IKEA is an international retailer of furniture and home goods. For about 12 years, I have occasionally shopped at this particular IKEA in Robinson Township. I usually shop in person, but for large items that do not fit in my vehicle, I shop online for local delivery. The employees have served us promptly and politely. The furniture is built to be reasonably priced, so it is not a high quality. For example, many years ago I bought a couch, and it lasted only months before foam fell out! As a result, I will never again buy a coach here, or any other important furniture such as beds, mattresses, kitchen cabinets, and appliances. Instead, the furniture that I usually buy from IKEA is bookcases and desks. I own several IKEA bookcases. I do not like that the bookcases with doors tip over, but I do like the quality of the bookcases without doors. I like the metal bookcases over the engineered-wood bookcases because they are water-resistant. Sometimes I buy some small home goods such as bath mats, which are a very good quality and have a low price. IKEA also sells other home goods such as kitchenware, light fixtures, storage containers, artificial plants, and pet toys. This IKEA also contains a restaurant. I recently ate lunch there, and I rate the foods as 4 stars. read more

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I like ikea. I like the warehouse style store, the maze of showrooms, the friendly smiling workers, the Swedish meatballs and the free coffee in the cafe. I have bought lots of furniture and my marriage is still strong after assembling them together. Many furniture pieces have lasted over ten years and I am thinking about redoing my kitchen. Stay tuned. read more

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Visits to IKEA tend to be more like long walks through a corn maze, but this recent visit felt a little more spacious and enjoyable than previous visits. With all of the products they have to offer, it can sometimes feel claustrophobic trying to navigate between aisles and rows. The Robinson location had pleasantly wide lanes that allowed for more comfortable browsing. All of the displays were thoughtfully curated and really 'sold' a lot of the products for me. I thought there was decent variety across different rooms of the house as well as outdoor furniture and accessories. The prices for some things seem fair, but others seem a little high. They have a pre-owned, returned, or potentially display model section by checkout and the prices honestly didn't impress us. I saw several employees throughout our visit who all looked friendly and available, but none approached us for help or to simply greet us. The cafe had a wide selection of meals, snacks, and drinks available for affordable prices. Everything looked fresh and somewhat healthy. read more

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The displays in the store have recently been updated and it looks good. There are some great values at good prices depending on what you're looking for. They have a large selection of housewares and furniture. The employees are friendly and welcoming. read more

IKEA - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

I recently revisited this IKEA location. I was surprised to see the low reviews on Yelp. Each time I visit, I always enjoy myself. The store is large and spacious and there are many arrows to help you figure out the flow of the store. Multiple employees asked if we needed any assistance during our visit. They have added more self check out lines since the last time I was there. But they had staff members nearby who were able to assist if needed read more

IKEA - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

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We do not have an IKEA nearby so this was a special treat to come and explore. The store is rather maze like and at times I was overwhelmed by the selection available. There was just so much to see! We ended up with a large bag full of products to purchase and shockingly the prices were quite low and affordable. The staff working were helpful when we had any question. It was a casual and welcoming vibe. I would also like to highlight the cafeteria experience. We had to try the famous Swedish meatballs plate. the food was delicious and I liked being able to pick two sides. I thought they designated the sides for you but we had options. A great way to spend a few hours. I wish we had an IKEA in the Rochester area. read more

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It's been awhile since I visited IKEA in Robinson and was not disappointed...so very busy @ 3:30...bought a few items and not to forget Swedish Meatballs.... read more

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I love IKEA! My family made a trip recently for some post-holiday reorganization. I really enjoy walking through all of the showrooms. The staff is always super friendly and helpful. The restaurant is almost a must-stop. I have to get the Swedish meatballs every time! We even bought the frozen meatballs to take home and make ourselves. They have high chairs and even a bottle warmer for your little one! It can be hectic, especially being in Robinson, so be prepared! read more

Reasonable service Reasonable selection. Big portion of store is being re-done. Best yo come back in May 2026 read more

IKEA - portable induction cooker - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

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It's just simply cheap and amazing, and everyone works there are so kind, I love the vibe. Don't forget to check their clearance section, I got some really good deal there read more

