Long story short: hair destroyed. Asked for a light/bright copper colour, received chemically destroyed curls that no longer curl. Also, an insane colour mess up. This has been an extremely traumatizing experience, overall. I honestly don't think I could trust a hairdresser again for a very long time. To be honest, I haven't slept for two days because of how poorly they handled this. They refuse to fix what they have done unless I pay full price to get it fixed. What???? They refuse to refund the full amount, and their salon coordinator was of course extremely rude and unhelpful. Basically "we don't care, we won't apologize or do anything but lie about it to cover our own ass, we will only refund a small amount. Okay bye!" DON'T get your hair colored here!! Absolute nightmare experience that I gave them more than enough chances to fix amicably. Please save yourselves. Your curls will thank you. read more

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I am not a client, I am a stylist who did a new clients hair today who had previously had her hair highlighted at this salon. It was the first time she had foils. She is a student, which the stylist was aware of. This young lady had virgin hair when she went to this salon, it is a natural level 7-8, and not very thick, so easy to lift, so when she told me she was charged nearly $600 for highlights, no cut, I thought I was hearing things. She also was 6 hours in the chair. I think it is beyond absurd to charge her $600 for that service, and you guys should be ashamed. read more

I saw Katie for 2.5 years while I was living in Vancouver. She is the BEST! She is so thorough and always gives an amazing Deva cut. She also did my highlights and lowlights (pintura) and would make thoughtful recommendations and keep track of what we did last time, or the time before, to get it just right. I never saw someone leave her chair unhappy. Also, Deva cuts and color can be quite long (4-5 hours) and she's kind, engaging, and has an awesome sense of humor. Feels like you are hanging out with a friend. Image West itself is a clean, friendly little salon in Kits. They have all the Deva products you could want and often have sales. They are very cautious with Covid, and so is Katie. read more

DO NOT GO HERE IF YOU WANT A REAL DEVA CUT. (I moved here from NYC and went to the flagship salon there for 10+ yrs so I know what I'm talking about) I went here in fall 2021 and saw Mim who was *fantastic* - knew his stuff, great cut, properly Deva trained, etc. Loved it and was thrilled to have found him/this salon. Flash forward almost a year - time for a trim and my curly haired daughter needed a cut too. I called and was bummed to hear that Mim had left (back to Italy!) but "oh we have two other stylists with Deva training and we can book you both with them". Great, lets do it. I trusted them and should not have. We did not get Deva cuts at all.... we got the kind of cut you'd give if you say... watched a 20min YouTube of how to do Deva cut... and lo and behold that was the extent of the Deva training these two stylists had. Perhaps I should have asked more questions but ... I was definitely hoodwinked. YOU MUST REALLY ASK ABOUT THE TRAINING. A few other things... I asked for a trim and got a severe cut They keep paper records going back only a month and sometimes they don't keep the record(?) so despite two phone calls I couldn't confirm the names of the stylists we saw I asked for the owner/manager and was assured twice he would call me, but he never did. Fine if you don't care about a proper Deva cut though read more

Very dirty and messy. Haircut was ok. Very uncomfortable chairs for hair washing. Relatively more expensive than other salons.

I've been a client at Image West for the past 4 years. I got so lucky to find this salon and the stylist that cuts my hair, Mim. Everyone at the salon is lovely, helpful and non-pretensious. The prices (and selection) of products they carry is unmatched anywhere. I know how rare it is to find such a great stylist in a salon that is nice and welcoming to be in, because prior to becoming a client here, my search for finding someone to give me a great curly haircut sent me to hair salons and stylists across the city, so I have been to MANY different places. Image West is full of well-priced products for all types of hair, and all the staff are very knowledgeable about their inventory. They are always helpful, never pushy and there is never any pressure to buy. I have so many friends and colleagues that have switched to this salon over the years, after I brought them in just to talk with staff about their hair and check out their products. Mim is a phenomenal stylist and all-around delightful person. He is trained to cut curly hair, and it shows! Mim is skilled at listening and understanding your hair goals and concerns, and offering suggestions for how to achieve them or deal with "problems". One of the things I appreciate about him the most is that he offers explanations for all his suggestions, and he never pushes if you aren't feeling ready for a change. But when you are ready, he can suggest (and provide) a hair style that suits your hair, face and lifestyle. If you are interested in buying new products, he knows how to find ones that are tailored to your needs, but will never make you feel uncomfortable if you aren't interested. There is always coffee, water and tea on offer, and beautiful local art on the walls. He can carry great conversation if you are feeling chatty, or just let you relax while he does his magic. I have bumped into many curly-haired strangers and bonded when we discovered that Mim was our stylist. Mim cuts all types of hair (as my friends will attest) beautifully, and I almost don't want to post this review for fear that he will fill up :) I am so happy to finally have a haircut that I feel good about, and to learn how to take care of itweek between cuts. He is the best read more

