IKEA - Reading Photos
Recommended Reviews - IKEA - Reading
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1 year ago
My order never came. It got delayed for 1 MONTH, ONE WHOLE MONTH. Customer service super slow and was not helpful at all
9 years ago
The delivery of our order (our new, urgently-needed wardrobe) was originally due on 19 September between 12:30 pm and 4:30 pm. An assembly (performed by a third party, but arranged for by IKEA) was scheduled for the next day. The delivery was delayed with a text giving no explanation whatsoever, just "your IKEA order is now set for delivery on 21 Sep." I called demanding an explanation and I was told there was a warehouse issue. That's fair enough, but 1) IKEA didn't call me me to agree on a suitable new delivery date, 2) IKEA didn't bother contacting the assembly company - and suggested I had to do it! After a surreal conversation with one of their representatives, I managed to reschedule a delivery for yesterday (Saturday 23) and an assembly for today (Sunday 24). I even got a text confirming the delivery for Saturday 23. But they didn't show up. Exactly, a delivery NO-SHOW! I called them demanding an explanation and a kind, but completely clueless woman told me the order was "lost". I managed to reschedule for Tuesday 26 but 1) they didn't tell me the time they will come (not even morning/afternoon/evening); 2) it is a very inconvenient day for me - as my wife will need to stay home and she had planned otherwise; 3) it is unclear to me whether the assembly company was promptly informed or not, and when exactly they will come to build the wardrobe. This is ludicrous and I urge you not to bother with these clueless and incompetent bunch. By the way, the idea of offering "assembly service" but in fact relying on a third party coming on some day after the delivery is silly, as it makes scheduling and rescheduling a nightmare, obviously. These people simply aren't capable of running this business. read more
10 years ago
Great new store so lots of space and not so many people (yet). Slightly confusing signage in the car park and a bigger food store would have been nice but super start ... read more
More info about IKEA - Reading
Pincents Ln
Reading RG31 7SG
United Kingdom
Directions
020 3645 0000
Call Now
Visit Website
http://ikea.co.uk
Hours
What time does IKEA - Reading open?
What time does IKEA - Reading close?
Outdoor Amenities
Does IKEA - Reading have bike parking?
Yes, IKEA - Reading has bike parking.
Does IKEA - Reading have parking?
Yes, IKEA - Reading has parking options.
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1 review that is not currently recommended
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3 years ago
Worst ever service! Bought furniture from Ikea in Reading and when I got it home I discovered the label was wrong in the box and had the wrong colour of furniture inside! I took the 45-minute journey to exchange. After dealing with a very unhelpful member of staff at the Reading branch it was exchanged. When I arrived back home the replacement item was faulty as it had the holes drilled in the wrong place! After haggling with customer services they agreed to deliver an exchange and remove the faulty item! The day before the delivery date I called as I did not receive a delivery slot! Only to be told the delivery had been cancelled. After an hour on the phone, I got no joy and got so stressed by the situation! No one seemed to know what was going on and then to make matters worse they offered me a separate collection and delivery date for another week's time! After being stressed all day I had a phone call from the delivery team with a slot for the next day, the original slot! Apparently, the item had never been cancelled and the person at customer services got it wrong! So a whole day of stress and anxiety for nothing! Will the item turn up tomorrow - God only knows. Thanks, IKEA for all the stress and anxiety - I will never, ever, use your services again. read more










