Great place to find inexpensive furniture but the check outs are terrible. Over 18 check outs but only 4 are being used. That of course will makes the waits longer than what it should. read more

Big and Horrible! I'd rather drive from Kendall to Sunrise! Sought after Items always out of stock, not in sync with the Ikea app. This location is heading to bankruptcy if no changes are made. Only tourists may keep shopping here but locals are the ones that own homes in Miami. Some employees are arrogant and dont seem content or grateful of at least having a job. No express returns line after the great third world country Mami citizens complained about the speedy service of customers that were responsible enough to keep receipts. Needles to say, this was my last visit. I will gladly overpay for an item at El Dorado... Be safe. read more

Huge new IKEA store in W. Miami is now open. Tip:. Go early to avoid the crowds. Can't say much more that's already been written about IKEA....except maybe they keep reinventing themselves and always have new and exciting things. Pluses include the restaurant, lighting and the kids section. Minuses are the couches and particleboard furniture. Unless you know what you want and have a game plan, it can literally take you 2-3 hours to get through the store so plan accordingly. read more

As a lifelong customer of IKEA from stores all over the world from Spain to Canada, Miami to the UK and now Miami again, it is with great sadness that I write this review spelling the end to a very long lasting and fruitful relationship. Put quite frankly, this is not the IKEA I've grown to know. I outfitted my entire apartment in an office at Ikea a few weeks ago. By that I mean I sat down with a customer service person who was quite helpful. Her name was Genesis from Honduras. We picked out my entire apartment from bathroom matts to kitchen knives, bed frame to desk and lights- the whole works worth about $5k. Sadly, when delivery was made, many of parts and items didn't show up and as a result the task rabbit guy who I'd hired to put all together was unable to put many of the pieces together so I rushed off in an uber (I don't have a car) 30 mins away to Ikea to arrive at customer service. I brought the receipt to customer service where we were told to take a number. I waited for an hour and a half to be served! (Which I couldn't understand because they seemed to be six or eight customer service representatives and only about 10 people, mostly coupled ahead of me). When we were served I was informed that the reason we didn't receive the items was that they didn't have the items at the time and at this time didn't have them either. I was told they'd arrive in 2-3 days and the staff were very rude including to my surprise, the manager. I guess thats why the department was dysfunctional. While I was there I bought a few more items and took an uber back. About 4 days later my cushion covers for my sofa arrived. And today is about 2 weeks since the last visit and we still haven't received the items from our original order which we were neither informed of at the time nor was it dealt with in a swift manner... Pretty much the worst customer service I've received anywhere in Miami and not the type of service I've come to expect of IKEA globally. read more

By far, this has been my worst ikea experience ever. 6 out of 26 cashiers open on a Saturday night?? This must be some sort of joke from management. Who can I throw my cash to for my merchandise so I can walk out of here? read more

IKEA - Saturday night; 6/26 registers open at 8:40pm - Furniture Stores Near Me - Miami, Florida

LOVE IKEA! Make sure you get the IKEA card so you get the price of any sale item and most importantly free coffee or tea!!! Their cafe area is really good. It's upstairs and you have open windows with a view. The food is good and so are the prices. Upstairs is the showroom. Stroll around and if there is a furniture item you like, take a pic of the tag that tells you the item number, aisle and bin to wear you can pick it up downstairs. When you get downstairs you can pick up a lot of household items. I must add how I love their candles. The furniture you ha e to build is very easy. In the past I've built furniture and I will tell you IKEA furniture is a breeze and I suck and hate building things. But not with IKEA. Prices are great and items are well built. read more

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This IKEA is like any other store, same layout, same items of course; but what makes this one be non efficient which defeats the purpose of IKEA is the little registers they have open (doesn't matter the day of the week or time that you come). Additionally the Exchanges & Returns Center is ridiculous - a wait time that's beyond stupid, defeating the whole so called purpose and mission of IKEA. Take today as an example, Sunday 12:00pm, only 4 registers open to return/exchange merchandise - BEYOND RIDICULOUS! Please get your stuff together, this is stupid!!! read more

HIRE MORE CASHIERS!!!! I've been to many Ikea locations. This is the most odd layout of any of Ikea store. I have been a big fan of Ikea since the original Plymouth Meeting opening. BUT, this store is one hot mess! 1) No one speaks English. 2) Out of stock items constantly 3) The check out area is a disaster. Lines are well over an hour long! Must be 25 registers available with only 3-4 open. 4) Then another 45 minutes to get items at pickup desk, with NO, I mean NO assistance to your car. That is now a great distance away. read more

