I'm really upset that I'm having to give this Jewellers only 3 stars, as over the years of being a customer I have had one bad experience, that has really angered me. I was unfortunate enough to be served by a person called Amy, I had taken my Breitling watch in for a new battery and pressure test. When I went back to pick up my watch this Amy informed me that there was an issue with the watch. I was obviously worried and asked what the issue was and she informed that me that whoever I'd taken my watch too beforehand had rounded off the screw and they were having to order a tool to get into it. I informed her that we'd always gone to Iles and she said I don't think so and anyway we mark our batteries. I informed her that I was happy with that as she see that when the back was opened. However I was incredibly worried about any potential damage. I also wasn't happy that this Amy had practically called me and my husband liars. I telephoned the shop and spoke to Denise the manager who informed me that there wasn't an issue with my watch and that they had mislaid the tool for Beitling watches and had to order a new one!! Why didn't that Amy say that? I rang once I'd received a text to say my watch was ready - my luck ..... not!! As Amy answered, I asked to speak to Denise, she was busy, so I asked her if she would confirm the source of my old battery, she said she couldn't as the jeweller had just gone to lunch, so I asked her if Denise could call me when he was back, he's not coming back I told you that came the reply - so ........ The outcome - yes my battery was changed by them - I have recommended lots of friends here and I'd say this to my friends and any potential new customers - steer clear of Amy, she hasn't a clue what she is talking about and is extremely rude and has no gripes in practically calling customers liars - Denise and the other ladies are the only people who have secured my future custom. This Amy needs more customer service training and more importantly she needs more training on all items of that this jeweller sells, repairs and watches that they replace the batteries in. If Amy approaches wait for one of the other ladies! read more