Went here twice for a personal issue. (On the weekend so I had nowhere else to go) Ended up having…read moreto go to my DR. Anyway! this urgent care did not listen to my problems. I said to her on the last visit "I'm still having pain am I ok?" And she said yes. I should be fine. I went home, had some pain still two days later and saw my doctor. Had a physical exam and there was an issue that could've ended up with me in the hospital. Go to the Springfield urgent care if you can help it. could have gotten very ill if I had not checked up with my personal doctor.

An absolute waste of time. I have never seen medical professionals care less about patients. I was…read moreshown to my room by a grouchy nurse with an attitude problem. After I listed my symptoms ( which she never looked at me or asked any questions about) First words out of her mouth, condescendingly retorts "well what do you want me to do about that". Then sighs and goes " well I guess I can take your vitals". Does so without talking, and then just walks out. When a nurse practitioner came back next she also says "well what do you want us to do. Unless you have Covid or the flu there isn't anything we can do here." Also with an attitude of like I'm wasting her time. After leaving I went to ER because they refused to do anything but take my temp and blood pressure, and swab for Covid. Once in ER they found I had an ear infection, and was starting to have Bell's palsy. Urgent care never looked in my ears, mouth, eyes, ran any physical test like at least squeeze my fingers test. Nothing just attitude of I was annoying them for being there and they had to actually care for a patient. This place should not be called urgent care. Nothing is urgent to them, they don't care, and unless you have the Flu or Covid they won't even look for anything or try. Should be called Flu Covid and don't do $hit else building instead. Never go there they are just an insurance money grabber and will just send you somewhere else while doing nothing but bill you. I wish everyone that works there a terrible life.

Best care, short wait times, they follow up to be sure you're okay. They are amazing every time and…read moreI've had to go for myself and others over the last few years. I'd highly recommend their services.

I came in with a very bad burn on my leg. Instead of sending me to the burn trauma hospital, they…read moreput silvadine on it and wrap it. Come back in a couple days. I did unwrapped it. Keep it clean and unwrapped. I went to ER. Nurse and Dr. Said it was infected. I needed to go to burn center. Apparently on Monday. They didn't understand why a ambulance was called by urgent care. Never going there again. Plus they want $120.00.

Very easy to get to. Parking lot is large, the facility is clean and well lit. There is a bathroom…read moreavailable while you wait. Check in process went quick. Made an online appointment through their portal and found it to be very helpful moving everything along. The care was top notch. Professional all around with good bed side manners. I was in for antibiotics. They helped me get what I needed an on my way promptly.

Charged $250 for a 3 minute virtual appointment. I wish I was exaggerating, but will not be using…read morethem again.

Thank you so much for the compassion, skills and time yesterday when I was having a bad day!!!…read more The waiting room was super welcoming and calm, I felt like I was well taken care of getting my hand checked out after I slipped on ice and punctured it with some foliage. I would never hesitate to get checked out in the future knowing there is a safe place to go with humans who are equally as inviting. Thank you very much for your kindness! Highly recommend!

I went in with a sore throat, and they told me I didn't have strep throat and I only had a viral…read moreinfection that would go away on its own. I continued to suffer for a few more days (because they told me not to come back for 5 DAYS) before finally deciding to go to a different walk-in. Turns out, I VERY OBVIOUSLY had strep throat. Then, to top it all off, they decided to charge me over $100 for my visit (yes, even with insurance). I am never going back. Absolutely ridiculous.

I received care on November 8, 2025, from Dr. Nasir Ali. I had fallen and broke my wrist. In…read moreaddition, I had hit my head on a cement floor and advised the doctor of same. I specifically asked if I should be concerned about a concussion and Dr. Ali said no, I did not need to worry and did not examine me in any way to determine if I had a concussion. After having concussion symptoms for two weeks after the fall, I went to my primary care doctor and was diagnosed with post-concussion syndrome. The worst part is that I had to undergo surgery on my wrist several days after the fall and had to be put under anesthesia. Because I was not aware of the concussion at the time, I did not let the surgeon know. I am not sure of the long-term effects being under anesthesia with a concussion will have as I am still experiencing significant concussion symptoms which are affecting my daily life. Would not recommend this doctor.