IKEA - Tv set - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

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IKEA stores in other places - 1 of 2 "A REGULAR IKEA" This IKEA must be old(er). It doesn't look like the newer ones, either inside the store or inside the restaurant, which is really the only part of an IKEA I visit. But it's an okay place. If a secondary metro area has an IKEA, there will only be one. That's the situation in the Pittsburgh area. That said, it's always interesting to try to figure out why they put their store where they did. This IKEA is located to the south and west of the city. It is close to the airport and on the freeway spur (with too few lanes) that is nearby. That said, IKEA Pittsburgh is more reachable from the newer suburbs and business parks on the west side and sedate neighborhoods on the south shore side of the tunnels. This means that it's not an easy trek from downtown, CMU, Pitt, and the established and gentrified neighborhoods nearby. Perhaps it's an excursion for these folks! But, north shore dwellers can take that dogleg of I-79 that, instead of going downtown, has them cross the river to the west of it and puts them closer to the airport ... and IKEA. The food here was fairly good and standard fare. The service was fine. The restaurant is upstairs and what really stands out here is that the restaurant has an outdoor terrace. It's funky in that it is separated from adjacent parts of the roof by something that resembles a white picket fence. I have eaten both inside and on the terrace. Obviously, you couldn't eat outside during inclement weather, but it's not even that nice when it's hazy and humid outside. The store has the standard IKEA merchandise. I appreciate it when, after visiting their restaurant, I can exit the store quickly instead of being put through the IKEA labyrinth, which is obviously part of their business model. That's how it is here, which, to me, is a good thing! There are some of us who stop at IKEA for a quick, inexpensive meal and to regroup while doing so. If you are truly an IKEA patron in the "holistic" sense of the word, then you will probably like this store and, if you're from this area, then this is your only IKEA and it may be your 4 star experience. If you drop into an IKEA for a quick bite or a meal, and you've seen their stores in other cities, it might be closer to a 3 star event. read more

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As someone from Buffalo with no direct access to an IKEA, the premise of visiting the legendary Swedish store has always been exciting to me. I finally got to venture into this IKEA a few weeks ago, and boy, was it a great experience. As I anticipated, the shopping experience here is confusing at first. The store is divided into different sections, and there are different shopping carts depending on what you're there for. Our intention was to find a dining table and chairs and while we were able to do that, our first and second choices were out of stock so we had to settle on something that was just a-ok in our minds. We've since built the chairs, which were easy, but haven't had a chance to make the table yet. I'm assuming it'll be a relatively painless experience. As for everything else -- we were able to get our hands on a lot of neat stuff for our new apartment. Anything you might need, they'll likely have, and it all comes in at a decent price. The food court was closed when we visited, but their famous Swedish meatballs looked delicious based on the menu. Guess I'll have to make another trip! read more

IKEA - Menu - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

We impulsively went to IKEA on Saturday to look for a tv stand after getting fed up with how our tv looked on top of the mantle. I was tired of seeing all our wires hanging down and knew I didn't have plans for the afternoon. Off to IKEA we went! The couple times we visited during 2021 they were out of many items once you got down to the warehouse section. I was always frustrated because I would browse through the showrooms taking photos of all my favorite pieces. Once I got down to the warehouse and found the aisles and bins, they were all sold out, or not even in stock. I was hoping this time would be different, but sadly it was not. I'm not sure if it is still because of supply chain issues, being short staffed, or just that everyone is doing home projects right now. Regardless, we enjoyed looking through the showrooms and getting new ideas. It was totally jam packed on Saturday though! I must have always gone on weeknights before. The real reason I am writing this review is because we ate in the IKEA cafeteria for the first time since I was a kid. We planned on grabbing something on the way, but Robinson was such a zoo we just wanted to get in IKEA. Once we saw the lines for the checkout snaking all the way through the warehouse, we thought we better eat since we were getting hangry. The IKEA cafeteria is so funny to me. They have meals like smoked salmon, Swedish meatballs, veggie balls, chicken fingers, and more. Everything is SO affordable and is served hot. We got in line and each ordered a meal - I tried the veggie balls that came with rice pilaf and veggies (literally $4) and my boyfriend got the Swedish meatballs with mashed potatoes. It was so cheap and hit the spot. I wouldn't go there specifically for the food, but it was nice to have a full hot lunch randomly while we were there. They also had chocolate cake and almond cake that most people in line picked up. We were totally counting on getting a hot cinnamon roll at the checkout, but the cafe was closed! I was so sad! I even looked through the food section while my boyfriend waited in line for the checkout to see if they had packs of cinnamon rolls to go. They didn't have them anymore! What a bummer. We did find a great tv stand that was only $100, and I got a new desk chair too! I hope IKEA has more items in stock soon, but either way we will likely visit a few more times this year. read more

