I had an installation of several windows completed yesterday. I couldn't have had a better…read moreexperience. The windows, of course, are great. I can already feel the difference in the house. Our installers, Shane & Mike were fantastic. Arrived on time, were very courteous, and went about their job with a fervor. They were obviously very experienced and competent. When they were done, they went over everything with us, and when they left, with the exception of the windows, it was like they were never here, the cleanup was complete. I will be having more windows replaced in the future and, even if I have to wait, I will definitely request Shane & Mike be the installation crew. I must add that the entire situation, from the sales rep, Andrew Pras, the office staff, through to completion was very pleasant, informative and comfortable.

I had previously have Home Depot come in for a quote on changing a pair of broken windows. The…read morequote they provided was 4.5k for a pair of windows Low-E4 SmartSun HeatLock with frame, labor, and no tax included. The windows were made by Andersen. Then the next day I had Renewal By Andersen come to give me a quote and the quote on the same windows and material was approx 8.5k. Same material, same qty, frame, labor, not tax, etc. The seller was trying to up-sell me with features that I didn't need. And he showed me couple of samples trying to show by should we do it with them and that why to choose low-E4 and stuff. He used a heat meter and a heat source and couple of glass material in between to show how the glasses would insulate the heat and lower the bill during the seasons. Then I took the heat meter and walked outside to show that it wont get that hot except when you are near the sun and the seller tried to change the convo to another direction. Then he tried to pressure me to make decision right away to get 5% more in discount. The seller was also trying to persuade me to choose them and not to do more homework after meeting him. I hate those sales tactics, especially having done the homework beforehand... Also, the seller and I went through outside walkthrough and he pointed me that all the vinyls are from heat expansion and dissipation from the wall to the vinyls. In my mind they are more like wear and tear and a change in tape should be able to do the job just fine. And the seller kept up-selling me their services. From that point on, it made me realize they were not honest at all and shouldn't use their services... The next day I called Andersen, which is their parent company and inquired on the sashes and they told me that even though they are their parent company, Renewal By Andersen makes different type of windows and not the same as Andersen. And the seller didn't disclose this but instead said their windows are made by Andersen, and neither they recommended to obtain the sashes replacement. Having explore all the options with all the parties, the best option would be to buy replacement directly from Andersen themselves and if you are handy then do the changes yourselves... Definitely NOT recommend Renewal by Andersen, and would recommend to do your homework thoroughly ahead of time and consult with other alternatives like: Home Depot, Andersen, and other before moving forward. In addition, read other review in Yelp and Google and you will see their underhanded tactics and it is not just me but with most of the customers...

Last summer it was sweltering hot, with most days listed as "above average" and many of THEM at 90…read moredegrees or above. By Labor Day, the weather person said "If you thought THIS summer was hot wait a few years until you remember this summer as the last cool one we had". We have a large Western-facing bow window that was getting direct sun. We put that window in 27 years ago, and it worked perfectly fine. Opened, closed, clear glass, nice screens. Really, a very nice bow window without a single problem. I didn't have window treatments because I like a plain look and it's a living room, not a bedroom. But I felt like I was under a magnifying glass, with the sun concentrating in our living room. The air conditioner would not stop cranking, and it was only getting moderately cool. All my neighbors have the same problem, but solved it with thick drapery which, aside from being expensive (4K for one neighbor!) was just dark. I was out shopping with my parents for window treatments, and my father said "Just get Renewal by Andersen Low-E glass". Now my dad is a frugal guy AND a builder. I couldn't BELIEVE he was recommending replacing perfectly good windows, but he explained "They are the best windows out there, I only use Andersen, and look, my house doesn't get hot". And it doesn't. Well one more hot day later, and I call the Andersen people. They have fliers, commercials, social media ads...I just found one of those numbers and made the call. I might have said "I am roasting alive in my own house". Next week, a consultant, Vito Anasto, comes to the house, and he has his box of samples, and a heat lamp. He was so down to earth, and didn't try to "sell" me anything. In fact, I started talking about OTHER windows, and he asked if I had any idea what windows cost, and I hadn't. So he gave me a ballpark figure and I quickly agreed that we should just discuss the one bow window. It was higher than I expected, but I appreciated his honesty. So he explained how the Low-E windows worked, and I was already getting excited. Then, out comes the heat lamp. Vito said "I usually don't do this demonstration, but since it says here 'Client reports being roasted alive' let me show you exactly how these work". So he takes the heat lamp, opens one of my existing bows, and holds the heat lamp outside. I touch the inside of my glass, and almost burn my hand. Then we decamp to the table, and he has samples. We do the same thing with each of the samples, and with the top-of-the-line sample, it's like a trivet. Cool to the touch! I was SOLD. Vito explained that he doesn't have to really sell the windows, the product sells itself; he's just there to figure out which of the local and national deals--which are ongoing--will help me get the best price. And after some searching and playing on his computer, out comes a price. It was higher than I thought it would be, but it was one price. No add-ons, no surprises later...one and done. Well, I looked longingly at that sample that acted like a trivet, and signed. No regrets.

