Why don't you buy from them(since I brought in a conversion of toll brother model) since they are quoting less price". "You should look somewhere else; this is not a fit for you guys" "Within your budget most models will not fit" read more

Absolute piece of garbage house received from this company. Horrendous fit and finish, Warranty service made everything worse. 2 roof leaks. ICI was non-responsive. I would never buy another house from this company and I recommend you don't either. On top of that, I found the staff to be arrogant and difficult to work with. The community sucks with busted up roads, tons of traffic, and their desire to overbuild this place, in my opinion. I can't wait to move. read more

Laureate Park, Orlando. Potential buyers be aware. I should have researched the Better Buisness Bureau Website before I entered into a contract with this company. Nothing but complaints against them. Incompetent vendors building your home. Shoddy workmanship. Mistakes after mistakes building your home. No apologies only excuses. Design center incompetent offering items not available. They have a take it or leave it attitude after they take your deposit. Terrible communication. read more

Don't go near this builder. laureate Park Orlando. Horrible build Quality. Incompetent design center and sales staff. They are a bait and switch builder promising you one thing yet delivering you another with a take it or leave it attitude. Do your due diligence and RESEARCH ALL THE LAWSUITS against them before giving them a penny. They will keep your Ernest money. read more

They absolutely, positively can NOT be trusted. Take heed to all the negative reviews. Check your contract with a fine tooth comb. DO NOT SIGN anything until you do so. However, considering all the very negative reviews, your best bet is to not buy a home from them. Save yourself the headache, hassle, and anguish to say the least. They take the money and run. We are lucky, we dodged the bullet in the nick of time. Saw a glaring red flag that told us we needed to put a slam the brakes before signing on the dotted line. They build very expensive and nice looking homes, 3/4 a million and up and still try to cut corners at the expense of the home owner. Just can't trust big businesses anymore. read more

All is not as it seems. We are building and all was going great until they decided they want to cut corners at our expense. DO NOT ever go by rendering if they have no model. DO NOT trust sales advice to look at other like builds. All the builds vary in each development even if it's the same model. Dormer windows don't protrude out past framing. Cheap work!! Feeling totally screwed on a $500,000+ home. We're reasonable people and know rendering was bs but this is outright deceptive marketing and sales. It appears we'll be walking at an expensive loss. Business integrity no longer exists. As of this minute- don't build with ICI. This is Mosaic in Daytona. read more

ICI Homes - What you get. Protrude out, although they aren't, everyone thinks they're installed backwards. Shame on you ICI! Integrity builder - nope. - Real Estate Services Near Me - Daytona Beach, Florida

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Is there a ZERO rating? Design Center lies repeatedly both in the center and the office. Builder does not fix noted issues like cracks in foundation slab. Warranty company perpetuates the lies and does not stand behind any issues like shower doors that don't close, thresholds that let snakes in, smart boxes not connected to any services or outlets, . They can offer a 10-year warranty because they don't spend any money to fix anything. Do not expect them to fix any issues with your house. Just lower your expectation to the reality that you will have to fix a lot of things that ICI does really bad. read more

We are currently under contract with ICI Tamaya. So far I find them not to be honest in all areas. 1. We agreed on a contract, and went to signature. The day we went to signature, they had a price increase, ICI decided not to share the increase, but when my wife saw it in the contract, ICI said, we had a price increase, but we will give you a credit against design center. If my wife did not catch the increase, ICI would not have shared. 2. During design center, we wanted a certain driveway, and ICI quoted a sub $600 price. When they sent us an amendment, the price was $5800. ICI. did not share this increase. They cleary attempted to slide this cost in. $1,000,000 house...they assumed we would not catch $5800. 3. ICI forces you to use their pool company. I called this company, and they told me they could not talk to us until we purchased the home. We have never owned a pool, and simply need buying info. They would not talk with us. I called Backyard Designs and spoke to the owner. He could not have been more helpful. Gave me 20 min. I asked ICI if we could use this company and they said no. The ICI pool company knows the buyer does not have a pool company choice, so the buying experience is horrible...as they do not care about the buyer. They only care that they have exclusivity with ICI no matter if the buyer is happy or not. We like Tamaya and the home, but I would not trust ICI. We are now having to look at every detail in the contract. I reached out to the ICI exec team, but no response. If we had to do it over again we would have chose AR Homes. ICI cannot be trusted. read more