IKEA - Ikea cafeteria - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

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I'm after years, I've finally realized I can skip the entire store by walking though the exit! IKEA is the only place I've been able to find lucky bamboo, it's $3.50 per shoot for the curved plant, and $2.50 for straight.. if anyone knows of another location to find bamboo, I would love to know about it! read more

I have been here several times throughout the years while traveling but I totally forgot how lame and small this IKEA is. I came here for the veggie balls and candles, but I left annoyed by the employees and their piss poor attitudes and zero personalities. Hey IKEA! Three simple words; Retrain, Retrain, Retrain read more

IKEA - Veggie Balls!!! - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

IKEA offers a fun and convenient shopping experience. The Swedish restaurant is delicious, and offers some great vegetarian options (I really appreciated that the employee serving me said which ones contained animal products, not just meat). The food and prices are great! As for the products, I am always happy with the quality and price. Instead of buying a lower quality alternative from Amazon and paying almost twice as much, I stopped for a simple, well-done option at IKEA. My only problem with IKEA is that it is almost impossible to leave only with the items you were planning to buy. Looking forward to shopping here again! read more

IKEA - Plant balls meal (vegetarian but not vegan!) - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

I happened to be and town and decided to go on Sunday. Luckily it happened that Sunday morning worked best for me so I got there almost as they opened and this made the trip SO much less torturous. Very few customers (but so there were also very few workers) were inside. I wanted help with a tv stand but could not find anyone to help me so that's why I gave four stars. They are also out of a lot of stuff just fyi, I understand that this is the normal currently, this didn't bother me that much. As Always with IKEA only one register was open but they now have self check out which is fine I guess. But you have to have a card to use,FYI! Anyways wasn't a bad trip. They have cute stuff as everyone knows. read more

IKEA - IKEA! - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

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Purchased a Mittzon desk from IKEA. Directions only included photographs, cartoonish, no written directions. The most frustrating experience ever. Unless you are willing to pay for the desk (not inexpensive) to be put together by a 3rd party, I strongly suggest you look at other products. read more

I was here recently to pick up some put-it-together-yourself items. I ordered online for pickup. The app isn't the best, has a few bugs, but I was able to get through eventually and place my order. From there it was all smooth sailing. There are designated parking spaces for pick up. Or as they call it: Click & Collect. I parked, and clicked the "Check-in" link in the order-is-ready e-mail. Within a couple moments, a person comes out of the building pulling a cart with my stuff on it. She even helped me get it into the back of my suv. I was on my way within 5 minutes of arriving! Great experience! read more

IKEA - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

Ehhhh..it's ok but I just don't get the hype about them. Maybe I'm missing something but the store was like walking in a giant maze type circle and I just wasn't all that impressed with the stuff they were selling. It was clean and the staff was friendly but I made a small purchase which was a good deal btw..but not a place I would be a regular at. read more

IKEA STATES TO BE HAPPY w your purchase. They should have a large sign that says plants are not returnable. I have a green thumb and my success with plants so I brought this one back and was going to buy two more but they would not return the one that did not survive even under plant bulbs 2* on this merchandise. read more

IKEA - Plant - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

This place is really great and actually a bit awesome. There Swedish meatballs, mmmmmm... yummy, and they also give out free pencils! Free pencils! And another thing is the furniture isn't really that bad and is comfortable to land down on.... sometimes. The toys there aren't that bad as well and you can at least play with them which is a good part about the toys. The one thing I recommend to get well actually two things to get the shark plushie and some random Lego set there. The prices in my opinion aren't that bad they are mid prices and yeah. Coming back here every time means you could possibly find something new or maybe old it doesn't matter! As long as you have fun, IKEA will be at least one of the greatest places ever. read more

I can't IKEA on Earth Day weekend and I will have to say that they were fantastic with the event that we're going on at the store. There was a ton of stuff for little kids to do as well as adults and they were giving out freebies. My favorite part of Ikea is the fact that my nephew whenever he comes to visit loves to go to the ball pit and the kids zone which is free for parents. What's better than dropping your kid off to go play in a supervised environment while you go shop around the store and get your free Ikea cup of coffee from the cafe. I was really happy with the flower bombs that we made during their kids craft event. They were so unique and beautiful and my nephew's loved playing with their hands and then planting the seeds later. I love when companies take a proactive approach and include kids in activities. And then after everyone was done we went to the cafe and got the $2 to hot dogs and a drink combo. Really this was the cheapest lunch I've ever purchased when they've come to visit. I'm not saying I'm a cheap aunt but I'm saying that if this is what my nephew's want and it cost that little why not try it out with your kids. Going out to Ikea on the weekend might not be everyone's cup of tea but sometimes for events like this it's totally worth it. Look to see what they're doing in the upcoming holidays and see what happens you might stumble along a fun event and get some flower bombs in the process. read more