Save yourself the headache and the plethora of annoyances between the incompetent staff and the crowd of people who are oblivious to their surroundings. The sunrise IKEA is worth the drive. This place is disorganized. The managers don't know protocols either. I wasted two hours having a "manager" find me an item only for a stock boy to tell the manager that item could not be sold. read more

Like many retails stores this one had no employees that could help on the sales floor if you needed it. Many times were disorganized but I believe it was due to the recent holiday. Otherwise the line and staff at the register were friendly which is why I come to Ikea for certain things. read more

Bad in-store service. It was almost impossible to get a sales associate to answer questions. They were way too busy. I ordered assembly service, and the people who did the assembly (outside company) were incompetent. When I called Ikea to complain about it, the customer service people were very unhelpful. I am very dissatisfied with their services in store, and their handling of complaints. read more

The Swedish would be horrified to visit this IKEA. Trash on the floor even on the way up to the entrance. Bathrooms were so disgusting I had to walk out without being able to use the toilet. Every stall was disgusting. Dirty, full of poop, trash everywhere. Where do these people come from? The entire store was packed with loud misbehaved kids grabbing everything and running around. Same in the restaurant, kids running around, strollers blocking the way. Will never again come here on a weekend. read more

No one can beat IKEA. Best prices for more than decent furniture in both senses: fashionable and durable. Great place to eat too, look up the dates in which by spending $100 you can eat free!! Make sure you eat before you shop and you have your IKEA family card ready. If you don't have one, it's free to get one, and you can get it in less than 3 minutes, on a kiosk right next to the restaurant area. Had a recent issue with an order and the return department people were useless but the manager stepped in and made it right. read more

First Weekend. What a Zoo. New, Big and Shiny. At lease it is closer than Fort Lauderdale. read more

Another company that is runned by a bunch of ass clowns. Placed an order back in June and was only able to get the order delivered, instead of just picking-up at the store, which online ordering would not allow me to due, just delivery. Received an email from IKEA that my order was to be delivered on July 7th, that was 3 days ago. Tried to make contact with IKEA's Customer Service number (888-888-4532) and IKEA's USA Corporate Office Customer Service Number 610-834-0180 / 800-434-4532. There was no one answering the phones, just recordings. The USA Corporate Office Customer Service Department informs to leave a message and/or send an email to cr.manager@ikea.com for any issues. It has been 48 Hours and I still have not received an email, phone call nor text regarding the status of my order. I contacted the shit hole delivery service that IKEA uses to deliver their products XPO Logistics, their Customer Service informed, that IKEA has placed my order on hold and nothing has been scheduled for delivery. I tried again to contact someone at IKEA to verify this information, but again was unsuccessful. Since I cannot verify the status of my order and my order according to the email sent by IKEA states, that my order was to be delivered on 07 July 2020, I decided to cancel my order. I went to cancel my order and was emailed by IKEA, that IKEA could not cancel my order at this time. I went through another link and was able to submit the order to cancel my order from IKEA, but still have not received any confirmation at present. I contacted my Credit Card Company and filed a dispute due to the fact that IKEA had Purposely Falsified my Order and Delivery Status and the only avenue available to me to refund my money from IKEA was to file a dispute that IKEA has not fulfilled the order nor delivered the order per their email. I hope this is one of the major companies in the USA that folds because, this company has no regard nor respect for the customers that buy their products, especially during the current situation. read more

WORST service I have ever had in any store. To start with, their pay online pick up in store feature doesnt work, I've been trying for the past 3 weeks and when i asked the manager he just said "I think its not working". Like... what the hell, then do something. I walked around 2 floors before finally finding an employee to ask for help. He directed me to the customer service balcony, where there was no one working at, so i waited for around 15 minutes for someone to show up. I went to checkout and there were only 2 cashiers opened, huge lines and people with multiple carts full to the top. So, i finished off this horrible experience waiting at least 20 minutes in line to pay for ONE item, because the "5 or less items" lanes were all closed. Very passive aggressive manager that doesnt know how to properly service customers, handle complaints and, apparently, his own employees. read more

