I contacted Vincent because of his reputation as a top-producing Realtor and expected a high level of personalized service. During our conversation, he told me he would call me back, but instead I was contacted by his fiancée, Jillian. I spent considerable time explaining exactly what I was looking for in a home and specifically told both Vincent and Jillian that I was not interested in one particular development. Despite that, the list of homes I received included multiple properties in the very development I had clearly said I didn't want. I wasn't looking for someone to email me listings that I could easily find myself on Zillow or Realtor.com. I already search those sites regularly. I was looking for the value an experienced Realtor should provide: listening carefully to my priorities, understanding the communities that best fit my needs, and offering thoughtful, personalized guidance. After I emailed with additional questions, I was then passed to another agent who struck me as relatively inexperienced. At that point, I no longer felt I was receiving the personalized guidance, professionalism, or thoughtful attention I had expected when I first contacted Vincent. Buying a home is one of the biggest decisions a person can make, and I chose Vincent because of his reputation. Unfortunately, my experience simply did not reflect the level of service I was expecting. read more

Never hire this agent for any real estate needs either to buy or to sell. Check the local realty board about the recent judgments he got about his dishonest services. read more

NEVER EVER use Illustrated Properties. The realtors Linda Bright and Parker SantaLucia are TOTAL LIARS. Any chance these realtors get to take advantage of you they will take it. They DO NOT care about their clients wishes and they're only in it for the money. From the beginning of the deal they lied about making offers to multiple houses my parents were interested in. My parents had one house they liked the most so coincidently Linda says that none of the other 4 houses came back with a counter offer and the only one that did was this house. I mean none of them have still sold so it seems suspicious that none of them came back. My parents also wanted to have the furniture negotiated into the deal and they discouraged them and told them to wait until after closing to bring it up to the sellers. I mean by that time what sell is not going to have a plan to keep the furniture? Absolutely stupid. I told my parents that, and they went back to the realtor during the inspection period to make sure they could hear back about an offer for this furniture. The realtors never pushed to get back. With my parents asking multiple times a week for an update, they finally got back 3 WEEKS LATER. Overall, they made many requests to work together with seller and they just found out that the sellers never heard about of them. They were totally trying to keep them apart to make their own jobs easier. I'm absolutely in shocked these people are totally deceitful and horrible. read more

If you're looking for a realtor, look no further than Michele Barone from Illustrated Properties. We considered several realtors when making this crucial decision, including friends and family referrals. When considering all factors myself and my husband decided Michele was the best fit for our needs....and WOW, DID WE MAKE THE RIGHT DECISION!!!!   Michele is not your average 'just book the deal' realtor. While working with several local realtors through our selling and buying process, I can tell you that Michele is head and shoulders above the other realtors that were involved in our various transactions. Not only was she navigating us through our journey, but she was also helping others when their realtors were falling short, which we appreciated. Michele's expertise in selling and showing homes undoubtedly helped us obtain two contracts in approximately one week of being on the market, which totally floored us when considering the head-winds of our local real estate market! She was present for every showing of our home, which made us feel comfortable knowing we left our house in good hands. Additionally, she made herself available for all viewings of potential homes we were interested in, often times with limited notice. Michele's attention to detail is superb. She never let any detail of the various transactions go un-looked. If a problem arose she found a solution. She was consistently on-top of every correspondence between buyers, sellers, other realtors, inspectors, and closing agents. Again, I cannot explain how fortunate we were to have selected Michele to represent us during our recent real estate adventure!! We didn't personally know Michele prior to our initial contact when inquiring about listing our home, and I must say, it was the best decision we ever could've made!!!   If you're in need of a knowledgeable, professional, caring, supportive, and superb real estate agent, Michele Barone is the agent for you!!! read more