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I love Ikea. It's a fun store even when you aren't going for anything in particular. You never know what you are going to find. I went with my Mom to look for some inspiration for redoing her kitchen. Upon arrival my Mom tried to sign up for an IKEA Family card at the kiosk. Several people were lined up and the machines were not working properly. There was an IKEA employee standing right there. She did not offer to help. She didn't acknowledge the problem at all even though people were complaining. Even if she couldn't help I felt she could have apologized or gotten someone to help. We gave up, as did a few other people. The actual shopping part was enjoyable. We got some great ideas for her kitchen. I liked that they had an area with the different cabinets set up that you could hold different countertop options up to in order to decide what you liked best. Even though that was our main reason for going we wound up both picking up some small items throughout the store. My other complaint was the bathrooms. I used two different bathrooms and neither one of them was very clean. They definitely need to pay a little more attention to them. I know I will return to IKEA and hope to have a good shopping trip. read more

The store itself is always clean and tidy. Showroom was nice but it was getting quite crowded in some areas (office chairs/desks area, bed frames area, and potted plants area at the very end) which was a bit concerning to me. There are lots and lots of hand sanitizer stations available throughout the building, as well as lots of floor markers and signs declaring guests to stand 6ft apart at all times. We were going to grab some takeout but the restaurant was open to our surprise. Everyone was masked and there was a host who led us to our table, explained the new procedures, and was around for any questions. I got the veggie balls meal, and I honestly prefer it over the beef meatballs! Tons of flavor, soft and just the right texture. The mashed potatoes tasted very fresh and the gravy was good, though the steamed broccoli was slightly overcooked and a bit cold. My friend enjoyed his Swedish meatballs and even wanted to get a few more (he didn't). I also visited the frozen food area near the checkout and bought some of the veggie balls and a couple other things on my way out. There was a girl there stocking inventory, but the register there was not open so I had to go back to the self checkout area; which was a bit frustrating since you're walking against the floor arrows and breaking up their Covid procedures lol. The self-checkout attendant didn't seem too happy that I was backtracking, but I wasn't sure how else to do it. We thought there would be a EV charger here, as many locations do, but there wasn't. There were signs for pretty much anything else - expectant moms, families, etc., but no charger. Ah, well. Maybe in the future they'll consider it. read more

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I love walking around IKEA, even when I am not looking for anything in particular. I always find something, and never leave empty handed! This trip was for IKEA Baby - needed to find a baby gift for a shower or to just look for my granddaughter. They have a great kids section! I could stay all day just looking around the baby section. I always have the catalog handy and enjoy looking through it as well. I once thought of having a IKEA home, I have a lot from the store, but never worked out. It's a great rainy day walk around. It's a great store to find those little or big things you are need for your home. Every visit I find something fun and different !! read more

We have gotten 2 shelving units, a coffee table, 2 dining chairs, dish towels, kitchen utensils, custard cups, and a couple plants and all together maybe have spent 300$, maybe less (we also build the things ourself). We love Ikea! We really like the restaurant they have in the store. read more

IKEA - Came for the shelves, stayed for the food! - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

We drove out on a weekday afternoon to purchase a specific product. The parking lot looked really full but once inside, it didn't seem too crowded. There were many out of state plates. Since I knew the piece I was looking for, we made our way to that "Showroom." There were some people there browsing but with patience we were able to see what we needed and stay 6' away. After looking at the item in real life and making some decisions, we headed to the "Marketplace" to collect our item. Fortunately for us, the item was on the first shelves in the warehouse. We were able to load a cart quickly and head to the checkout. The line for the cashier was long so we opted for the self checkout. Pretty standard here. You scan your IKEA card code (I have the app), scan items, and then pay. There was a friendly IKEA employee there to help if needed. We rolled the cart out and I waited with it while my hubs drove the car over to the loading area. Boxes fit nice in our Honda CR-V with the back seats put down. When we unpacked the box at home, I was pleasantly surprised to find there wasn't much trash in the packaging. There is some cardboard, some paper lining and only a small plastic bag that the screws and pegs come in. I put the unit together easily using the instructions manual. There wasn't anything complicated about assembly and soon I had it together and ready for placement. I am pleased overall with the IKEA experience. From researching via the app to purchasing in store and after an easy assembly it's not difficult to understand everyone's obsession with IKEA. I will be back! read more

