One of the few places that gets my glasses right. It costs but it's worth it. Glasses are not…read moreworth it unless you can wear them!

SPEC-TACULAR SERVICE…read more Robert was extremely knowledgeable, hospitable and patient when assisting with my new glasses. He has a keen eye and picked out the perfect frame that compliments my face and fit precisely. Turnaround time was rather quick without sacrificing quality. It's CLEAR that Smith's Optical should be YOUR CHOICE!

Front desk staff good customer service responsive to questions -…read more warm and friendly. I have been Dr O'Dwyers patient for many years she is thorough provides detailed explanations and information. Dr O'Dwyer cares about her patients and it is apparent to me every time I have an appointment.

They have a notice in the lobby that this building has asbestos but they say it's on other floors…read more The other reviews about them rotating clients is correct and I had to wait with no explanation after they took people that walked in after me. I waited 30 minutes and was told they didn't know I was "ready" when I was told to take a seat, that didn't make sense. The Dr is nice and takes her time and did a great job but the optician Rose rushes you a bit and was too busy to answer all my standard questions. They also tried to sell me some over priced products I saw at CVS for half the cost that I didn't really need and suggested I get an additional test through my health insurance not covered by my eye insurance and they want you to rebook a return for follow up. All standard stuff. Some of the front desk girls are horrible and there seems to be miscommunication between the tech staff and them. I asked the desk for a form the optician told me to get from the front and the girl at the front said "that's between her and you"...strange answer. I feel like a little bit of cordial behavior at the front plus a stronger communication between the staff could go a long way. There are a lot of choices in NYC and it's really sad when you give your business to people and you have a less than stellar experience. We all work hard and should be able to at least have a decent experience in healthcare. It's a convenient location. Also clean office with a pretty view. They have good selection of glasses.

The staff at the Eyeglass House did an excellent job on my Husband's extremely challenging…read moreprescription glasses. They took the time to understand his needs and wants for his glasses, so that his lenses would be as thin as possible. They, by far, exceeded our expectations!! The lenses were as thin as they could possibly be, and they even took the time to paint-match the sides of the lenses to the frame color, so as to minimize the lens width even more. My husband has said these are the BEST glasses he's ever had, and give him the best vision while wearing them! I highly recommend the Eyeglass House for all of your glasses needs!!

Avoid this place. Such a rip off. My wife called this place trying to buy sports goggles for my…read moredaughter and was quoted $189. She drove to the store, and the guy told her that the price was $301. She confronted him about the price difference on the phone call and then the guy changed his answer and said oh okay it'll be $191. LIKE WHO ARE THESE PEOPLE. How can people trust what he says...? Untrustworthy so they walked out..

I've been going to Joe, the owner of this entity for 34 years. He has the best selection in…read moreeyewear. Ilissa is very knowledgeable and always suggests the most flattering eyeglasses. I highly recommend this eyewear store.

i just want to say I have been going here for a long time and the last time I was there I was…read moretreated horribly by Joseph, one of the owners. My glasses were glued at the lens and frames, and they insisted that I had done this. I did not glue my glasses. When I told them I came to them for repair and I didn't try to fix them and glue them as he insuinuated. I was then told , oh then maybe one of your family members glued them then! I was basically called a liar and treated with disrespect and a horrible attitude. After I became upset with how the situation was handled by him, I was told to never come back. If you are looking for caring service do not use this business!

Great place to get glasses. My mother who's lives in an…read moreassisted living place and we went to Optix to get her new glasses. Optix did a great job with her new glasses.

AMAZING! Dr Doan was very nice and thorough. For the first time I did not feel any anxiety during…read morethe exam. They also have a different machine so you don't have to do that "blow air in your eye ball" kind of test! Hilma was very nice and helped me find a pair of glasses that I loved! I did not feel rushed and I also did not feel like they were trying to sell me the most expansive thing in the store, they look genuinely interested in pleasing and make sure I liked what I was getting regardless of price. Their equipment is state of the art, high end! The doctor will explain everything in a way that you understand every word. Im glad I found this place.

Amazing staff, amazing service. I've been coming here for years for all of my contacts and eyeglass…read moreneeds.

Walked in to the store and noticed how many staff were there. Waited for eye doctor and could have…read morebeen there for hours as I was not called in. My husband had to search for the doctor who was in his office alone, doing nothing. After what was a very quick eye exam I was told to pick out my glasses. I did so and was told to sit and wait. After waiting a long time and watching workers doing nothing, we got my prescription and left to purchase glasses at another store. Will not ever return!

I was very limited to what optics provider and doctor I could use due to my insurance. So very…read moreglad that East Norwich Optics was one of the providers recommended by my insurance company. Not only did Dr. Elisa provide a most thorough examination, but she did so in the most congenial and friendly of ways, keeping me informed of the purpose and results of her thorough exam every bit along the way. Additionally, in doing some preliminary research prior to my first visit, I discovered that Dr Elisa and I had something very important in common......we are both graduates of Fordham University, having had one year overlap in common. My visit to East Norwich Optics was one of the best experiences I have ever had as it regards the examination of my eyes and shopping for eyeglasses. Unlike many other optometrists and eye doctors , I was given an immediate appointment when I first called. I was quite shocked to find out that when I initially called for my appointment , Dr. Elisa, herself answered the phone and arranged for my appointment the following day. Upon arriving I was immediately greeted with smiles and a most friendly Dr. Elisa , that also included members of her family who were assisting her in this genuine "family run" business. Dr. Elisa did not rush me in the least , either in her examination or in assisting me to select a frame for my eyeglasses. By the way, the selection of frames at East Norwich Optics is simply phenomenal including a full line of traditional and contemporary choices.......I HIGHLY recommend Dr. Elisa and East Norwich Optics.....I can't wait to go back to pick up my glasses.....GO RAMS ! ! !

My husband and I both bought glasses here recently. The owner is really nice and is just the right…read moreblend of helpful without being intrusive. It's a small shop but nicely curated and hip. At other eyeglass places I have felt that 90% of the inventory is either ugly or boring, but here I liked almost everything I saw even if it didn't work on my particular face. The prescription was filled quickly and I got my glasses in about 2 days.

Michelle is amazing! Michelle had a lot of patience, helping me get the correct glasses. I have a…read moredisability with my eye and she was so helpful friendly and kind y

don't ever use this place to get eyewear they big double billion they overcharge for everything…read moreand the woman who works in the front. is nasty to who don't spend thousands of dollars so she can make her commission. They also fire people a day before holidays when they have children to support this company is not a company you deal with or work for my experience with is gave me the wrong prescription glasses that were and the woman in front was not willing to help fix the problem. This is a disgusting company and I will never ever use them again.