Parents/caregivers: not a good place to shop with children, in my experience. Went on a weekday early afternoon, play area was closed. My plan was not to leave my child there while I shopped, but I was hoping that I could let her play for 30 mins or so before having her sit in cart for a while, while I walked the show room. Great amenity... and yet, unavailable. No-go. The food distribution in this place, for someone with kids, is terrible. Hotdogs are downstairs along with ice cream, while healthy food items and the one item they are known for (meatballs) are upstairs. I had to walk pushing a stroller while holding tray of food for blocks (elevator ride and all) in order to get my food/child's food. Once I was downstairs (where hot dogs are sold) there were only two reg size tables and the rest were high top seating (doesn't work for children). Staff was helpful and I like the store overall, but the food layout and play area being closed will keep me from returning with my kid. read more

As an atheist, I consider IKEA to be my church. Blessed be thy stylish yet affordable furnishings.

So the website for ordering furniture I to pick up at store is easy, however, there was an error after my order went in. There is NO direct number to the store. The customer service phone number I was on hold for over 1 hour. The email responds 48 to 72 hours late. All I needed to do was change pick up dates. This was the worse customer service expierence I ever received from them. If you don't go to the store I don't recommend the website. read more

Love ikea, you can spend an entire day there and still have so much to do, from eating to shopping from having the kiddies enjoy the kid area it's an over all great day when we go to ikea. You can always find something you need even if you think you don't need it. read more

The story is long, but eventually IKEA sorted out the mess with this couch and the delivery. I did not receive the original discounted couch that I purchased, but it was replaced for additional money, plus they threw in the assembly after some negotiation. I appreciate that the manager on duty the day I went into the store was patient and willing to work with me. The process though, took over an hour to complete. It appears that if you ever have a problem with an IKEA item, that going through their phone system is a complete waste of time and going back to the store in person is the only recourse. However, in my case, this meant more time stolen from my work day and 36 miles round trip in Miami traffic... read more

Horrible experience. Ordered 1 item online for "Click and Pick". Had to wait 1 1/2 hours for my order to come out after I arrived at the store to pick it up. read more

In dire need of more staff. The place is a pig sty--merchandise thrown all over the place, shelf front facings incorrect, broken stock on the floor, empty shelves, stock availability does not match web site. And this was a Sunday morning at 10.01 am. Noone tidies & restocks after closing, something even Wal-Mart can manage. People are kind IF you can find them. My own view is, this store serves a Spanish-speaking segment. Managers get really lax, thinking oh well, they all came off the boat, who cares? Shows zero respect. Has any of them ever read & responded to a Yelp post? Enough said. read more

Careful with the white neck stealers. If it were for me I would gave them the less negative point EVER... it's ridiculous how no one assist you, we left the credit card back at the restaurant and the guy who we made the purchase didn't return it, we went to kindly ask them about the credit card and he make like he was looking(when he already knew he had it) we cancel the credit card, this credit card was from another country leaving us more than 60 days without any money. we were more than two hours and he didn't report it. His intention was to stole the credit card. read more

I hate leaving bad reviews. I am a LOVER of IKEA ever since living in England for a year. I often visit Europe, and never miss a chance to go to IKEA for the amazing Swedish meatballs and fresh jam. Today was the first time I went to an "American IKEA" The decor was familiar enough, the products were the same, but the service was TERRIBLE. When I went upstairs, I asked one of the employees If I could order in store and come and pick it up in an hour. She said "No, we don't do that. The things aren't heavy so you can get them". She wasn't friendly at all but she was nice enough to write the item locations on the piece of paper I had. When I asked another British girl with blond hair called Laura ( I think that was her name) to help me she was so nice!! She went out of her way to show me where the kids section was, even though she didn't work in that department, and made sure I had everything I needed from that section. She asked another employee if she worked in the section and she swiftly responded "No. And I don't know where anything is here" before prancing off. I went to the workspaces section to get some more things and I asked two girls for help. The two girls who helped me were the first two girls I spoke Scot above. The one who wrote the locations on the paper and the other one who pranced off like a panda in heat. They quickly glanced at me and pointed in the direction of where I could get it, then continued chatting away. I had to ask them two more times for help and they didn't even bother to help walk me a few feet to where it was, since I didn't understand their hand gesture. They were so rude and dismissive. They acted as if they weren't getting paid to do the job. There was another friendly black guy in the lighting section who helped me but I didn't catch his name he sounded like he had an island accent. The straw that broke my back was how I was treated when I went to the warhorse. There were two male employees slouched by the help desk chatting away. I asked one of them for help and he looked at me like I was bothering him. I said "I need help with this item" and pointed to an item on the paper. He didn't even motion to look at the item. He said "what item?" I read it out for him and said "the micke drawer unit drop file storage" he said "it's over their" and pointed to it!!!! It's 40kgs for both of them!! Extremely heavy!!! He didn't even offer to help me lift it. As I bent down to lift it myself, he continued to chat away. An amazing employee names Jesse or Jessie, a guy with dark hair, ran over to help and said "let me help you with that, it's extremely heavy". He helped me lift it and put it in my cart while the other employee continued to chat away. Your management team needs to teach your employer simple courtesy skills and how to interact with customers. I really hope this IKEA takes a page out of the European employees manual. I just checked out. I will be leaving without buying my sausages because I'm extremely upset. Store it's A Employee satisfaction. D read more