Cherie took my lifeless curls and brought them back to life!!!! I called after googling "Best curly hairstylists vancouver" and then reading her yelp reviews. My hair was so damaged after being bleach blonde for over a year (naturally Black) so I had enough. I called and she happened to have a cancellation ! Lucky for me !!!! Im so happy with my cut, refreshed curls. She also taught me how to use the products I already had from Devacurl which I really appreciate. read more

Image West Hair Design - Hair Salons Near Me - Vancouver, British Columbia

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Highly recommended for anyone with curly hair! I first tried this salon last year because of the many high reviews for curly hair. They were right! I had a Deva dry cut with Katie, and she was fantastic! It is so difficult to find a stylist who truly *knows* how to cut curly hair, because every inch you take off can have a completely unpredictable result. At that time, my hair was very long, and I (being cautious about haircuts) just wanted a simple, straight cut that would still leave my hair long but not unbearable. Fast forward a year, and I returned for another cut. I still wanted the cut to leave my hair somewhat long (down my back, below the shoulders), but I definitely knew that I could trust Katie to be a bit more playful and give it shape. I didn't even have to explain myself much, and she knew exactly what to do. She very meticulously cut my hair (while dry) and created some layers, then styled it, and then cut some more detailed layers. The result is amazing!!!!! I feel like a whole new person! It was what I wanted and more! Both times have been great experiences! I've had the exact length I wanted coming in, the exact shape/image, and a pleasant atmosphere and experience. I highly highly recommend! read more

It has taken me forever to write this but I really wanted the review to do the place justice. Some background: I have always HATED getting my hair cut. I have curly hair, and I'm mixed. My hair is 3-4 different curl patterns on any given day (think Brave without the benefit of pixar's magic anti-frizz quality). I have had people do things to my hair that could only come from pure ignorance, not malicious intent. No one in their right mind would cut curly hair the same way as straight hair, and after October 2015 where 4+ inches of the locks I had so diligently been slaving over were cut off without my approval, or as it seems, the stylists notice. That's what happens when you cut curly hair wet. I was mortified. I cried for two days and said "never again". My hair was above my shoulders for the first time in years, and I hated every inch of space that horrible cut left behind. I got a balayage colour service and was determined to find a neat way to rock my now totally short hair. Fast forward 6 months and it was becoming apparent to me that i couldn't just let my hair grow out shapeless for forever. it had been cut too short to grow long without some styling, and that's when I heard about image west and the DevaCurl dry cut. My appointment was with Mim, and he immediately set me at ease (I guess I was a little tense, all things considered). I have never walked out of a hair salon feeling beautiful after a cut before. The most I could say is that I've left not wanting to cry. Leaving Mim's chair I felt like a goddess. I wanted to cry from relief, not sadness. I didn't even mind the price, which is a bit more than what some might be used to paying (but way less than places like Aveda charge). Trust me, it's worth it. If I had to spend the next year saving 100$ in toonies minted in 2012 only, I'd save those toonies. I'd scour change and tip jars to make trades if that's what it took to get another haircut like this. Its two months later and I am still loving my haircut every day. As it grows out, I like it more. Thank you, thank you, THANK YOU. I'm almost in tears writing this review. read more

Best hair salon in all of Vancouver!!! Amazing stylists, fantastic prices and a really great time! This is a great place for all curly girls to get their hair done, they really know what they're doing with curly hair.......FANTASTIC!!!! Crazy amounts of hair product with many different brands. Very great prices. read more

