Terrible service. In 2018 I came here with my friend. I was looking to buy a sofa. The dude that…read morewas serving us was completely rude towards me because I am a transgender woman. Consistently kept misgendering me and avoided answering my questions. Funny enough he didn't realize that I was the one actually purchasing the sofa and he just assumed because I was there with a man, that he was my boyfriend. I've never felt so insulted in my entire life. I will not be returning to this furniture store. It costs nothing to treat a human being with basic respect.

Excellent selection and truly wonderful sales people. Had my piece delivered on the same day for…read morefree! Could not be happier and will definitely be shopping there again.

The Richmond hill location has to be one of the dirtiest unhygienic mattress stores I have ever…read morewalked into. Products are filthy, and management is horrible. Same products can be found online for half the price.

This was easily one of the best shopping experiences I ever had. Matt was extremely helpful when…read morechoosing a mattress and made it a breeze. I was in and out within 10 minutes and they delivered it the next day. Just go here - you won't regret it.

I am not impressed with the customer service or the quality of the bed. I have purchased 3 beds…read morein the last 10 years and have had nothing but back problems so clearly there is no quality there. I like to shop locally but I think I will have to go to a better mattress store.

I bought a great double bed at an even better price with the assistance of Vince Sunday, July 25th,…read more2021. He walked me through the details, and encouraged questions and trying the mattresses out. It was an easy and stress free experience. And then the store went above and beyond to deliver the bed much earlier than originally planned. I dealt with Serge for the delivery and he was just as great to deal with. Overall it was a great stress free experience. Thanks Vince, thank you Serge! Carol

We had a postive experience working with Adriana. She was supportive and helpful all the way…read morethrough. We ordered two chairs and a sofa. I would recommend this business. They do not pressure or fancy talk they are there to help and they do help.

Purchased a couch in late 2020 for over $1,200, which comes with a reasonable expectation of…read moredurability and workmanship. A button detached within the first months and was repaired by the store, indicating an early workmanship issue. Since then, multiple additional buttons have come loose, suggesting this was not an isolated incident. Communication via email and phone resulted in only two options being offered: pay a $300+ moving fee to return the couch for repair or arrange and pay for transportation myself. For a product at this price point, this approach to a recurring defect is disappointing. Buyers should factor in the product n quality and how post-purchase issues are handled.

We went to Nirvana on Saturday March 14th to specifically buy a couch. The salesman/ owner? Was 15…read moreminutes late in opening up the store. No apologies just excuses. We were buying a customized couch....The salesman didn't want to help with colours, he didn't have any pictures of the customized pieces..... we asked him how long it would take for the order....He said 12 weeks but couldn't even guarantee that because" something may come up" S we were expected to pick out colours and types of fabric etc.... All DIY... Then the issue of delivery charge came up and it was going to be $ $450.00... He gave All kinds of excuses... We have never pd that... we are 40 min from Toronto...... The salesman was rude, obnoxious and very unhelpful..... So we walked away.... We were willing to spend$5000.00 on this couch. Instead We went to the Chesterfield store where we were greeted in a very friendly not pushy way and we ended up getting a gorgeous couch for much less than the other couch at Nirvana. The delivery cost was also less than half the cost of Nirvana's. The salespeople were friendly, knowledgeable about the product and overall gave an excellent service. If you want quality, good service and the price they can give you go to The Chesterfield store on King St East, Toronto not Nirvana in the MANULIFE Centre in Toronto

I am a repeat customer with Nirvana, where I went to buy a new couch about 15 years after my…read moreprevious visit. The salesperson was friendly and helpful, although when she outlined the delivery options I was a little startled by how much these costs have risen since the pandemic. Still, I'm very happy with the couch now that it has arrived -- it is not only attractive but also extremely comfortable.

Service was great. The salesperson that attended to me did an amazing job, his name is Manbir. He…read moretook his time showing me all the dining sets and made sure I got what I was looking for within my budget. I would recommend Manbir at the brampton location.

I took the time to shop for a loveseat, one where I can sit comfortably - back supported and feet…read moretouching the floor. Finally found one I like at Midha's after visiting other furniture stores. It's comfy and I got to choose the material/colour and the delivery was smooth. They threw in a couple cushions in my chosen colours/fabric. The owner/staff were friendly and pleasant. Most of all, it was most affordable without looking cheap, in fact, it's perfect for me and my short legs, ha! and the seat is not too deep so my back is well supported. My suggestion? Take the time to sit on every piece of furniture they have and you'd be certain to find the perfect item, I did!!!!

I purchased a sectional, and after about 2.5 years the frame began deforming. When I contacted the…read moreowner, he blamed the manufacturer, Deco Rest, and refused to help. This was especially frustrating because he had originally emphasized how his service was better than other stores. That clearly was not the case. He also claimed he no longer carries Deco Rest, yet the brand was still featured on his website and in his promotional emails. My sofa was even displayed there. After I posted my review, he called me asking me to remove it. Reviews exist so customers can share honest experiences. I decided to move on and went directly to Zilli, another retailer that carries Deco Rest. The difference was night and day. Zilli arranged a call with Deco Rest, helped me obtain an RMA number, and Deco Rest agreed to repair the sofa free of charge if I bring it to the factory. That's what real customer service looks like. Zenlia could have handled this properly but chose not to. Because of that, they have earned this review.

We purchased a bedroom set, a recliner, an entertainment unit and a side table from Zenlia a few…read moreyears ago and we were very happy with everything. Service was excellent and Kathy was so wonderful and helpful. We recently moved into a condo and we needed to buy new furniture. Without a second thought, we went directly to Zenlia. Again, Kathy was incredible. She helped us with style, colors, fabric, design. All of our furniture was custom made . We bought a sectional couch, an ottoman, dining room table with 8 chairs, a bench, bar stools and a head board. it is all very well made and we are very pleased. we would not hesitate to recommend zenlia . Besides Kathy, Raj was also very pleasant to deal with.

I had an amazing experience with a purchasing of a kitchen table at 1270 Caledonia road…read more Dhouha was very patient due to the arrangements that I had to make with the person in charge with the container, while in the store, as the table will be shipped overseas. After all, Dhouha was able to apply for a discount, as it was the last table, and it was accepted. I am very happy with this purchase and the professionalism of Dhouha.

Went in a few weeks ago to re-furnish our home. I've dealt with their main brand in Montreal…read moreMadison Corbeil which was always wonderful, it's a shame this site isn't even close to the same standards. We were the only people in the store, made eye contact with 6-7 staff, yet no one greeted us, offered help or even checked in as we did find many pieces we wanted. After an hour we gave up and left only to give another business our sale. The worst part is I told their head office about this dreadful experience and they didn't even reply. Do not shop here if you like be treated like a peasant. Run, don't walk but run away as there are so many businesses that actually want and deserve your hard earned money. It gets one star because you can't leave zero stars