My salesman and his manager both have been negligent with my purchase of 118k windows due to their…read moremisleading information. They do not return my calls or emails. Their misinformation would cost an extra 18k . They are unprofessional and irresponsible. I need a full refund or resolution of their mistake immediately.

The best experience I've had with any contractor! The quality is the best! You get what you pay…read morefor. The crew was amazing! I would recommend renewal by Anderson to family & friends!

installation of windows used substandard lumber and they did not properly flash window resulting in…read moredry rot. They offered no help in analyzing the problem. suggesting I find a local contractor - "it will be cheaper".

I needed to replace two exterior doors. I felt the quote was very high but I was tired of cheaping…read moreit only to have to replace them in 5 to 10 years. To begin with the salesman was maybe the friendliest person I have ever met in addition to being very knowledgeable. He had none of the tricks I see too often such as we just happen to have the door you want from a cancellation. He just had all the facts. Then they sent someone to measure, once again, this was the most detailed measurement I have ever seen, including removing the moldings. There was an issue with my alarm system which they were able to handle easily. Finally, the installation of these premium quality doors went flawlessly. The doors arrived beautifully painted. I got the feeling that each of these people valued me as a customer. In the end the price didn't seem high at all. I would highly recommend this company.

I am so highly upset with the window and door installation! They just installed the windows on top…read moreof rotted wood and then tried to use caulk to conceal that the wood was not replaced. I specifically showed Daniel, the salesman, the rotted wood spots and told him I didn't want the windows installed on rotted wood because then it will create a side panel issue as well. He said it will be taken care of but it absolutely was not. The guys who came in said it wasn't in the contract so just installed brand new windows on rotted wood which is a waste of the project because the windows will end up being warped. My door needs two hands and brute force to be opened. I cannot understand how this was a "professional" installation. I am so disappointed I want to cry because this was an expensive project and we thought we could trust this company. Services

FOLKS, stop bitching about the price of these windows. They are premium windows! You're not going…read moredown to Home Depot to procure some windows just for some schlub from your neighborhood to install them. All these windows are custom-made and the parts and labor are covered for life. I also was a little shocked at the cost for 3 basement windows, but Phil explained - in detail - why they cost so much compared to some other options, and it was a no-brainer to go with Renewal. By buying windows with a discount/promotion from Phil, we have secured that same percentage discount for any future windows we need replaced. We also went with the financing option because of the additional 5% discount and no interest for a year. The installation of our windows went smoothly and I couldn't be happier. Mario and his colleague cleaned up after themselves and worked quickly and quietly - with their masks on!! The windows are pretty, strong, easy to use, safe, and will keep our basement from being drafty now. For what it's worth, my mother also outfitted her house with Renewal by Anderson windows. She's had to make use of the warranty before for a broken part here and there and she has nothing but stellar things to say about their commitment to maintaining their products. I am docking a star only for the corporate-ness of this company. The satisfaction surveys are numerous, and the screener phone call to get someone out to my house for a quote was sickeningly long and unnecessary. I felt like my social security card and a pelvic exam were going to be necessary in order to schedule the appointment, but thankfully it didn't go that far.

Never heard back from them! HORRIBLE EXPERIENCE! They bait you in with BS claims, make the sale,…read moreinstall not what you ordered or agreed upon, at astronomical prices, then when you notify them of their errors, they will NOT return your calls, texts, or emails, and forget about you entirely!

