So the service from Colleen, my sales associate, was great. I really didn't appreciate the receptionist making fun of my car in the parking lot tho. I'll make sure to just call in an order rather than come to the store again read more

I completely redecorated my family room. Colleen Alert at today's home was wonderful in helping through the process and achieving my goals. The selections are abundant in the show room. I'm so pleased with everything I've purchased. Every piece is high quality. And even when an order comes in wrong, Colleen was able to correct it within minutes! I am very pleased and will go back again! read more

I would never recommend this store -- would give 0 stars if I could. The customer service and communication is absolutely terrible. Our original expected delivery date was late July; it's now mid October and we still have not received our furniture. Delays from the manufacturer are fine and to be expected, but what we have been upset with is the lack of communication from Today's Home informing us of the delays. It's been a complete headache trying to get a hold of our contact people (initially Larry, then Alyssa). Every time we speak there is a later expected delivery date, and that date comes and goes without a word from Today's home. We are shipping the furniture out of state which adds an additional step to the process as it needs to be sent to the store, then shipped to our house, but our furniture hasn't even made it to the store yet as far as we know. At this point, I am hoping to finally receive our order so I can never deal with this group again. For the price I would expect much more from their customer service team. You should take your money elsewhere. Further details below. When we placed our order in May, we were initially very happy with our experience with Larry. He provided great design advice and we were excited about our choices. Our anticipated delivery date was late July. In mid July, I emailed Larry asking for an update. He said he'd get back to me with an answer -- no response. I emailed again three weeks later -- no response. I called and left a message -- no response. Finally we were then put in touch with Alyssa, one of the managers. We're told there was a wood shortage and our new expected delivery is mid September. That's fine. Mid September comes and goes with no word from them. We call again -- now our order will arrive in store October 6. I get a call October 6 that our order hasn't arrived yet but will arrive the next week. It's now October 16 and we still haven't been informed if our order arrived in store. I just left another message asking for an update today. The whole process has been ridiculous. I've voiced my dissatisfaction several times on the phone with the communication on our order, and they don't seem to care. Instead, deadlines continue to come and go with no word from them and still we have no furniture. Again, particularly for high end furniture, it should not be this much of a hassle to get updates when deadlines are not met on their end. I bet the furniture will be beautiful when it arrives, but this place will never get my business again. read more

Jeff Lenchner, owner, cheated me out of a $10,000-$14,000 commission. I custom designed a Habersham bedroom wood pieces, bedding, curtains, carpet. I, also, designed a Habersham TV unit. I was hired hourly 2009 during the recession, but I neglected to get it in writing. So once I had a big sale Jeff, the owner, conveniently turned me into draw. I confronted his little bulldog, Sharon Scott, and asked if I was hourly or draw. She said hourly. I said a second time am I hourly or draw. She said hourly. I asked a third time and she said draw. I gave my notice. Funny, Jeff's mother said to me when she saw the work I was doing that I wouldn't last/like it there. I am a senior level designer with or without the title. I was also number one in sales when I gave my notice. I saw Jeff make numerous unethical business decisions while I was there. I would always on my own time do what was right for the client. It is not just grumpy me. I was talking with a woman with UPMC customer service. She mentioned she worked as a designer in the North Hills store THAT CLOSED. I told her what happened to me. She said she was hired during the same time as hourly and when it came time to make a commission she was suddenly on draw. Draw is a specific contract where the company says you must sell $10,000 a month and you will be paid $1500 to pay your bills. Whatever you sell past the $10,000 is commission. If you don't sell $10,000, you owe money. In eleven years with Ethan Allen on draw, I never once owed the company money. I met my draw and made large commissions. So I know how it works. Jeff Lenchner and Art Lautman lied and stole from me. Jeff took his family to Italy. Art took his wife to Charleston, SC. I got $100. These are bad people. I had heard they weren't honest. They are not. read more

They have some nice things. But they really do not treat customers well. I visited the store with a family member who has mobility challenges owing to a long term health condition. As my relative walked around the store using a walker, the staff looked at us askance. It was unkind, to say the least. We were planning to make a larger purchase but took our business elsewhere. You might have a better luck with them if you fit what I perceive to be their optimal customer profile - visibly wealthy, younger, and able bodied. read more

I had an excellent experience with Larry. He was helpful and courteous. I will definitely be back.

This store is beautiful, they have a huge selection and many different options. They also have many discounts and marked down prices and even more if you visit their outlet space upstairs! If you also need the help of a profesional when it comes to designing your home, this is definitely the spot you want to go to. read more

Today's Home is an excellent company to work with! I will absolutely keep them in mind the next time we need any new furniture or decor. We needed a loveseat/chaise for our small basement space / reno and TH is one of the few (if not maybe the only) retailers to sell Palliser, a modular brand, in the area. Working with Beth in June 2020 was excellent! We had an idea of a few options that would work and she walked us around the showroom (which is beautiful btw!) and helped us weigh all the pros and cons and discussed color and texture options. We opted for an all-leather black loveseat/chaise which would need to be custom ordered. Due to COVID it took +/-10 weeks to come in. Unfortunately, when we got it the chaise was on the wrong side!!! I called them immediately and they were able to determine that during our order we never drew out what the final product would look like, so they said they would reorder and exchange. It took another +/-10 weeks to order in another piece but thankfully our basement remodel took a pause for other reasons too. We just got the new loveseat/chaise today and it's PERFECT!!!! The delivery and install staff was great getting both sets in and out without nicking or bumping either the furniture or our walls. I am so so so thankful that TH was able to identify that they had missed drawing out the final product during the ordering process and were willing to do an even exchange on a custom piece. Obviously mistakes happen and custom pieces take time. I am not "docking stars" for simple mistakes or for COVID lead times. I think all things considered, Today's Home truly deserve five stars. read more

I was so impressed by the dedicated staff's experience, their selection of furniture, as well as with their custom design center options. Their adorable puppy mascot, Bunny, was eager to assist with our browsing and purchases! I am most impressed with the longevity of this family-owned business. I highly recommend paying a visit to outfit any and all of your living spaces. read more