I had a terrible experience with a sales rep name Tison at ICI's Woohaven development. You can read my full review on Google. Unfortunately, ICI doesn't allow people to post photos on their Google page or their Google reviews. The Woodhaven community floods and ICI refuses to address it. Here are attached pictures. read more

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Building with ICI has been a very tiresome process. I have been repairing major defects for several years after closing on my home in Browns Landing. Ongoing power issues have led to numerous failed heat pumps for my pool and AC in my home. There were over 30 items that needed repairs, most of those ICI did honor and send people to repair but in the first 6 months I had to wait at my house for appointments and repairs done by contractors on everything from plumbing, electrical, tiling that cracked, leaking toilets, cracked master bathtub and endless power issues, as well as a water heater that failed in the first month. read more

Having served 20 years on active duty, and purchased and sold a number of homes, our home buying experience with ICI Homes is without question the worst, and it isn't particularly close. We are now nearly four months past closing and still have several items from our pre-closing walkthrough that have yet to be fixed by the ICI Homes team. For a company that touts customer satisfaction and quality, I had much higher expectations of ICI Homes. ICI Homes put enormous pressure on us to close during the Christmas holiday period, threatening to hold us in violation of our contract only to not be ready for their own arbitrarily set closing date which was based solely on making the books look good rather than actual conditions on the job site. Within five days of closing we had backed up sewer lines, and separately had water flooding into a bedroom due to hastily and improperly done plumbing work on two different water supply lines in two bathrooms. We have had subcontractors come to do follow up work state they were told by ICI Homes employees to sacrifice quality for time to get the house delivered. In many cases, we are met with finger pointing and excuses from ICI Homes as to why something was not done correctly rather than somebody from ICI Homes accepting responsibility and making it right. Again, not the picture of customer satisfaction and quality I would have expected from the ICI Homes promotional brochures and videos, or mission statements and blog entries on the ICI Homes website. read more

Weird arrogant attitude when attempting to contact the sales office to obtain more information on new construction. Too many builders to purchase through to use this rude company. read more

They are the Board members of the Development District and POA and really do not want to hear from residents, nor will they respond to them. All Board members reside over 100 miles from the Development. There are hundreds of development districts in Florida, and I wonder if they are all like that. If you don't mind an aloof Board, their homes are of OK quality generally. read more

After meeting with a salesperson at ICI homes multiple times about purchasing a specific lot in Plantation Bay (Ormond Beach, FL) and building a home based on one of ICI's larger floor plans, we decided not to proceed. ICI has a base price for each of its floor plans, and the prices and available floor plans vary somewhat based on the specific ICI community. Any "non-standard" options result in an additional charge over the base price. Though we tried multiple times and even did a 30-minute preview visit at the ICI design center in nearby Daytona Beach, we were unsuccessful in obtaining all but the most minimal written details on the "standard" options included with the floor plan. For example, the salesperson mentioned that ICI would provide an "allowance" toward driveway pavers and that pavers were required to be used with these particular homes. However, we were provided no details on the amount of the allowance vs. the average cost to do a driveway. As another example, we were told by the design center representative that a detailed "standard allowance" package would be emailed post-preview visit with details regarding the cabinets, tile, trim packages, exterior paint options, appliances and dozens of other things that were included for the floor plans we were considering. These things were discussed almost in passing at a VERY high level during our rushed 30-minute meeting design center meeting. We never received any details from the design center post-visit so followed up with the sales person, who obtained a list of cabinet and flooring levels and upgrade prices by standard room in very high-level tables of a few rows. Almost none of the promised information was provided. They also suddenly had another party "interested" in the same lot and wanted us to sign a very vaguely worded lot deposit agreement and provide a deposit of $10,000 to hold the lot we wanted. The language did not make it seem that there would be any likelihood of getting your $10,000 back if you decided you did NOT want to sign a lot and house purchase contract with them within 48 hours. Overall, the ICI sales tactics were to provide verbal and limited information, be a bit pushy, and hope that you would trust them enough to jump in with your eyes closed. Plantation Bay is nice, but building a new house with ICI would not be a good fit for us. read more

