My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

I came with a rush order for a large canvas; I'm been hunting for a reliable, local printer, and I…read morewas impressed with how quickly MinuteMan responded to my emails--especially when I had a rush order! Sadly, I learned they OUTSOURCE the canvas printing to another, unnamed company. Still, this was important, and they believed they could do a rush order and get the canvas to me in time to ship it via express mail overseas. Also, their quote price was shockingly in my price range! The canvas arrived early!. . .But despite talking extensively with MinuteMan, and adapting my files to ensure no errors with them for their press, there was OBVIOUS BANDING on the piece. Also; The outsourced company, a sign shop that does large scale printing, not only did they send a print with such issues, they mounted my canvas at an angle, making part of the black area appear on the canvas, and part of the image on the sides. There are also staples to the canvas that were not put in properly--They stick out and I learned this by hurting my hand when unboxing it; Since I prepaid, I had someone else pick up my order, and the person I sent was not knowledgeable about printing, or the piece, enough to realize there was an error. These errors all ensured I could not ship the piece the same day, or the next--and wouldn't arrive overseas in time. I am, understandably I hope, very hurt by these results, both to my hand and my career. I was beyond upset from all this, and while I was able to arrange to show in other ways, I decided to contact Minute Man and let them know what happened (In fact, much of this is from the email), thinking I wouldn't hear from them until Monday--and I was expecting to be told 'too bad', as I have met SO MANY print shops that do this. EXCEPT MINUTEMAN. They wrote back ASAP, apologizing, issuing a full refund, and letting me know they would be talking to the company they outsource their canvas through intending to get a refund for MinuteMan's acquiring their services! I know this one time, my print got messed up; But before that, I had customer service so good that, THAT is why I picked this company. One issue with prints of my work is moire, an effect you see when screen tones are printed and someone resizes the picture larger or smaller. The gentleman I worked with, Luke, helped me set up my print file so it was perfectly sized for canvas printing, including letting me send the piece over and letting me know if it looked good on their end: Despite this taking several emails, Luke put in the time, and moire? Was one thing my print DID NOT HAVE. Luke actually helped me set up the file *perfectly*, and frankly, I'm very impressed. I have had a lot of companies give me specifications or a template that still didn't work. Some have even changed their template or requirements listed on their websites after. Luke, however, was able to give me the exact specifications--and they were correct! I'm someone who needs a printer I can trust, and one who is local; I'm looking forward to getting my business cards done here, along with post cards, posters, greeting and holidays cards, notebooks--honestly they print so many things I need that I'm not sure I'll need another print shop. . .ever. They also do apparel, promotional items, and even custom items. I admit, this MinuteMan won me over, because who really wants to wait for their orders to come? With MinuteMan, they might do it fast, but the work they do gives you a smile that lasts. And unlike most print shops? They don't screw you over, are honest, and yes, their service is fast--Usually it's not a good thing to finish so fast, but this Minute Man is one I'm personally committing to; Their my go-to printer from this point on. I cannot recommend them highly enough.

great experience!! they did a wonderful job making a print out of my painting!! I plan to use them…read moreagain and again.

This is my choice print shop in Richmond. They have an array of print stocks, but they are also one…read moreof the only printers in the area (that I know of) that allow you to provide your own paper, and for that I love this place. The staff is friendly and can work with you to meet deadlines and other needs. I've gotten big projects printed with them and I'm always satisfied with the results.

The new ownership is great. They did a great job for our project. Highly recommend.read more

I just needed a copy of a booklet that was comb-bound, along with a couple of the pages enlarged…read more The employee who "assisted" me seemed totally put out, like I was bothering him with such a trivial request. No smiles, no "thanks for your business," didn't even respond to me at times. He said they couldn't (more like wouldn't) re-bind the booklet after making the copies. It was like it was the first time they had ever seen such a booklet. Bizarre. So, I wound up going to Staples, where the cheerful print services employee had a quote for me within a couple of minutes. Asked about re-binding the booklet, he said, "yeah, no problem, we do that all the time" (to paraphrase). The kicker? The quote from Sir Speedy was $143.55. Staples was $56.50 and that was with two 24x36 and two 18x24 enlargements not included in the Sir Speedy quote! The employee at Sir Speedy I dealt with needs to just run print jobs in the back while another employee with a modicum of friendliness and personality interacts with the public.

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

Koontz is the absolute best! I've worked with them for my F150 and GMC Savana, and both times…read moretheir work was perfect, and the cost was right -- it's a great value for your money.

This was my first accident my car has been in and dealing with insurance was a learning experience…read more The assistance I got from Koontz was so comforting and supportive, I was able to get my car fixed in 2 weeks. I loved how inviting and friendly the people are and I felt like I had no worries of getting it fixed. If I had any questions they'd respond to my call super quick and explain in detail what is delaying and what they are doing to fix it. I also was surprised how clean my car was when I got it back! I didn't know that was a thing they did and I honestly feel bad because my car was so dirty before. I should have cleaned it before I gave it to them Fortunately I didn't have to spend anything out of my pocket because the accident was completely the other party's fault.

I really like Flagstop. It's close to where I live and the folks working are always friendly. The…read morefirst time I stopped in, a bird had christened my car and after I went through the mid-level wash, the poo was still present. The guy working let me go through again free of charge, which was nice of him. I also appreciate that they have indoor and outdoor towels, windshield cleaning solution, and free vacuums to use. I feel like all car washes are priced high, but theirs is decently reasonable.

Ross was very friendly, patient and willing to explain the services provided. Very polite!read more

if I could give MORE stars I WOULD! Just yesterday afternoon Thanksgiving Holiday weekend) I was…read moreout of town, driving north on I-95 about 20 miles south of Richmond when I got dashboard msg warning me of engine overheating & to idle engine immediately! Close to my overnight destination, I managed to 'limp' car there after a couple cycling stops for engine to cool. at 81 years old I became veryworries & anxious about what to do! Once i found & contacted Malcolm, he agreed to come out right away - in the dark, and in freezing temperature to help me out. And INDEED he did! He was able to identify the problem, fix it, & do a couple tests to make sure. He was truly a GODSEND. And this guy KNOWS his stuff! His fee was reasonable & fair - a great value. I HIGHLY recommend him!!!

If you need an honest mechanic in town, you need to call Mr. Kweleme. My vehicle wasn't feeling…read morethe same after it was serviced. I had it looked at by three different mechanics in Richmond area. All gave me a list of things that needs replaced. Each one's list was different things to be replaced. None of their suggestions sounded right to me. After looking on Yelp I found Mr. Kweleme. Mr. Kweleme replaced two of my vehicle's spark plugs and changed the engine oil and it fixed the issue. I also asked his opinion on the other things mentioned by the previous mechanics, and except one thing, everything else that was told by other mechanics was not necessary. Mr. Kweleme confirmed those parts are in good condition and explained why he thinks they need no replacement. I think Mr. Kweleme is also charges resonably. Thank you Mr. Kweleme!