OK IKEA, I normally love you except the day I went to see you very excitedly, your Miami/Doral location disappointed me BIG time! First off, this IKEA has the same set up as the others-the showroom and downstairs where you pick up your merch. I dragged my son, brother, mom and sis to check out the new IKEA in our neighborhood. And everything was going fine until I get to the registers. The lines were horrific and there's hardly any space between registers. The biggest 2 problems I had were 1) I bought a heavy wooden loft bed for my son, who was very excited after all the walking we did there! After waiting in that loooooong line, we find out that his bed comes in 3 different boxes and I had only picked one of them. So, the cashier tells me to go back and make myself go through all those people in line to go back and get the other 2 boxes!!! I couldn't believe they couldn't just call one of their workers and bring me the other 2 boxes after I paid for them. But feeling I had to just get out of there as my shopping patience was running low, I went back and very hesitantly picked up the other 2 boxes which were very long and very heavy! I had to them push my way back through everyone in line who were rightfully so, giving me looks like "why is she skipping us"! Problem #2) after my whole ordeal of going through all those semi-angry customers waiting in line, I tell the cashier that I would like to have the bed assembled. She then tells me to go to the customer service area, never advised me that I had to have the bed delivered for an extra charge plus the assembly fee of $79!!! The delivery charge was like $59 or so. That adds an extra $140 to the total price!?! When I first looked at the bed in the showroom, I asked 2 different workers if I could have it assembled, none of them either, advised of the delivery charge! Not only that, but the bed has to be delivered in order for it to be assembled!!! In other words, you can't just take it home yourself and just have them come over to assemble it!!! That is the stupidest system IKEA and it makes me so mad that I want to return the $300 bed I have in boxes sitting in my living room. What an unpleasant experience IKEA! I did like their meatballs and salmon and drinks but this whole delivery system needs to work better for the consumer. Having us pay for assembly totally agreed but to also charge for delivery and make it so that the item must be delivered...totally not cool! read more

Very bad service. Is Friday 8.30 pm and the is only 3 cash register open and the lines are endless. What a way to spend Friday night

Like all Ikeas, this one is enormous and full of awesome furniture and "tiny house" type displays. I always love walking around here, even if I'm not buying anything. read more

IKEA - a typical and picturesque display - Furniture Stores Near Me - Miami, Florida

Best Swedish meatballs in Miami. Moist. I also love the Swedish shopping cart. Much better quality than American shopping cart. Today was a good day. read more

First time to IKEA in over a decade. While I remember the idea of walking through displayed showrooms I was glad I had my boyfriend (an ikea expert) to show me around. The simplicity of the store is pretty amazing. It really allows you to kinda just do it yourself, but there were still plenty of employees around when we needed one. I was surprised by some of the products I saw and now I'm eager to return specifically for future kitchen supplies. Not gonna lie I was pretty hungry so my boyfriend suggested I go get some food as he waited in the checkout line. Initially I thought I would get the food and be back quick... but he actually ended up paying for his items before I even ordered so we just left. A little disappointing because they had some interesting food options such as an elderflower juice box I was interested in trying. They've certainly made home shopping fun and I can see how this can easily turn into a half day haul. read more

We usually love to shop at IKEA, but their return system is PATHETIC !!! We had 65 people making returns ahead of us, and only one employee working in the return area !!! IKEA should change their return system. Be sure what your buying ... read more

