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Recommended Reviews - Immigration Advice Service
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3 years ago
Avoid them at all cost. The worst experience I had with any firm in my life, extremely disappointing and distressing. The handling of my case was not just slow but egregiously inefficient, resulting in months of wasted time. Despite paying a substantial fee, I received almost nothing in return, with no tangible progress or support. The case worker assigned to my matter, Reina, showed an extreme lack of concern and commitment, leaving me without a response for weeks despite multiple followups. When I was able to get some sort of response or interaction, it was often condescending and patronising, further exacerbating my dissatisfaction. I filed a complaint with them at the end, which took months to resolve. They often gave me wrong information and didn't seem honest. Getting my money back was hard, and the final offer was too low. But I was so tired of dealing with them, I just accepted it to end things. read more
4 years ago
Really horrible service. I was trying to put no stars but that was not possible unfortunately. Charged me 150 GBP and call lasted about 7 minutes...6 minutes was just confirming my information and 1 minute of just telling me my only option is marriage. No other potential options were explored and no plans given for what I could do in the upcoming years. What an absolute waste. The person helping me Dorota seemed to have to pause and look in her notes on what I could maybe do so I told her that she is wasting my time and ended the call. Then Alexandra emailed me afterwards saying that proper advice was given and no refund will be awarded. I am not sure if their previous reviews are fake but avoid these people at all costs. read more
7 years ago
Do not use this company!! Unprofessional and a total waste of time. I had a complex immigration issue. On the phone the advisor assured me that the company had dealt with similar cases and they could help me. He demanded I make a payment of £200 over the phone - I did. When I met with the solicitor 3 weeks later, she immediately informed me that they do not deal with such cases and the advisor should never have made an appointment. She assured me I would get my £200 back. 3 months went by and the refund did not come through. I phoned the solicitor on 3 occasions, she did not get back to me. I sent her 2 further emails, still no reply. I contacted the head office and got passed from one team to another. I demanded to speak to the guy who advised me. I was told he left the company. Finally after 4 months they refunded me £170 when initially I paid £200. when I enquired they said the £30 was a cancellation fee. I was very angry and demanded I get my full money back. In the end they did give this back. Terrible service and very very unprofessional. read more
9 years ago
AVOID LIKE THE PLAGUE!!! If I could give this company minus 5 stars I would. Honestly, if you go into the street and throw your money into the nearest rubbish bin it would be a better use for it than giving it to these guys! When I first applied to IAS my case got "upgraded" to Kirsty Hird, operating from the Glasgow office, for an extra £200. I didn't mind paying extra for added expertise; however, what I got instead of expertise was a very unprofessional approach and lack of even the most basic knowledge. Namely, in my initial meeting: * Kirsty was completely unprepared; * She confessed she had never before applied for ILR under my circumstances (i.e. ILR based on 5 years under Tier 2 General) and only has experience with extending Tier 2 applications; * She did not know what application form needs to be used for my case and after browsing the internet for about 20 minutes had to call someone else to clarify that; * She could not give me specific information on the documents required for my application; * She could not give me specific guidelines on employment letters and other documents that need to be prepared (e.g. what information should be mentioned in the employment letter, what format it should be in, etc.); * She gave me wrong information on an objective fact (the minimum salary required for the ILR application - she said it was 30k, when I pointed out it's 35k she played it off as if she was talking about Tier 2 applications, which also wouldn't be accurate); * When we were going through the form together, Kirsty kept saying that certain questions don't make sense, that they are - and I quote - "clear as mud", and she could never clarify any questions I had either. So, instead of leaving me feeling positive and reassured, the meeting completely undermined my confidence and raised way more questions about the application itself than I'd had before. It was a complete waste of my time, my annual leave and my commuting money. I requested a refund in writing and didn't hear back for a while; when I called the company, my case got assigned to John Oborn who never listened to anything I was saying, kept breaking his own promises and ignoring my emails and calls. Despite me asking for a refund and clearly stating I had no intention of going ahead with the application through IAS any longer, after a few days of silence after our initial conversation with John I got a call from an unknown IAS solicitor who barely spoke any English, yet advised he would be picking up my case going forward... Long story short, it took me 4 weeks and a lot of wasted nerve cells to get back the money they charged me on the very first call - and even then they still kept £150 for my meeting with Kirsty, even though that experience was truly shocking and I ended up advising her on the field that she is supposed to be an expert in. All in all, I've never had a worse experience with any other company in my entire life, and I strongly recommend that you and all your friends avoid having anything to do with them. Shame on you, IAS, for taking advantage of the people who are by default in a vulnerable position when they come to you for advice! read more
More info about Immigration Advice Service
12 Blackfriars Street
Conavon Court
Manchester M3 5BQ
United Kingdom
City Centre
Directions
0161 826 3758
Call Now
Visit Website
https://iasservices.org.uk
From the Business
Specialties
At Immigration Advice Service, our values are what truly set us apart. Our specialist immigration lawyers and advisors have decades of experience in all areas of immigration law, and are specifically selected for their commitment to immigration and asylum work. In addition to being highly experienced, dedicated and passionate, many of our staff members have been through the process of immigrating to the UK themselves, either first hand or with family members and/or friends. This has given them an unrivalled insight into the more personal side of the immigration process, which they are therefore able to see from both a human and a legal perspective. This enhanced understanding of what people are going through on the personal side, including of the impact of the process on people's daily lives, means that the customer experience our clients receive from our advisors and lawyers is second to none. The firm has grown consistently over the last few years. We are therefore large enough to provide a full range of immigration, asylum and citizenship services yet small enough to ensure that each client still enjoys the personal touch to our service. We conduct both private and publicly funded work and have been awarded the Specialist Quality Mark (SQM) for our Legal Aid work on immigration and asylum. We have offices throughout the UK. Our services are therefore within easy reach, no matter your location. We believe that high quality, affordable, professional immigration advice
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3 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
2 years ago
Avoid at All Costs - Incompetent and Unprofessional I deeply regret using this firm for my immigration case. From start to finish, they were disorganized, unresponsive, and demonstrated a shocking lack of professionalism. They made costly errors, failed to meet promised deadlines, and did not provide clear guidance or support during an already stressful process. What's worse, despite their poor service, they have yet to process my refund--six months after it was promised. Multiple follow-ups have been met with excuses and delays. It's clear this firm cares more about collecting fees than actually helping their clients. If you value your time, money, and peace of mind, please look elsewhere. This was an expensive mistake that I hope others can avoid. read more
9 years ago
From the very first contact, the advice given was helpful and the ensuing meetings were prompt and professionally carried out by our advisor Miss Kirsty Hindes. She was working under a tight time frame yet managed to get everything done within that frame. We are very grateful for her support and will be using her again I hope when the next application time comes round in 30 months time. read more
10 years ago
Fantastic Service - I could not fault them