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The Yelp-provided text "Meh. I've experienced better." is right on the money. Ikea isn't the store we remember from our childhoods. #1 They still have the ball pits, but those have been shown to be petri dishes for all kinds of nasty pathogens. Times were simpler in the 1980s. #2 The "restaurant" that serves those wonderful Swedish meatballs with lingonberry sauce. I'm not sure why the hype for cafeteria food. Prices are appropriately small for the portions (more room for sides/dessert?). When I mentioned they were out of forks, the cashier went back to get us plastic forks. How does that square with their no-landfill mission? #3 The merchandise. Dear Husband and I went to get drawers for one of those cubicle shelving units that we had bought several years ago. I've long admired the solid construction. Well, no more. Whereas the last set of drawers came with a sturdy frame to insert into the cubby, this set has to be mounted onto what is essentially thin, glorified posterboard. We only noticed this after we got it home and out of the packaging, despite having spent considerable time in the display room. I wonder if they have the old model there? I certainly wouldn't purchase another set of drawers, knowing how much the quality has declined. read more

I try to save Ikea trips for special occasions since it just isn't right down the road for me. Each time I've come here, it's either been with a friend or to pick up some small items I can't find or don't want from elsewhere. My most recent trip was to return what I thought was a queen-size mattress protector and was really a queen-size pillow protector. And then to pick up some light bulbs for 3 lamps that I previously bought but missed the fine print where it said: light bulbs not included. And of course, they were all speciality light bulbs for pretty regular lamps but whatever. I strategically went early in the morning to avoid the Saturday holiday rush. And still waited approximately 10 minutes with only three people ahead of me. My idea wasn't as magical and innovative as I thought. Every transaction before me took at least 4-5 minutes with challenges however mine took less than a minute so there's that. I then proceeded to grab those light bulbs so I could be on my merry way. Overall, not a bad Ikea but then again, I've never been to another. So actually it's pretty great, people. read more

I shop for almost all my modern furniture at ikea..there are so many items to choose from and I love that I can assemble it myself which saves on installation cost. Plus when you get a friend or relative to help it can make for a fun time knowing that you put together your own furniture. I was recently shopping for kitchen cabinets because ill be living with my soon to be husband and his kitchen is very outdated. I mean 1960's old. I wanted to go with a place that wouldn't over charge me on wooden cabinets and even though these cabinets aren't real wood, they look amazing and are so easy to clean. My favorite thing about ikea is the layout. They have rooms setup to give you a view of what your furniture would look like if It were styled. It's way better than just walking into a furniture store that has couches and beds just lying around. I can pick the kind of counter top that best goes with the cabinets I also like to see how each cabinet functions. The door dampeners are my favorite accessory to keep the cupboards from slamming. They have a great selection of cheap and useful nicknacks for the kitchen and bathroom, I always end up finding something I could really use...wine openers, timers, oven mitts, storage containers. There are so many choices. Although they may not have a lot of style as far as curves and dips, I love the straight forward clean edge look that's precise and almost perfect...if only there was one closer to home I would go all the time. But ikea is like Ihop to me..if your going to go..make a trip of it...:) read more

IKEA's food I would say is like an elevated version of Sam's Club or Costco. There is not as much variety however, all the food tastes better quality wise. The food was beautifully presented just like all the furniture in store. The meatballs are delicious and oh so cheap! For $1.25 I was able to get 4 meatballs and a delicious gravy on top. The combo meal doubles the amount of meatballs in addition to a side and some vegetables. Everything tasted great unlike most food courts I am accustomed to. There is a limited variety of items to choose from however, I might be saying that because I came here later in the day. I will be updating this review once I visit again. read more

IKEA - Cheesecake and combo meal - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

Just came through the express check out. (12/07/2022 ) 4:42 pm. Want to tell date and time so if management cares they can look into the asshole that was working the express lane to busy talking to the girls to care about the customers. After getting his attention was told I needed to enter name and email address to show that someone talked to me about (safety) products tipping over fastening to the walls. I told him but, nobody talked to me about it. He said it does not matter if you want to shop here then enter the information or shop somewhere else. Great service. glad I have spent over $3000 at the store in the last 3 months to be treated like SHIT from a employee when there are so many super nice employees that do work at the store. Then before I could pay he was off again talking. I asked sir how to can I enter my family member number? He said do you have it with you? I said no I don't but can I look it up. He said if you don't have it with then you then don't have it to enter do you..?? read more