I was recommended to Mim and he did an amazing job! I have curly hair and it is so hard to find a hairdresser that can deal with it and make it look great. It's been 5 years since I lost my last great hairdresser and I finally think I found one I can follow. He took the time to assess my hair and talk to me before we started the cut. He really listened. Highly recommend Mim! read more

Image West Hair Design - This is the morning after my cut and style and I didn't even spritz and scrunch it. Just slept on and it was still ready to go! - Hair Salons Near Me - Vancouver, British Columbia

If you have wavy, curly or natural hair this would be a good salon for you to try! My friend and I came here together. My hair stylist was Mim and my friends was Katie; we both got great cuts and informative tips on how to style our hair. This is one of the few salons that do "Deva Cuts" and use "DevaCurl" products. If you're not familiar with that brand I suggest you check out their website. If you are familiar with curl patterns mine is between 2B and 2C. I came in with hair to my lower back which had brittle ends due to me bleaching my hair ash blonde for 2 years. I used DevaCurl products before bleaching my hair but Mim gave me tips on how to use these products to better suit my hair. Currently my curls are staying bouncy, my hair is staying frizz free for 3 days even with all this rain and even though I exercise and subsequently sweat, everyday. Mim listened to what I wanted but also told me that I had to cut off a few inches of my hair because my brittle ends weren't going to be resurrected by any amount of hair masks or creams; it was simply dead hair. He was really knowledgeable in his craft and I will be looking forward to going to him again! read more

My devacut with Mim was totally worth my 45 minute drive! He was super knowledgeable and gave me a great cut and tips to make my curls even better! He was on time for my appt (which is super important to me), really listened to what I said and checked in with me mid cut! Awesome! He only used DevaCurl products on me so I didn't have to worry that he used something that wasn't #curlygirlmethod friendly on my hair. They carry a full line of products too. I wouldn't hesitate to recommend Mim for a curly cut! read more

I had been going to this salon every 6 months or so for the past 4 years. I have used numerous stylists there and have always had a pleasant experience. On the suggestion of one of the stylists I purchased a bottle of shampoo and conditioner. It had a strong chemical smell and was burning my scalp so I went back to the salon to simply ask if they had heard of a recall or of any problems with the brand. I had the bottles with me as I was on my way to the gym. Going in they acted as if they were too busy to speak with me. I finally spoke to a gentleman who consistently interrupted me, told me that I wouldn't be getting a refund no less than 3 times (even though I tried to explain that was why I wasn't there), and when he finally realised I was trying to ask a question and not get a refund he was slightly more polite but still incredibly dismissive. I was unimpressed with his behaviour towards me to say the least. I thought I would call the salon and see if I could speak with the owner or manager. Everyone has an off day and I thought I would give this gentleman the benefit of the doubt, but thought his manager/the owner should know how off putting his behaviour was... Turns out the gentleman that spoke to me so rudely and like I wasn't worth his time WAS the owner, nor did the person I spoke with really seem to mind that I was treated rudely - I wasn't expecting anything but an "I'm sorry you were treated that way" would have been nice. Needless to say they have lost my business and I certainly will have no problems telling anyone else why. There are too many salons in this city to be treated poorly by others. read more

I have to open with a disclaimer: my friend/hairdresser works here and I will follow her to whichever salon she's at. Her name is Thomasina and if you're looking for someone who can cut any type of hair, curly or straight, and make it look good, she's your person. She cuts my husband's hair too and we've been getting her to cut our hair for almost a decade. She also really knows what she's doing when it comes to colour. I completely trust her when it comes to my hair. I recently decided to go blonde, to camouflage the gray, and she makes sure I know which products not to use and other general maintenance. She just did a keratin process on my head which is a miracle for anyone with hair that goes frizzy in moisture. She was concerned about the change it made to my colour and wanted to do a toner on it for me but my husband said "ooh your hair's honey blonde" as though he really liked it so I'll keep it this way. My point is though, if she's not satisfied with your hair she'll be sure to let you know and make sure you're ok with it. This salon is small, nothing fancy, but they have a lot of really good products for sale. The other staff seem friendly and my friend likes working there so I figure the place is decent overall. I would still suggest asking for Thomasina though. Any friends that I have who see her are always happy with her work. She gets 5 stars herself! read more

