Had a good experience and explained everything so we felt comfortable with the purchase of the unit.

I made an online reservation via U-Haul on 3/15 to move into the unit on 3/16. I went to the facility on 3/16 after checking the hours (9a-5p) online. They were closed, so I called the number on the building, no answer. I Googled the facility and found another phone number, no answer. We went to the business next door to see if they were affiliated and were not, but were nice enough to call the Lapeer office for us. We then drove 20 minutes, paid $45 for the month and insurance. We received our code to get in and the unit number. We went back to the facility on Sunday to make sure we could get in prior to moving stuff. We were able to get into the facility, but our unit was under construction. Only half the walls were built and we could get to other units from the back of ours. I called U-Haul and explained the situation, she called this facility and told me to call them back for assistance. My husband went to the facility to ask for another unit, the worker said we could pay more money for a different unit or get our money back. He asked for our money back. There were so many issues with our experience and nothing was made right in the end. This was by far the worst experience I have ever had with a company. read more