Do not purchase or build a home from ICI. I have purchased and built several homes in Florida and this is by far the worst Builder I have dealt with to date. My wife and I worked our entire lives to build a home on the beach and purchased a $1 million plus home and it is the absolute worst workmanship, and customer service that I have ever experienced. I will make a short list of the deficiencies of this home. We were forced to close with serious issues to the home or we would have forfeited our deposit and cash pay out to the design center our cash payout for custom lighting and our cash payout for landscaping. The cash payouts and deposits total over $300,000 We have experienced neglect as well as inferior leader ship within the company. We paid for an extended master bedroom and received an extended master bathroom. The baseboards are coming away from the walls, the pavers are covered in the painters foot prints, we have three broken windows and one broken slider that was there prior to closing at the final walk-through that still have not been replaced. The painting in the interior of the home, to say the least, is amateurish at best. If you are considering this builder please reconsider. I will be seeking legal council to try to rectify all the deficiencies in the home. You have been warned!!! read more

My wife and I built a home with this company in Fishawk Ranch. We are very disappointed in the fit and finish of the home. Is not what we expected from a company who advertises as a custom builder. So far, our concerns and frustration have been minimized. I wouldn't recommend this company to anyone. If I could give them zero stars, I would. I wholeheartedly regret this purchase. read more

our roof is leaking in a house that was built 5 years ago!!!! and now the warranty will not cover it?!!!!! never build a house with them, go somewhere else. read more

Accepted a verbal offer then sold to another buyer.

We are so thankful and blessed to be in our dream home. We always wanted ICI to be the builder. Michelle, Ruschel and the entire team are awesome! Wonderful experience and the team walked us through the entire process. Our builder Tim was amazing too. Really exceeded our expectations. read more

Worst builder I've ever dealt with. They have excuses for every mess up they have and I'm constantly chasing people down. Our floors are a nightmare. They didn't tell me what color grout they were using and when I walked in and found white I lost my mind. So to cover up their mistake they sealed and stained them. Well here we are a year later and the grout is all different colors and looks like it's been here for 10 years. I had water leaks in the ceiling a few days ago and struggling to get the roofers here to take care of the wet insulation where I reside pregnant with a three year old and a mother who is so severely allergic to mold it could put her in the hospital. My back yard is a mess of holes and construction debris and Brian the warranty guy was nothing but a rude hostile human who I never wish to see again. This is all just within the few weeks however even during the build I cried. This was the worst experience of my life and at the end of the day we just get a "we don't know what to tell you". Stay away from ici. read more