As a curly-haired girl on the west coast, it was definitely an adjustment for my hair to adapt to the rainy weather here in Vancouver. I was happy to find Image West (and Katie!) on the Deva Curl website, and booked an appointment. The staff on the phone were friendly and accomodating (easy to book a weekend appointment, a huge plus), and Katie was great! She listented to my requests, and did a great cut while giving product advice (without being pushy at all!). They have a variety of products in their shop as well, so it's nice to have different brands to pick from. The important stuff: my thick, curly hair looks great! I could not be happier. Katie knows curly hair, and is friendly and reassuring (a must for a new curly haircut!), and I've already booked my next appointment :) read more

Had my hair cut a few months ago by Cheri. She is awesome! She knows how to cut curly hair well and gave tips on how to manage the curls. What makes her stand out is that she genuinely listens to the client and checks that the client is happy with the cut. My haircut has grown out nicely afterward, not into a tree shape as with other places. Highly recommend her, especially for those with curly hair! read more

I loved this place. Katie was great! She dyed my curly hair and worked on it so patiently and I was so happy with the end result. The price was also reasonable. I highly recommend this place to people with curly hair. read more

Mim is the absolute BEST stylist for curly hair!! He is very patient, very experienced and knowledgeable. Strangers stopped me to comment on how much they liked my haircut. Mim uses the Deva line of products, which were designed for curly hair and are fantastic for my curly-kinky hair. These gentle products have really made my hair less dry and frizzy and enhanced the curls. I like my curly hair for a change! The store carries many products but, unlike some salons, there is no pressure put on you to buy. The salon is very friendly and low -key and more reasonably priced than many others. I've tried for many years to find a stylist who knows how to work with curly hair and am so pleased to have found Mim. Can't recommend him enough! read more

I had my first deva cut experience with Mim today. I couldn't be happier about it. He took his time for asking me what I'm looking for and how to take care of my curly hair and so on. I live in California. I visit Vancouver at least 4 times a year and from now on I will only go to Mim. Thanks Mim read more

I went here for a cut and a week later came back for highlights/ombre colour. Both appointments were above and beyond anything else I've experienced at a salon. The stylist took his time during both visits, and was very knowledgeable about how to treat with my fine yet curly hair. The conversation was also great (never forced, interesting topics of conversation, etc.). Normally when I get anything done to my hair it's the same amount of stress as going to the dentist (probably because things never seem to turn out the way I had imagined). However, at Image West I felt relaxed and comfortable the entire time. There is no where else I will be doing from now on. read more

Thrilled to discover this Mecca for curly hair care..Katie was amazing.

