Super easy to drop in here for key copies. Lovely staff and quick! I called in advance to make sure…read moreI had everything I needed and the woman who answered the call was lovely.

They are so good !!! Best service and all, took him 5 min to open that door !!! I'm so impressed…read morethank you so much !

Fast, friendly, efficient and all for a good price! As a…read morewalk in they diagnosed my existing set of keys and set me up with a new remote key all in about a half hour!! THANK YOU

I had a deadbolt that would not disengage. I put out a request for quotes on Yelp. American was…read moreable to give me a price range estimate and was able to come out the same day I confirmed the appointment. Very quick adjustments instead of selling me a new deadbolt, and at a price that was at the low end of the quote range. Very helpful, very polite. Definitely recommend.

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

These door to door salesman are aggressive. I wanted to hear him out and what Vivant had to offer…read moreand well their system is garbage. Just stick with Ring, blink and literally any other security system. The best security is a good ol shotgun.

They never returned call, so I called someone else. Very surprised. Going back to Richmond Alarm…read moreCompany. They are very professional & have done work for us before. Thought I'd find someone a little bit closer, but what's the use if they don't call back

After pricing Home Security systems form ADT, Richmond Alarm, and Dynamark, I chose Security…read moreLogistics. Unlike their competitors their pricing was straight forward with no hidden costs or sales gimmicks. The system Security Logistics offered was functionally superior with a color touchscreen. Plus I own the system from the date of installation and they don't require a long term contract. Their installer was prompt, professional and friendly.

I signed up for ADT but the sensors do not work. The alarm tripped all on its own the only time we…read moreset it. I've been trying to cancel the contract ever since. They randomly charged me $294 for the equipment and overdrafted my account. Then they tried to charge me $919 a month later stating this was the buyout to cancel. I told them I couldn't afford that so reopen the account which they did and then they proceeded to debit my account $839.77 with absolutely no warning. So now I've paid them to cancel the account AND the account had been reopened and they expect me to pay $30 a month. This is the absolute worst company. You get 0 customer service just apologies even from managers. I wish there was an option for 0 stars

ONCE AGAIN, I WISH I COULD GIVE ADT A ZERO…read more I'm really getting tired of ADT. After 3 months of ongoing problems, and finally a new panel. Never fully compensated for all that I experienced over 3 months. They replied to YELP and I asked I contact them. Not in the mood yet to deal with them. Now, for the past week including today, the panel date is stuck on 6:06 PM August 10, 2024. Today is August 17, 2024. The time is currently 12:10PM. I despise calling this company about anything related to the equipment and service. So here I go again. I have to be in a certain frame of mind to call them. It always put a damper on my day. And now is not the time. Especially after my last encounter with them. YELP should include ZEROs for ratings. So sick of this company and I'm stuck in a multi-year contract unless I'm able to afford to buy out of the contract at some point. I'm going to work on making that a priority. I can't go several more years of this incompetent service with malfunctioning and inadequate equipment. And as I posted previously, they lie. Again, I took pictures of the panel with the date and time it is stuck on. I don't know how to upload photos. Otherwise, I would attach them. Wish me luck with this rip off of a company. I feel the service is overpriced for the quality of service and equipment you get. I left them years ago, came back because I thought they would be better over time. NOT SO! AGAIN, I WISH I COULD GIVE ADT A ZERO!

I had a great experience with Neblett LLC Fastway Locksmith. The service was fast and professional,…read morethe price was right, and the technician was courteous and knowledgeable. Highly recommended for anyone needing locksmith services in Richmond!

They were rude because i didn't pick up the phone right away when someone called to scheduled an…read moreappointment for a replacement key . Well we made the appointment for the next day , a few minutes after we hung up I found my keys so I called back again and canceled the appointment, they threatened me to charge a cancellation fee even when there no agreement on that and even when the appointment was cancelled almost immediately and the appointment was not until the next day.

Petersburg Alarm Company is a reliable, family-owned company that is consistent with following…read morethrough with all projects, helping customers, and putting all clients first. They do the best job in the 804 area and get back to you in a very timely manner. Beyond fair and knowledgeable, this is the alarm company that you should call immediately and switch to if you haven't already! I recommend them and they are constantly growing with 30+ years of service.

From the owner: For more than 48 years, the Chester area has known Petersburg Alarm Company, Inc. as the place for…read more24-hour alarm monitoring, security systems, burglar alarms and camera systems.

What is going on with customer service of late? It's horrible !!!…read more I can't even get a simple battery replaced to keep my system going. It's ridiculous! Service appt has been scheduled and cancelled twice now with last minute notice. I'm ready to switch companies.

If you buy this alarm system, you will never know peace again. Not sure why I don't see more…read morereviews talking about this. We've had Vector security for at least a decade, but in the last few years something has changed in our alarm system. If any alarm component is not in perfectly working order, the entire system beeps loudly. EVERY 30 seconds. Indefinitely. You can silence it, but only for 4 hours (this is not a full night of sleep). This sounds like it would keep you safe, except that it beeps whether the alarm is on or not. There are, I would estimate, 70 components to the alarm, and if you even brush the cap of one of them, the beeping starts. The machine will tell you that one of the 4 (or any number) of windows (or anything else) is the problem in a given room, but you have to trial and error which one it is. Some of the equipment will require that vector security come out to fix it, and the beeping will not stop while you wait for that appointment. I've explained to at least 5 vector security employees in various positions that this is a form of torture and no one has seemed even remotely surprised that this is how it works. I've asked them to shut off the alarm system, and they have refused. They require a month's notice for official termination. This alarm system has added significant stress and burden to my life. Do not buy it!!!

I had used this company about three years ago and had successful results with them setting up a tv…read moreand installing some surveillance cameras. Almost two moths ago, I called them to replace some of the cameras and take care of some other issues. A service representative came out and told me what needed to be done but no one ever called me back to set up a time to take care of the issue. I called them twice and no one ever returned my calls. My next communication with them was to get a bill for $280. I was charged what felt like a huge amount for them coming out and talking about the problems but they could not or would not fix the problems. If they had at least contacted me to tell me that they could not fix the problem, I probably would not have been so disappointed with this business. I will not be calling this company for any of their services in the future.

Great job installing & setup of my new smart TV and sound bar. Knowledgeable and efficient.read more

Had i been thinking at the time, I would have refused the service. $289 to retrieve car keys is…read moreridiculous.

The person that came here to copy my car key and reset my key fob and was very knowledgeable and…read moreprofessional. I highly recommend this business.