The blond hair lady that works at the UFCU on mopac and highway 71 is a godsend. I just left the…read moreufcu location on ben white in frustration and was gonna close my account with them because I was so angry with the service level at ben white. The lady at the location on highway 71 and mopac was who I talked with next and she addressed all my issues and went the distance to help me resolve my issues. If it wasnt for her today being the professional that she is, I was gonna be closing out my account. I dont know her name but she has the whitest hair I've ever seen and she was so patient and professional that I wanna give her the credit due. UFCU needs to realize what a valuable asset she is to this company and keep her around. The two different people I spoke with at the ufcu on ben white was horrible with no understanding or patience that I left and went to the mopac location prepared to close my account with UFCU but the blonde hair lady saved the day and restored my trust and confidence in this bank. I have recommended 6 people who have active accounts with ufcu and are happy with their banks and after today, i shall keep recommending ufcu as the best bank in Austin texas and maybe the best bank in the whole state or Texas. Thank you UFCU but more importantly thank you to the blonde hair lady at the mopac location, you rock and I am grateful you work here and was able to help me. ​​

Possibly the worst bank I've ever been to. Tried to deposit money into my bank account there that…read moreI've had for 20 years and the clerk, a 20 something refused to let me deposit money into my own bank account. Then, after I mentioned I was a local business owner and a patron of that location UFCU for 20+ years he smirked and laughed at me. I cursed him out and asked for my money back, stating I was going to go to another bank. BUT he refused to return my money. Instead, the screen went black in the drive thru, and his manager got on and refused to give me back my money until I told him what happened. I did, and then, he tried to suggest a different situation happened, to cover up for the inappropriate attitude and behavior of UFCU refusing to let me deposit money into my own bank account. When I didn't go along, and restated, as I've typed what actually happened he got irritated and tried to get me to reword my complaint again to match his version not reality. At this point I brought my smart phone up into the air, and in his line of sight from the bank camera, and stated, "I'm going to start recording this conversation if you don't give me back my money, and I'm going to take this recording to the branch manager above you." Without empathy, without intelligence and just rudeness, he hung up, black screen on the drive thru window, and finally I got my money back that I went to another bank, and deposited easily without this drama and petty bs. Do NOT use UFCU - they are not the same as they used to be.

Malva has transferred to this location as the new Loan Officer. I recently secured a small personal…read moreloan with her to purchase new washer and dryer set and she was very pleasant, kind and professional to work with making it a very easy process. I highly recommend THCU and Malva when considering and Auto or personal loan. Jessica Elizalde had been my previous loan officer for approx. 20 yrs before accepting another position within THCU and she was amazing. The entire staff at THCU is welcoming friendly and very attentive to to their members and is what has kept me a member for past 30 years

THCU is awesome! They've helped me rebuild my credit and get a great car loan. They provide…read morepersonalized service you can't get at a bigger more corporate institution. So glad a friend recommended them to me!

Probably the worst bank to do business with. I am not big…read morebusiness, but I had a loan with them financing my condo. They never shied away from making feel as a second grade customer " our loan is not worth the paperwork and my time to re-finance it " one of them said, they kept hounding me about stating the bank name on my insurance, their correspondance is so delayed that I get a " final notice " letters without getting any previous letters, I finally paid off the loan, one of the main reasons is that I just don' t want to do business with them ever. They charged me for a back dated 4 month insurance that they instituted : a fairwell gift for being a good customer....

I have a growing small business here in Austin. When it came time to expand, I shopped around for a…read moreloan. Independent Bank showed me personal attention rarely seen from a bank anymore. They are not just number crunchers. I actually feel they are in my corner, representing my interests, and helping to guide me in new waters. I have written very few reviews. My pre Independent banking experience has ranged but nothing has matched these guys. My thanks has driven me to write this review.

All the ladies here were super cool and kind. No complaints from me. Will forever keep them as a…read morebackup account.

First perk is the location I go to is in H‑E‑B, so I love the convenience of killing two birds with…read moreone stone. Second is, they truly do the most for their customers. They are very engaging, knowledgeable, and they always have free snacks and hold great conversations making it hard to not finish the snack before walking away. They're so personable and want to make sure you have a great experience and 10/10 they accomplish that.