I've had two "Deva Cuts" by Katie and I do not recommend her for curly haired people or anyone for that matter. About the salon: I've come here over the years to purchase the occasional product, but never considered getting a hair service. Image West is a dump. It's dark, cramped, run-down, and dirty. Clearly the owner takes no pride in his business. I guess that's not a big deal when you're just buying product. However, it is a huge red flag if you dare to jump into the abyss of hair service at Image West. I made the unfortunate leap because I was looking for someone to cut my hair that I now wear curly. I read online this place does DevaCurl cuts and after doing some research, I decided to take the plunge. Huge mistake! Turns out the people that work here are a bigger disaster than the salon itself. As for the so-called "Deva Cut" by Katie, the first cut she gave me took 3 hours and I would describe it as average. The price was $65.00. I couldn't believe how mediocre the results for the time it took. After Katie did my first haircut I was very positive. I thanked her and told her she did a great job, I gave her a generous tip and bought some DevaCurl products in the store. And despite not being impressed with Katie's skill level, I decided to get another cut from her 3 1/2 months later. Vancouver is an untalented city as far as curly hair stylists go, and sometimes the best you can hope for is run-of-the-mill. The second "Deva cut" Katie did for me was horrendous. It took two hours and I ended up with an uneven trim that bordered on triangular. Her price had increased to $75.00 and she had also become quite arrogant. Again, I gave her a decent tip and bought products in the salon. I wasn't satisfied with my second cut, but I didn't complain as Katie had a client waiting. Walking out, my hair was as heavy and shapeless as it was when I walked in. After a few weeks I couldn't live with my hair anymore, so against my better judgment, I decided to book another appointment with Katie for a cut and possibly color. I was not happy with the last cut she gave me but I figured everyone can have an off day. However, when you've only had two haircuts by someone and the second haircut truly sucks that's a warning that the stylist lacks experience and has zero consistency. On the Image West website they stated they had cut and color packages so I called the salon and spoke to Katie. I told her I wanted to come in for a cut and color and mentioned I wasn't very happy with my last cut. Katie sounded irritated and said it was too late for her to do anything now and it was time for me to have another cut anyway. I told her I wasn't looking for a free haircut. I just wanted a quote on a bundle of services. I was not prepared for the drama that was to unfold from asking a simple question. Katie started wailing over and over, "You're putting me in a very awkward position!" Finally I said, "I'm only asking for a price." She continued wailing, "You're putting me in a very awkward position!" Again I said, "I'm not asking for a free haircut, I'm just asking for a quote on a package of 3 services." Katie huffed and said she needed to speak to her boss and she would call me later. I found Katie incredibly hostile and immature. I was a paying customer giving her my business, had spent good money in the salon and was simply asking for a quote so I could spend even more money on services, including another haircut that I should not have needed at this stage. I immediately picked up the phone and booked an appointment at another salon. I had no intention of ever returning to Image West or giving Katie my business. A couple of days later I received a message from the owner of Image West telling me Katie won't be able to do my hair. I called him back and he told me Katie said I have never liked anything she has done for me and I make her feel insecure and it's not a good fit. When I tried to talk and explain to the owner I only had two cuts by Katie and was simply asking her for a quote on services, he talked louder, constantly interrupted me, and hung-up on me while I was speaking. I was stunned at his rudeness. I immediately called him back and said, "I just want you to know I got my hair done yesterday and I never had any intention of returning to your salon." He replied, "I'm glad you were able to find someone to do your hair." What a delusional fool. All it takes is making a selection from thousands of people and picking up the phone. It's almost amusing that this dive salon and the talentless hacks who work here have such arrogant attitudes. As for Katie, her skill level does not warrant her petulant "Diva" (no pun intended) behavior. I guess her ego couldn't handle the tiniest bit of feedback. But that's not surprising given the fact that she's likely behind the multiple fake reviews that portray her as a saint and a Deva Cut savant. Two lousy haircuts and unnecessary drama - avoid this tacky place! read more

I had my very curly fine hair cut by Mim two days ago. Previously, I had been having my hair cut twice a year in LA (!!!) which was quite the expensive haircut given I live in Vancouver. I was totally nervous, but Mim was a dream to deal with, and I LOVE my cut. Curly fine hair is a challenge but he absolutely nailed it. I'm sooo glad I found him on Yelp. Do not be afraid curly peeps- he knows exactly what he's doing. read more

I have had long curly hair almost forever. My hair, post-pregnancy was frizzy and really looked lifeless and thin. I was bored with my look and really needed a drastic change. I had tried cutting my hair short twice before and I ended up looking pathetic because of a very bad haircut! However, I was so bored with my look, that I went to Image west sort of desperately and on a whim to get bald. Fortunately, Cherie had a time slice and agreed to cut my hair. She asked me my reason to go bald and I told it to her. She suggested I go for a bold Pixie-like haircut! I knew, if I didn't like it, I could go bald. So, I agreed. In the next 30 minutes, she gave me the best haircut I ever had and transformed my looks! I have never looked as smart before. Everyone who saw me told me my haircut was chic! Cherie has me hooked! I left her a good tip and promised to leave a Yelp review as she totally deserves it!! Women with curly hair, don't despair as long as Cherie is in town :D She is indeed amazing with curly hair! On top of it, she is fun to talk to. read more