We couldn't have been more pleased with the whole experience working with Anderson Renewal. Love…read moreour new windows and sliding glass doors. Incredibly professional and fast install. They look amazing.

I had 16 windows and a sliding door replaced on my home. It was a great experience from beginning…read moreto end. Everyone from the salesman to the Installation coordinator were always helpful. I was periodically updated with the status of my order and delivery date. James and his crew (Matt and Thomas) installed everything and did a wonderful job. They were professional. polite and kind throughout the 3 day procvess. The windows are of high quality, and I already notice how much quieter it is and my heat doent turn on as often as before. Yes, they are expensive but are worth every penny. I look foward to having there windows for decades to come. Thank you, Renewal by Anderson of Northeast PA.

Had a great experience with Ralph Thomas the sales representative. From start to finish he was…read moreinformative and understanding of what I wanted for my home. The measurements where taken by his team and when we talked about the details it was a breeze, and there input was what I felt honest and the best for me not just up charges. They even talked me out of things that aren't needed for my location like triple pane glass and the black trim does fade over time. I did order in fall, and the windows as promised ready in the 6-8 week time frame. We were in a deep freeze at that time. I didn't want to do the install until nicer weather. At this time the windows were installed. All 18 casements, bay window and sliding glass door. I couldn't be happier with the 2 day install for windows and flashing that they replaced throughout the outside of the house. The price was extremely reasonable for the amount of windows and work that was done, and lower then all the competition that had different sales pitches but I got windows for what I wanted not what was pushed to sell! I extremely satisfied...

Wonderful from beginning to end. The salesman listened to our concerns. We need to replace an…read moreoversized bay window. Not replacement windows but new construction. Two previous salespeople had their own agenda. Took a tour of the warehouse where the windows are made. Awesome local business with tons of skilled workers. The window was made to order. Exactly what I wanted Installation day came and it was done in a thorough thoughtful way. Having this 60 x 133 hole on a frigid day could have been a disaster. The job was completed cleanly and in a timely manner. I was so impressed The price was good compared to others we spoke with. I highly recommend this Deer Park gem.

having my windows replaced by window king made the process stress free and I couldn't be happier…read morewith their work - From the first contact with Lisa -and then Michael - ( who by the way made sure it was know there was no pressure to buy ) And Wilson and Jose who installed the windows -it was a very positive experience -thank you window king !

I'm happy with the windows themselves. The customer service is terrible. If you don't have to deal…read morewith the humans who work here, you will be happy. One of the windows they sent me was wrong and it took weeks to get a replacement . . they don't offer apologies for their mistakes. They didn't tell me until I arrived at their Bronx location that the final payment is cash only (even though I paid the deposit with a credit card). Their store isn't unlocked and open for business when they advertise that they are "open." It's just not worth it. Find another place.

We would highly recommend Dura-Plex if you are in need of siding, windows, doors or front porch…read more During the planning phase of our project they spent a great deal of time with us explaining the differences between materials and style options. They provided a computerized mock up of our actual house so we could see how it would look upon completion. The owners and/or employees were at our home everyday as scheduled. They were professional and respectful. We could not have asked for better craftsmen on each phase of the project. We are extremely satisfied with Dura-Plex's informative assistance with the initial design, the building materials, and craftmanship. We will be using Dura-Plex again for our future projects and highly recommend them.

I have had several projects done by DuraPlex over the last 30 years. The company (family) are…read morewonderful to deal with. I find them honest and trust worthy, their products are all of great quality and reasonably priced and offer very good warranties. Their customer service is outstanding; show up when promised,listen to and responds to every concern. They will be the first I call for my next home project

Door had issues with opening and or closing hard…read more Rep cam out adjusted door That night hard cold air leak at the bottom of door Paid 12k for this Extremely disappointed and disgusted with Anderson Never again

The two guys who did our windows,doors and the bay window, had a lot of respect when entering or…read moreexiting the house, they cleaned up after themselves, they ensured the windows and doors were placed in properly. The overall work was excellent. We appreciate the time and effort you put into our home.