Very disappointed in UFCU over the past few years. It just gets worse and worse. Now I cannot…read moreeven get a live human via the phone line. No option for a live CSR. It's insulting to have to go through every prompt in hopes that one will give you an option for a live human being that can answer the question that isn't covered in the prompts. I've been banking here for decades but today was the last day I'm willing to waste any more time at UFCU.

I have been with UFCU for nearly 25 years. For the most part, they'd provided me with good banking…read moreservices. However, I recently had the nerve to seek an auto loan through them, and received an astronomically high interest rate. More, the loan officer I talked to suggested I look at a cheaper car! I have fair credit, but I've never missed a car payment in my life! indeed, UFCU refinanced a previous vehicle of mine with no trouble and at a better rate than the dealership! the thing that REALLY disturbs me is that my co-worker, whose credit is about the same as mine, was able to get a pretty good rate on a truck! Madness! But then, my coworker is very Caucasia, and I'm African-American and I know discrimination in loan rates is a long-time narrative. Suffice it to say, it just may be time for me to start banking elsewhere. UFCU was good once upon a time, but they've changed, and not for the better.

Day off...errands day...first I need to deposit funds in my zero balance account with Navy Federal…read moreCredit Union.. So how did you get a zero balance account, you might ask? Great question! I filled out an application for Navy Federal credit Union, which has only one branch in Round Rock, TX (suburb of Austin, TX). I was awaiting a call or email indicating I had been approved. Instead, I received a debit card and a bank statement with $0 balance. Well, I received a whole list of ATMs and credit unions where I could make a deposit. Credit union #1 from the list didn't exist. Next, went to Randolph Brooks Credit Union to make my deposit. They told me they do not take deposits for Navy Federal Credit Union. They did not offer to contact Navy Federal Credit Union nor help any other way! Ugggh! This credit union relationship is off to a great start. Nothing like being on a wild goose chase! Terrible customer experience....

=============== PROS:…read more=============== * Staff has always been friendly and helpful to me. * Probably the lowest rate for auto loans around. * Once you have a Savings account, you can open a Money Market account online with just a few clicks, without having to visit a branch. * Coin machine lets you exchange your coins for bills with no commission. * Good system to get alerts by text message, much more useful/complete than Chase. * Website is pretty fast, faster than UFCU. Also doesn't stupidly spawn a new window/tab when you log in like UFCU. =============== CONS: =============== * Can download only the last 5 months of statements! This alone is so egregious I can't rate more than two stars. * Can see only the last 1.5 months of activity online. There's no obvious way to see older transactions, like a "Next page" button or link. There's actually a way to see older transactions, but it's both completely non-intuitive and extremely cumbersome: You click the "Search" button and type in your dates. (forehead slap) And when you do it that way, the site no longer shows you the running balance. * Can't sort transactions chronologically. * No memo field for account transfers. * Not a part of the national shared co-op branch network. * Payments on loans paid from an RBFCU Savings or Money Market account take up to one day to post. At UFCU, they're instant. * Pretty low limit for check deposits by mobile phone. I don't remember the limit, but it's lower than I have for UFCU and Chase. I would mention the amount here, but of course they don't bother to mention what the limit is on the Deposit screen of the app.

I am so glad a friend referred me to Alexa. I knew I had solid work experience under my belt, but…read moreafter months of looking for a new gig, I knew it was time to shake up my approach. Alexa was meticulous in digging through my current resume and helping me find ways to make it stronger. She also provided great pointers and an outline for a stronger cover letter. Plus, a big part of her approach is setting up informational interviews with people in companies, industries and roles you're interested in and she graciously provided introductions to people in her own network. With my new resume I was able to land an interview at my next dream job, and once I finally landed an offer, I scheduled additional time with her to gather pointers on how to negotiate. I've been at my new job for almost two months now and could not be happier that I had Alexa's help to get me here. She's smart, fast and thorough, but also just fun to work with; I always felt like I was just brainstorming and strategizing with a friend.

Alexa was very helpful and easy to work with. She gave me the inspiration I needed to believe there…read morewould be a better fit out there for me, and helped me evaluate my interests and preferences to narrow down what really mattered to me. When a job opportunity came along that fit those preferences, I knew it was the right move to take it. Also, I will never have to redo my resume again -- it is in an awesome template that will be easy to refresh. It is always hard to say where a job will come from, and when, or how you got there, but Alexa provided the tools I needed to dive into the job search and find a good fit.