I've called three times to inquire about lead testing, leaving two messages over a week ago. Nobody…read moreever answers. Nobody has ever called me back.

(update below) DANGER! (these guys test for hazardous and…read moretoxic materials) Everyone makes mistakes, and I wouldn't fault them at all if they had taken responsibility for their mistakes & worked to immediately to rectify them. To the contrary, it seems like they tried to disguise and cover up their lab mixup--but we are talking about ARSENIC, and that is gambling with my children's lives. Considering that the well-water inspection costs over $600, customers should be able to expect competence and a strict chain of custody regarding their samples. I had my water tested at 2 points: directly from the well source & after it passed through the reverse osmosis filter. The next day I received an email saying arsenic was found. I called and asked which water source tested for arsenic, and Stephanie told me there was only one sample & it read "kitchen sink" (which would be past the R/O system). I told her I had submitted 2 samples, and she insisted there was only one. Then I called the inspector who had come out to retrieve the samples. He assured me that he had submitted two but that they must have "just mixed them up." He called the lab and then called me back and said they did receive two samples and were just confused. I then called Stephanie back & she told me that she was reading the wrong file earlier when we spoke & that the water was from the well and not the kitchen sink but that the kitchen sink sample hadn't been tested for arsenic yet and that the rest of the "full spectrum" test hadn't been carried out on the well water yet. It would take 4 days more (*note). I corrected her and said, "you mean 'full spectrum' on the 'kitchen sink' sample--as I requested--right"? She said, "no we're doing that on the well sample." I objected, on the grounds that it would make no sense to test the well but not the R/O system (otherwise, how could we know if our drinking water was safe). Then she replied, "do you want us to test the sink? I can ask if there's still enough of the sample left." I objected again: "'Enough of the sample'?? You said the kitchen sink hasn't been tested yet, and that it was the well sample that was tested." She seemed to completely not understand all of the contradictions she was making, and said, "I think they probably still have enough of the sample." It's impossible to know which sample she's talking about, but either way they'd BETTER still have enough, since: A: they originally (mistakenly) planned to run the "full spectrum" test on the well sample, so if it is true what she said about the arsenic result coming from that sample, they should have saved enough to still run the rest of the "full spectrum." B: if it's true what she said about the arsenic result coming from the well sample and that they haven't tested the "kitchen sink" sample yet, why would they not "still" have enough of the sample left to test? They haven't even touched it yet according to her. *note: it's now been 7 days. I called today; she said they're still not ready and that it'll take until tomorrow. She came up with an excuse about why it hasn't really been seven days yet, because their weekend testing is "for city customers only." (Then why did you have me pay for the expedited service??) In sum: these guys are a total irresponsible disaster full of contradictions (note 2) and excuses; I have no way of knowing which sample was really tested (if it was even one of my samples at all). And having been caught in the midst of incompetence, I have no way to trust that whatever they eventually tell me isn't just some result from a sample they re-filled from their own tap to disguise their mistakes and incompetence. My experience with this sham of a lab was a complete waste of money, since their incompetence made it impossible to trust that the results actually come from my samples (if and when they are ever delivered to me). I will have to spend another $600 to have the water re-sampled and tested by a competent lab, and I'll also have to try to renegotiate my house contract to allow me a longer inspection period because of this debacle. Arsenic and other deadly water contaminants are not something we can gamble on our children's lives on. *note 2 (another nutty contradiction when I called today for an update): she first said, "I'm sorry, I'm not allowed to discuss your results with you directly. You'll get a report from the inspector when the results are done." Then I asked: "If you can't tell me my results directly, why did you email me last week saying that one of the samples tested positive for arsenic?" To that she replied, "Because the test was done already. The other tests aren't done yet." So which is it; she's not allowed to discuss them (even though she already did) or they're not done yet? update: very soon after writing this review, my results were suddenly complete and emailed to me. I wish I could have any confidence in them, but sadly I will have to get them all redone at additional expense