We closed on an (then) brand new townhouse in Plantation Bay in late 2015. After we signed the contract, we were surprised to receive a call early on a Saturday morning from ICI VP Kargar wanted to speak with us. I foolishly thought he wanted to personally thank us for choosing to purchase one of their home. Oh no, as the conversation continued the reason became crystal clear: He explained their Agent had made a mistake on the price to the tune of over $10,000, however he would offer us a "deal" and charge us only $5,000. Are you kidding me? This had been sitting empty on the market since April and was adjacent to I-95 whereby you could see the tops of the 18 wheelers whizzing by from our driveway. We referred him to our Agent and gave her a heads-up. He then tried to squeeze her on her commission! When we explained we weren't going to pay 1 cent over the contract price, they finally relented by apparently taking away their listing agent's commission and giving her another sale(?) I can't understand for the life of me why we had to know any of these details- Why involve us in their mistake? The home itself was built okay, but lots of road noise from I-95, which became tiresome quickly. Bike week and Biketober were awful to deal with. There are no amenities out there except for 2 restaurants which had awful service, meh food and creepy old fogies who can't hear and yell in their conversations to the tune of drowning you out just trying to eat. Have to drive 20 minutes for shopping- Just not convenient unless you're older, retired and content to go to their workout club/pool or sit home watching tv all day. The maintenance free portion was nice, until you realize how mush you're paying for so little. They refused to treat properly for insects, which caused mud daubers on the outside entry ceiling and then refused to scrape those off. Oh gee, let me get up on a ladder and do it myself. The lawns are tiny and, while most neighbors are conscientious about picking up after their pets, one woman, in a golf cart, goes around the area letting her large dog expunge huge piles of doo in your lawn. The houses going before the entry to the townhome look bad, with dark water stains on the sides and mold all over the driveways and sidewalks. The water is crappy and expensive ($90 per month for 2 people, on average), considering we don't pay for irrigation. We had some warranty work done initially for the thermostat which was defective and finally had to be replaced (after multiple breakdowns in hot days) as well as grout/tile work which was sloppy. They took care of it and we ended up moving in late 2017 due to another job Relo, but that initial interaction with Kargar still sticks with me today. He even tried to insert himself into the sale of the home (the eventual buyer used them as their Realtor) by frowning on our Relo company's refusal to use the standard Arbitration clause (which everyone warns you about using anyway), presumably to steer that buyer to one of their new townhouse listings. Thankfully that did not work, however they really left a bad taste in our mouth and I would not consider buying another ICI property. read more

Purchasing our ICI built home in Julington Creek Plantation's Magnolia Preserve has been one of our best and most professional home buying experiences. And to top it all off, Team ICI has made it even better as we really, really like our new home and its location and our neighbors, and I could go on & on but you get it. (http://julingtoncreekhomes.com/magnolia-preserve/) read more

We had ICI build our home in 2001 here in Volusia County. They have been an excellent partner to our HOA and did an excellent job with our home, too. Yes, I would absolutely recommend them. read more

Plantation Bay buyers beware of undisclosed water issues. Be sure and budget for a whole house water system and RO for drinking water (K-water ~$6000 including removal of tannins). The "city water" is 4 community wells. Water prices highest we've ever seen ...starting at a base rate of $55/mo (no usage). Warranty service takes patience. Doesn't live up to the glossy brochures. Ridiculously expensive golf ($10,000/yr for a couple; including cart) - only one level of membership for golf, not a lesser golf membership. The courses are nice, not crowded and the tee sheets have lots of spaces (wonder why). If you want a golf cart (and even if you don't play golf or plan to take it on the golf course) it has to be beige! They'll be telling you what color of car you can have next. NOTHING is convenient. You're in the middle of nowhere. 10 minutes to get to the gate and then another 20 to get anywhere you need to. Not really enough tennis players, some quite clickish, and average level of play is on the low side (2.5-3.0). Most of the residents we have met are very friendly and nice. Just wish we would have done more homework before signing. ...oh, and we had a pit bull Kargar experience too :-). read more

Run from ICI home builders. We were victims of this builder in Palermo Neighborhood in Jacksonville, Fl. Our home was built with a defective product that tied the roof to the house and possibly other parts of the structure and was unsafe to be in; and, the house had electrical issues that caused burned out wiring in new appliances (washer, dryer, refrigerator) plus 3 new computers and TV's. The concrete in garage floor was cracked so much it looked like a spider web and pieces of concrete were coming apart. ICI replaced multiple GFI's and outlets the first year of contract; second year of ownership was when wiring started burning out. Tile was replaced due to crack in foundation that went across the house. A real estate attorney told us filing a law suit against ICI was a waste of time and money because they kept attorneys on staff to handle such cases and it would drag on for years. Other homeowners in neighborhood were having structural problems and one homeowner was trying to get a class action law suit against ICI. read more