Been here twice and every time I come to this location the employees are the worst, no help, and the worst attitude.. my aunt tried to go up to an employee and ask for help, and the employee right away shuts her down and responded with "I don't speak Spanish," while ignoring her right after.. Let me clarify my aunt spoke to her in English not SPANISH.. after I heard that I went up to her to simply tell her that wasn't right and that was extremely rude and bad customer service behavior.. even after everything I stood in line to ask the other person on for help while I'm next in line she is telling her coworkers in an argumentative tone, when there is a time a place.. I had to say out loud in front of everyone "it's not that much of a bigger deal than you're making it miss." So insane to me how the employees in this ikea lack customer service hospitality... one thing for sure if you ever want to have a bad day come to this ikea. kudos to her coworker for being a normal person and not a rude weirdo read more

If your going to buy something, make sure you are 100% about your purchase. Returns are horrible. Been waiting for over an hour an a half on a Thursday.... read more

This place sells nice products but try to get parts or customer service. Impossible

Horrible wait times to return merchandise. Only 2 people working and over 20 customers waiting. Poor management that doesn't assign more personnel to handle returns and exchanges. read more

Visited the IKEA store in Doral for the first time today to buy a storage table for the dining room. They had the item I was looking for in stock. I liked the layout of the store in general and all the different products they have. What they really need to desperately improve on is the buying process. After we got the item number for the table we were looking for, we had to wait in line at Aisle 18 to get an order for the item. Then we had to wait in a long line for a cashier at the front of the store to pay for it. Then we had to take our receipt to a pickup area and wait again. The wait time to pick up the item was listed as 30 minutes but it took about 50 minutes. Then to leave we had to wait in line at the big elevators to go down to the parking level again. I felt sorry for the people who were there to make a return, because it was nearly a 2 hour wait for returns. They should have roving salespeople with i-pads than can both place the order for you and take your payment if you're paying with card. And it would also be helpful if the pickup location was on the parking level so you don't need to wait for an elevator to go down with your big shopping cart. read more

Horrible experience on Sunday, September 6Just that I went with a group of friends and the lady was giving directions in Spanish I do not speak Spanish none of us do I don't recommend to go to the one in Doral Miami was horrible I don't know where management is employees do what they want l haven't been there in eight months and I'm just gonna go somewhere else and she continue speaking Spanish .management horrible place in Miami read more

Horrible. You have to walk the full maze. OK numerous items labeled out of stock but we found two we wanted. When we get to the end where the aisles and bins are, both are sold out. Over an hour wasted and we had a planter die $1.99. Forget it, we left. Never again. No merchandise. It seems they are going out of business. read more

WORST STORE EVER, They never have anything in stock, and the website is worse. They say they have it in stock but they never do. Don't recommend it at all read more

We am so disappointed with how our order was managed [ORDER #394080288]. We ordered furniture for our new office online September 3rd. We had to reschedule the delivery, because the building our business was moving into was not ready. Right before the delivery was going to be made, I get an email that 2 items were out of stock and and they refunded us for them. Then you guys automatically change the moving date from October 12th to October 28th without even telling us. Then a couple days ago, we had to reschedule the delivery date again because the office was not ready, and I called IKEA to rescheduled the move to December 2nd. The representative over the phone said I could reschedule anytime I needed, as long as the third party company that was delivering the items had not already picked it up for delivery and advised me not to cancel the order because IKEA USA was having so much trouble with importing products from Europe and products are estimated 6 months to 1 year to be restocked. So I then get the email with the rescheduled date for December 2nd and I think everything is ok........ then the next morning I get an email that it has been rescheduled to November 2nd (next week) and 7 of the products I ordered are out of stock (basically half my order). I called several times, on the phone for over an hour and spoke to 4 different people who say that they cannot get access to reschedule the delivery back to December 2nd because the system would not let them schedule past the first week of November 2021. The line disconnects and I have to do the process all over again. The same response from IKEA and then I found out from the IKEA representative that when you place an order, IKEA does not put aside the products that you ordered until the third party delivery service comes to pick up the order!! SERIOUSLY!! HOW BACKWARDS AND INEFFECTIVE IS THAT! Knowing you have stock issues all over the country and online ordering is at an all time high, wouldn't you think to change that? And why would you not set the items aside for orders already made and PAID FOR!!!!!! SUPER UNPROFESSIONAL. read more