1. Iconic Living

    1. Iconic Living

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    Oakville, ON

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    Iconic Living

    4.0 (1 review)
    Closed 11:00 am - 5:00 pm

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    8 years ago

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    EQ3 Burlington

    EQ3 Burlington

    1.0(2 reviews)
    16.7 km
    $$

    BEWARE - THE EMPLOYEES AT THE BURLINGTON LOCATION ARE INVOLVED IN A SCAM!…read more I was interested in purchasing a couch from the Burlington store and had been in direct communication with the Assistant Manager regarding it who tried to scam me out of $1,000 by attempting to get me to use a gift card towards my purchase when in fact, she never possessed any such gift card to begin with! I wrote the EQ3 Head Office an extremely detailed email outlining my experience and forwarding my entire chain of communication with the Assistant Store Manager (fortunately I had everything in writing) only to receive the following response: "Thank you very much for sending the below message and bringing this to our attention. The loss prevention manager is aware and is currently investigating. We appreciate you taking the time to provide us with the below details and apologize for any and all inconvenience you have experienced." Dealing with EQ3 has not only been an incredibly frustrating experience but also a fantastic waste of time. The cherry on top is that the Loss Prevention Manager is not even bothered enough to contact me personally regarding the entire experience. Abysmal customer service - STAY AWAY AT ALL COSTS!!

    We came into the store over 3 weeks ago with these limited edition Mari Mekko pillows which cost…read moreover 200$ for a set of two. Within 1 month the pillows were pilling and the zipper seams were splitting/tearing and they were in terrible shape. The woman in the store (this was a Thursday evening) was shocked and said that this definitely should not happen in one month and that she would get a full refund or store credit ( we were fine with both), however she was unable to process the refund that night as the manager was not in the store. She took pictures of our receipt and of the pillows defects and told us the manager would be in touch the following day. It's not been over 3 weeks and no one has been in touch and I have called EQ3 Burlington and left a voicemail for the manager. This is absolutely unacceptable given the amount of money we spent on these pillows, clearly the price does not reflect the quality, as the sale clerk agreed. I'd like a full refund for the pillows.

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    EQ3 Burlington
    EQ3 Burlington
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    The Barn

    The Barn

    2.0(2 reviews)
    8.4 kmBirchwood
    $$

    it's a super cool place to check out and they have loads of antiques that are reasonably priced but…read moreI have to give 3 stars because the owner (I presume) is so so rude! I've been in twice and it was the same older man, when I asked a question about one of the items, he gave me a condescending answer- it made me feel like I shouldn't have even asked. the second time I went in it was 20 minutes until close and he closed the door on my face and said "we're closed" talk about customer service OVERALL- good finds in this place but the service ain't it

    very sad indeed..i went to the barn many years ago and bought a few things an I recall the man that…read moreran it was very rude....went back this week to see something that really pissed me off. As somebody that works with first nations, i was delighted to see many totem poles and carvings but something did not seem right i asked the guy hey where do you source these from he said up north..at first I'm thinking great i love it when people support local to Canada first nations and was thinking id buy them no problem, i then said were to up north because it was likely that i know the town...he reluctantly said northern Indonesia i was wanting to yell at him right then but i do not need to be arrested. Anyway, even then i still had two items on the counter to buy and was thinking of the third item and he was looking at me saying are you going to take that and my buddy said i was tempted the guy then said well i can't help you then...So with that, i say i will just take the two items i had on the counter. I went to tap my card and he said it will not work i said that's because you have to insert for any sale over 100...He said that would not work and as i am putting the sale through he says you cant press that button i said i just did i know how it works lol my sale obviously went through he said well that usually does not work..so my response had to be i guess you need to be smarter than the machine....ill never send anybody or ever shop there again just another fraud taking advantage of the first nations people by not supporting them but buying knock offs from there culture...this is one shop that should have died in the covid era but sadly real good people with awesome customer service died instead

    Iconic Living - furniture - Updated July 2026

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