This company sent a person that did not know what they were doing. He poked a hole in our septic…read moreline and left it. He told the people in the office that we said we would fix it. He lied.. I am a disabled person. I am not a plumber. Do not use this company.

From the owner: Zinn's Septic Service LLCread more

(See update below) So disappointed. Graham-Simon did great work for us once, at a reasonable price,…read moreso we called them again to investigate an odor (that likely was natural gas and not from plumbing at all). Unfortunately, the second time they did nothing but investigate, (for about 20 minutes tops), report that it likely wasn't sewage, and charged us $323.00!!! For 3 hours at $94 per hour plus a truck fee. We complained, and at first they seemed willing to discuss. But we paid the bill in a timely manner, and from that moment on, crickets, to our further inquiries. UPDATE 10/25/2021: Jordan Simon reached out to us after seeing our online reviews, and as a result of our conversation, the company has refunded a good portion of the charge. They offered to refund the entire amount, but we felt it was fair to pay some portion of the bill since they did come out and inspect. So more stars added to our review because in the end, they did respond to our grievance and we are satisfied.

I recently needed the services of Graham-Simon (GS) to mend a faucet connection and an under sink…read moreleak. Ceasar from GS was timely --calling first, and arriving within 10 minutes, and also efficient and professional at performing the task at hand. In addition, he was a friendly personality. We always use GS for our plumbing issues and have never been disappointed.