Valley Construction really overdelivers, I thought I only needed some drywall and baseboards, a bit…read moreof mud and some paint, but I basically got a whole new roommate!! If you need a great team to fumble a job, like you've never seen before, this is the best you're going to get!! I'm truly impressed with how many times I've heard "It'll get done tomorrow, for sure"!!
So back on February 4th, which was a reschedule from the 2nd, Valley Construction started work to hang, mud, sand, then paint, about 50sq ft of drywall. They would also install baseboards beneath those sections. Total scope of work was quoted at about 1 -2 days. That should have told me all I needed to know, as mud takes about a day to dry. Either way, as of today, the evening of February 24th, they are still not done. Granted, there was one week where we asked them not to come due to a planned vacation, but we would have never needed to if it didn't take almost two weeks to hang and mud.
I don't think I've ever experienced a service provider less communicative about their plan or schedule. They text you either the night before, or the day of and tell you someone will be coming by, and some times that person shows up when they said they would, and some times they send another text mid morning and inform you that they decided to do another job first and that they'd come by in the afternoon instead. Some times, the worker(s) work for a solid block of time, some times they leave and you're left wondering if they just went to lunch or decided to go do a different job. Like an automated response, the PM will always text you and tell you that it will get done the next day "for sure," but you'll never know if the worker(s) will actually show.
It completely astounds me that they actually asked for a key to the property, citing that they typically have home owners just let them put a lock box on their door, so that they can come and go as needed if the home owner needs to be at work or otherwise out of the house. I'm fortunate to work from home, which has now turned into it's own set of challenges, but there is no way I would ever give this company a key to my house and let them have the freedom to come and go as needed.
We'll see if this get's done tomorrow. They managed to sand and paint about 2/3 of the area during the 6 hours or so they were working here today, which admittedly feels accurate, but I'm not placing bets on them wrapping up everything tomorrow.
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