If I could give this company zero stars I would. This company allowed a realtor to list his own property. Kelley McDougall listed his property in West Palm Beach. He gave my parents a very hard time during negotiations and ultimately he rescinded on the agreement. We will not use this company at all and will make it our personal agenda that this company loses as much business as possible. In life it is better to treat people as you would like to be treated. Kelley McDougall would not accept my parents preapproval. He would not sign the contract without a preapproval which they did provide him. They actually provided him with two preapproval letters and were waiting to write a check to hold the property. Kelley explained to my husband that they had a verbal agreement. SO after Kelley said he would accept a preapproval he decided he wanted an approval letter instead. We explained that we could not get an actual approval without a contract. The mortgage loan officer even called Kelley and he still accepted another offer. My parents had their heart set on that property and a greedy realtor accepted another offer. Even our own realtor explained that this is unethical. Florida laws states that a legally enforceable contract can be verbal or written. We are going to file a complaint with the Florida Division of Real Estate. Ultimately I would tell people to look elsewhere for a realtor. DO NOT USE THIS COMPANY. DO NOT USE KELLEY MCDOUGALL AS YOUR REATOR. read more

Most professional real estate agents in Palm Beach County. I have worked with many of them personally. The leadership and management is top notch and first class. When it comes to selling homes, they are the best. read more

Illustrated Properties is a leading Palm Beach County real estate agency with professional agents and lovely properties. -- Ideabar, a marketing consultancy of The Palm Beach Post read more

in our opinion and experience work with this company is not good idea seems like their brokers hiring everybody to get more % of deals as a result quality of their agents is questionable at the end of the day this job is not only about the money most agents don't belong in real estate and if u will complain about their agent brokers will be on their side my wife came across of the agent Robin Susan de Santis opinion unprofessional rude cant communicate focused only on herself talk more than she does on top of that we been told this women isn spreading the rumors about buyers and sellers, a gossip knot imagine if u w hire her or come across what kind fo talks you will hear no thank you read more

Bob Graeve has been totally professional and attentive to our wants and needs while looking at properties. He narrowed our showings to places that checked all of our boxes and was pleasant and fun to work with. He has been so helpful, since the end of April, finding people to help with our transition and we appreciate his time and energy and his assistant Karen's time as well. We can't wait to be settled in and embrace the beach lifestyle. Thank you Bob!! read more

Nattalie Kirkonnell was amazingly helpful. She was not only knowledgeable but patient and accommodating to all of our needs. She helped us find exactly what we were looking for. I would highly recommend her as a realtor! read more

STAY AWAY FROM REALTOR MARQUIS QUEEN FROMILLUSTRATED PROPERTIES, I am a 73 year old disabled veteran living in Springhill Florida but own investment property in Riviera beach, and was contacted by Marquis Queen as a result of a realtor matching site. I strongly voiced my apprehensions about investors and real estate agents upon first contact with him. He assured me he had worked with homeowners looking to sell property "as is", or homeowners wanting to renovate their property and that he personally assisted with painting, mowing their yards etc, to make them happy. I bought in on self appraisals of himself, and had an appointment set up for him to give me an offer 'as is condition", or contact a contractor that he had utilized before. Instead of fulfilling an appointment time for viewing, he consistently and persistently asked me what we're my previous offers and how much I wanted to net I had a hard time getting him to respond and when he did, he insinuated he was not interested because he was hell bent in asking what offers I had even though I had told him twice in text messages that the offers I received were from shady investors who never saw the inside of the property. read more

Re: Listing 33408, 50 Celestial Way, #8E, Juno Beach, FL: Badly in need of updating. Poorly maintained, shoddy furnishings. Furnishings depicted in listing are not actual furnishings in unit. Stove at least 40 years old. No working garbage disposal, ice maker, overhead porch fan, vacuum cleaner, two front windows broken and cannot be locked. Landlady/agent extremely difficult to work with. Makes any excuse to come in while property is rented to snoop around. The only fairly new addition is carpet which necessitates a "no shoes" policy. Beware of getting all of your security deposit back! read more