We just had our window done and the experience was great. Fast and clean. Very happy with the job…read more Highly recommend

I don't understand why this business thinks it's a good idea to solicit business by putting adverts…read morein people's mailbox. That alone is an annoying thing to do.. but to make the advertisements intentionally look handwritten and personalized- as if it was some kind of report specific to your home.. and then to make it seem as if there are numerous problems? At the very least that is false advertisement and a scummy, unethical thing to do- at worst that is bordering on criminally fraudulent. Who are you expecting to fool with that anyway? The elderly? Older homeowner who could be easily tricked and manipulated? I've included numerous pictures of their scummy advertisements- and this is not the first, second, third, fourth or fifth one I've received. Probably got at least half a dozen of these. Please stop wasting paper and money by sending these offensive scamphlets out.

10/10 We desperately needed a new front door and we…read moreabsolutely love what we chose. Our old door was cold as soon as you touched it and if you stood in front of it, you'd feel cold coming inside. Every aspect of the job was done exceptionally well from the salesman, Brian to the installation pros who did an amazing job and who were meticulous while working. We would definitely use this company again. They were all Great!

installation of windows used substandard lumber and they did not properly flash window resulting in…read moredry rot. They offered no help in analyzing the problem. suggesting I find a local contractor - "it will be cheaper".

I needed to replace two exterior doors. I felt the quote was very high but I was tired of cheaping…read moreit only to have to replace them in 5 to 10 years. To begin with the salesman was maybe the friendliest person I have ever met in addition to being very knowledgeable. He had none of the tricks I see too often such as we just happen to have the door you want from a cancellation. He just had all the facts. Then they sent someone to measure, once again, this was the most detailed measurement I have ever seen, including removing the moldings. There was an issue with my alarm system which they were able to handle easily. Finally, the installation of these premium quality doors went flawlessly. The doors arrived beautifully painted. I got the feeling that each of these people valued me as a customer. In the end the price didn't seem high at all. I would highly recommend this company.

I am so highly upset with the window and door installation! They just installed the windows on top…read moreof rotted wood and then tried to use caulk to conceal that the wood was not replaced. I specifically showed Daniel, the salesman, the rotted wood spots and told him I didn't want the windows installed on rotted wood because then it will create a side panel issue as well. He said it will be taken care of but it absolutely was not. The guys who came in said it wasn't in the contract so just installed brand new windows on rotted wood which is a waste of the project because the windows will end up being warped. My door needs two hands and brute force to be opened. I cannot understand how this was a "professional" installation. I am so disappointed I want to cry because this was an expensive project and we thought we could trust this company. Services

I want the name of the salesperson whom is either uneducated re: the renewal by Andersen product…read moreline or he decided it was a great idea to lie to his consumers. I also want the names of the installers, the primary or appeared to have been the primary foreman, who also was completely unaware of what had arrived to our home for installation or he too may have chosen to lie, re: the entry doors to our home not being furnished with same key entry for which we had ordered and paid for, even though the morning he had arrived, I took the time to have a conversation with him, stating if it was not same key entry on the doors, I did NOT want them installed. He assured me, they were one key for both doors. After they installed them, they only then notified me, they were wrong, thinking an apology would suffice, stating there were in fact two separate keys required. He then stated he would have someone come out to our home to remove the interior of the lock system and replace them with WHAT I HAD ORDERED FROM DAY ONE, only to have all locks to black hardware doors, replaced with copper interiors which are now an eyesore and NOT WHAT I ORDERED OR WAS PROMISED! They once again sent another individual to our home, stating they were unable to provide us with black interior lock systems, and that could not be done, only offering copper or silver, neither of which would allow for the originally promised and delivered (with the exception of a 2 key requirement) all black hardware on our doors! The gross misrepresentation of your product line and the fact that our ordered all black hardware is now black and copper. I told him, I would rather have the 2 keys which I had specifically did not order but that at least is more esthetically pleasing to the eye, over what they had replaced it with, that clearly does NOT match the rest of the hardware, which a guest to our home immediately noticed and asked why it did not match. The service man Wayne, said they could not do that. I'm guessing they must have disposed of the all black interior, and now they think we are supposed to be okay with the copper interior? He said the ONLY alternative was to send someone out to "paint it black". Are you kidding me? Painting something black that will have a set of keys entering it multiple times a day, every single day? How long do you think that will last us, without scratching and chipping? This has been an absolute NIGHTMARE! We had one job already completed for about $25,000.00 or so, and this one approximately $48,000.00 or so, for a small rancher home, so one would expect it to be pleasing to the eye to say the least! It looks TERRIBLE! Your company has offered NO resolution for us. Again, I want the name of the salesperson AND the foreman present on the day of installation, so I can leave the most accurate negative review!