I freaking love Ikea. It's super far from where I live which is probably a good thing because I would spend all my money here. I buy all my furniture from here and nearly all my home accessories. You walk in and theres a winding showroom. It has rooms filled with products as if it was really someone's living room or kitchen, and then it shows you all the sofas etc they have to offer all bunched together. Hmm.. this is hard to describe! When you finish walking through the upstairs portion, they have a cafe. I highly recommend this cafe for a snack!! The veggie balls are awesome and so are they seasonal veggies and mac n cheese! Try not to get too full because the bottom floor are the textiles, lamps, and accessories. Not only is the stuff fun and reliable, it is CHEAP my friends!!! It spoils me to come here and I jump at an opportunity to come back. read more

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There is a reason IKEA has a 365 day return period. That's about how long you will have to stand in line to actually return something. There were 6 of us in line and it took almost an hour.. with two people working!! There new system of checking in is a joke. read more

what a disastrous furniture pickup system. buy it at one store, drive to the warehouse to get it, 65 people in the queue, two people bringing orders to the vehicles. Nearly 3 hours to get one item brought out for the lady in the spot next to me read more

service: awsome selection: awesome value: good it was the best shopping experience ive ever had read more

My first time ever at an IKEA. Place got bigger as we walked around the store. They have everything. Bought a bed with mattress, dinning room table and chairs, bedding, chair pads, kitchen utensils, and ton o other shiet for around 1700 bucks. Deal mc deal. Now the husband needs to build everything when we get home. Beer and pizza should help that process. Staff was friendly and helpful. Get here early. When we left at noon it was nuts. read more

IKEA - Adorbs. We brought our own table measure, yet they provide if needed. - Kitchen & Bath Near Me - Pittsburgh, Pennsylvania

I can't speak for any other IKEA stores in the US, but this Pittsburgh location, one of the first in the US, has really gone downhill in a big way, especially over the past 5 years. IKEA of course carries furniture and goods that you can't find anywhere else, and knowing that, it seems like they don't put any effort in good customer service or using 21st century technology, except in a half-hearted way. As other reviewers have noted, the checkout lines are typically horrendous! They have maybe 14 checkout registers but hardly ever staff more than 2, even at peak times. Several years ago they had several self-checkout positions but for some reason got rid of them. The PIttsburgh store keeps their inventory in 2 buildings, the main store and then a warehouse 1/2 mile away. If you're using public transportation, which conveniently is right at the front of the store, you're out of luck if you find out your purchase needs to be picked up 1/2 mile away. You may have one of the showroom reps tally up an entire order for you and then regardless of your form of payment, you have to first go downstairs to face the horrendous check out lines to pay, then across the highway, only to wait again for your merchandise to be picked. Twice last week I placed orders online, excited to see they've added a "click and collect" service where you can choose product online, pay for it, then pickup at your local store as many retailers offer, but IKEA has to mess up this potentially convenient option. With both of my "click and collect" orders last week, the "ready for pickup" emails both had identical instructions to proceed towards the customer service desk area to pickup the merchandise. My wife who had limited time, went to the customer service area only to find out that one order is ready there for store pickup (as shown on the email), but the other order has to be picked up 1/2 mile away in their warehouse, BUT you still have to waste time coming to the store to sign for the order and then take the order form with you over to the warehouse, where you still have to sign AGAIN. Mind you, you previously already paid online but still have to go through this exercise ping-ponging between IKEA locations. Oh, and for this "convenience" of using their "click and collect", they tack $5 on to your cost which is given back to you at pickup in the form of a $5 merchandise gift card, forcing you to return to the madness another time! At least speaking for the Pittsburgh location, there's no doubt they exhibit all of the poor customer service of a business who knows they have a captive market who can't go anywhere else for their unique products. read more

We were having a great time looking at things and finding unusual items. Until... The price at the item was $10, it ring up $34.99. went to return it and that's when life at IKEA changed. Stood in line. All 3 representatives saw me in line. Not until i got to the counter did they tell me i needed to get a number. So here i stand... Waiting... More... And more.... To return something that was their mistake. Why couldn't someone speak up? I know that's not an in thing anymore, but it really helps to communicate to your customers. read more