I was unable to see my regular physician as it was after hours. I arrived to find a receptionist…read morewho did not seem to care about anything or anyone, not even a hello. I sat for a half hour while two people were treated when I noticed a TV displaying names-I had a one hour wait as I was a 'walk in.' Two internet scheduled appointments were 15 minutes and half hour ahead of me but not yet present. No one even acknowledged my presence as I waited. After 45 minutes and only seeing the two people prior to me, I left. Illnesses not not allow for scheduling appointments. I received better treatment at the local gas station and CVS pharmacist. That has to be the worst experience I have had. It quantifies the term "Health Care Industry." In summary, if you are sick, go to another Urgent Care facility. Or, if your illness allows, schedule an appointment.

Went in for a strep test on a Saturday at the newer IHA Urgent Care-Brighon since my PCP was closed…read moreover the weekend. I wasn't swabbed correctly resulting in negative test. I was prescribed a steroid for the inflammation which didn't even help. A few days later my son tested positive for strep. I called IHA back around 11am asking for a call from the doctor hoping they would prescribe me antibiotics since I was still feeling terrible. I had to call multiple times and still didn't get a call back from anyone. I was told I just need to wait until they have time to call me back. At this point, I'm very upset this misdiagnosis caused me to spread it to my son and now trying to avoid spreading to everyone else in our household. I NEVER got a call back, only an email the next day after 2pm (over 24 hours from my initial call) that I didn't even see until after 4pm saying that I would need to come back in to be re-evaluated. At this point I had already spoke to my primary doctor and was prescribed the antibiotics that I should have been given at IHA in the first place. Very unprofessional and felt my care didn't matter at all! Will not be back and will not recommend to anyone.

I have taken my son here a few times. Always in and out. Doctors and staff are wonderful and…read morethorough. Recommend getting there right before 5pm since it is first come first serve. Sign in online if able to get in line before you even arrive there.

My husband brought our daughter to this Urgent Care for an ear infection. He informed Dr. Ali that…read moreshe has an allergy to amoxicillin/clav. Dr. Ali prescribed azithromycin and a steroid instead of the medication I am used to seeing previously for ear infections. As a parent, I simply wanted to better understand the reasoning behind the treatment choice and why a different approach was taken. The following morning, I politely called the office and spoke with the front desk to ask if I could speak with Dr. Ali regarding the prescriptions. I was told they would leave him a message since he was busy. Instead of calling me back, Dr. Ali called my husband in a fit of anger, questioning why I would question his decision and if I had questions, why I didn't take her in instead. To my husband's surprise, he then informed him that he was placing a note in the system to refuse future care to my five-year-old daughter and abruptly hung up. I went back a few days later for treatment for myself, as well as referred a friend, thinking the earlier incident was just a misunderstanding. After I checked in and paid my copay, his staff told me I was being refused care. It turns out Dr. Ali didn't just ban my 5 year old, he blacklisted my entire family because I asked a simple question. He wouldn't even come out to explain. It's incredibly frustrating that a doctor would retaliate against a whole family just because a parent asked about a prescription. As a parent, it is my responsibility to advocate for my child and understand what medications are being prescribed and why. Asking a question is not being complicated, it's called being an involved parent. In my opinion, what made this experience especially disturbing was not the medications themselves, but the level of unprofessionalism shown by a doctor afterward. No patient or parent should be made to feel intimidated, dismissed, or punished simply for asking a reasonable question about medical treatment

Great Drs great care. Very caring and I have been going for last 4 years.. good hours and many…read morelocations close c to home in Brighton.

I moved to fowlerville from Durand and I needed a new primary care physician. My old one wouldn't…read morerenew my prescriptions until I saw him. It wasn't pain medications or narcotics it was cholesterol thyroid and depression meds. I saw Dr Fred yesterday afternoon we had a wonderful visit. Dr Fred has a great personality and I'm sure he's going to be a great doctor for me. He had called all of my prescriptions in by the end of that day. The entire office is clean the girls are friendly I am so happy I chose Dr Fred and his office.l

The front desk girl, nurse and doctor was incredibly helpful, nice and professional…read more Thank you