Windows are pricey but they are so much more substantial than what we had. We replaced all of our…read morewindows (13 in total). No regrets - these windows are worth the money. The installers, Daniel and Mauricio, also were great. Very friendly and professional.

We couldn't have been more pleased with the whole experience working with Anderson Renewal. Love…read moreour new windows and sliding glass doors. Incredibly professional and fast install. They look amazing.

We have not yet decided whether to go with Anderson or not, probably not, but we have not met with…read morethe "design consultant" yet. I would just like to say I am completely turned off by the way the pre-meet the design consultant process works. You go through a call center whose only job is to set up an appointment. You cannot ask any questions to gauge whether you might even want to proceed with them. All the call center can do is set up appointments and you can't get past them. If there is a showroom nearby, you can go there but it is not really set up for meeting with homeowners. They also ask a lot of unnecessary questions. For example, for a window replacement they ask how old the window to be replaced is, what problems you are having with it, how old it is, etc. Who cares? We find process very annoying compared to other companies where you can actually speak to someone first about their product and get a ball park figure of about how much it would cost, understanding of course, that the final estimate depends on the exact measurements, and some other factors.

Had a great experience with Ralph Thomas the sales representative. From start to finish he was…read moreinformative and understanding of what I wanted for my home. The measurements where taken by his team and when we talked about the details it was a breeze, and there input was what I felt honest and the best for me not just up charges. They even talked me out of things that aren't needed for my location like triple pane glass and the black trim does fade over time. I did order in fall, and the windows as promised ready in the 6-8 week time frame. We were in a deep freeze at that time. I didn't want to do the install until nicer weather. At this time the windows were installed. All 18 casements, bay window and sliding glass door. I couldn't be happier with the 2 day install for windows and flashing that they replaced throughout the outside of the house. The price was extremely reasonable for the amount of windows and work that was done, and lower then all the competition that had different sales pitches but I got windows for what I wanted not what was pushed to sell! I extremely satisfied...

Wonderful from beginning to end. The salesman listened to our concerns. We need to replace an…read moreoversized bay window. Not replacement windows but new construction. Two previous salespeople had their own agenda. Took a tour of the warehouse where the windows are made. Awesome local business with tons of skilled workers. The window was made to order. Exactly what I wanted Installation day came and it was done in a thorough thoughtful way. Having this 60 x 133 hole on a frigid day could have been a disaster. The job was completed cleanly and in a timely manner. I was so impressed The price was good compared to others we spoke with. I highly recommend this Deer Park gem.

having my windows replaced by window king made the process stress free and I couldn't be happier…read morewith their work - From the first contact with Lisa -and then Michael - ( who by the way made sure it was know there was no pressure to buy ) And Wilson and Jose who installed the windows -it was a very positive experience -thank you window king !

I'm happy with the windows themselves. The customer service is terrible. If you don't have to deal…read morewith the humans who work here, you will be happy. One of the windows they sent me was wrong and it took weeks to get a replacement . . they don't offer apologies for their mistakes. They didn't tell me until I arrived at their Bronx location that the final payment is cash only (even though I paid the deposit with a credit card). Their store isn't unlocked and open for business when they advertise that they are "open." It's just not worth it. Find another place.

We would highly recommend Dura-Plex if you are in need of siding, windows, doors or front porch…read more During the planning phase of our project they spent a great deal of time with us explaining the differences between materials and style options. They provided a computerized mock up of our actual house so we could see how it would look upon completion. The owners and/or employees were at our home everyday as scheduled. They were professional and respectful. We could not have asked for better craftsmen on each phase of the project. We are extremely satisfied with Dura-Plex's informative assistance with the initial design, the building materials, and craftmanship. We will be using Dura-Plex again for our future projects and highly recommend them.

I have had several projects done by DuraPlex over the last 30 years. The company (family) are…read morewonderful to deal with. I find them honest and trust worthy, their products are all of great quality and reasonably priced and offer very good warranties. Their customer service is outstanding; show up when promised,listen to and responds to every concern. They will be the first I call for my next home project