I am a firm believer in providing review feedback to both service providers and future customers. 24 hours ago, I would have started with a negative review; however, Impact Battery responded quickly to my concern on a battery charger I purchased from them, through Amazon. The company was honest and resolved my complaint immediately. Hence, here comes my 5-star rating. Don't hesitate to purchase from them. read more

Darren, the CEO of the company reached out to me, and offered to set it right. I can understand employees going off the rails. I think that my original review was hasty. Give them a try. I like what I'm hearing from the CEO. read more

I purchased a Northstar battery from them 3 years ago and contacted them about a warranty replacement (48 month manufacturer warranty). I had already done some troubleshooting on my own then performed more at their behest. At that point, I asked if I got a parts store to sign off that the battery needed to be replaced would they honor it and was told no (they wanted more testing which had been done already). It was clear they merely wanted to avoid a warranty claim. Buyers use caution! read more

One year old Northstar Marine battery is dead cost over $400 and I can't get them to answer emails about the warranty. Shop somewhere else!!! read more

Poor products followed with terrible customer service. Spend the extra money and buy from your local dealerships that will warranty the products they sell. read more

I ordered a battery that was said to be in stock. Since it was critical for me and not readily available I sent an email to confirm availability. The sales person responded the next day indicating it was in stock and would ship to me the next day. When I followed up at the end of the next day another person responded and said they don't stock the battery but rather ship from the manufacturer and it would take 4 weeks to ship. I was blatantly lied to by the first sales person and it cost me 3 days in my search for the battery. Would recommend no one use this "order taker" as they are clearly dishonest. read more

I needed 4- Deep cycle Batteries for my Electric Pontoon boat. I knew what I wanted and they had them in stock at the best price on the internet. At $300 per battery, it was a great deal! These batteries aren't cheap but my boat needs the best. Impact got these out the next day and they were delivered 2 days later! Couldn't be happier! Thank you! read more

Impact Battery company did a great service for me. FedEx lost my first order took 2 weeks and they finally said I need to call the supplier and have them put a claim in. When I spoke with Impact Battery they immediately sent out a second order to me and I received it in 3 days. I feel they went above and beyond to help me out and make sure I got their product on a timely basis. By the way the battery is probably the best one I've ever had for my motorcycle. Good quality and great cranking amps. read more

I was switching my golf cart from six 8v batteries to four 12 v batteries. I didn't have the wiring for the new batteries quite right and Darren took the time to help me get it right. They also had the good price on my new 48v charger and shipped it out very quickly, I am very impressed with their customer service. read more

Terrible service, said they had a battery in stock, ordered it paid for overnight shipping. Yuup called up two days later, battery had not even been shipped. Apparently they sent it to a vendor to supply the battery and it never happened. But they sure as hell charged me for it. Stay away from this company!,, read more

These people are the best. Very knowledgeable and their customer service is great. They helped me through a tough situation. I will return to them for any other charging needs. read more

Same as above, try to get a battery warranty is like pulling teeth! Jump through hoops after many trips and money trying to figure things out and finally it turns out to be a bad battery! 1 year old with a four year warranty and its going into the trash! NorthStar No More! read more

I purchased a motorcycle battery for my 2004 Honda ST1300 ten months ago. Yesterday, the battery labored to start the motorcycle. After driving it to work and back, I parked it until this morning. This morning I attempted to start my motorcycle, but it was very slow and labored, and the clock and odometer reset. Plus it was too slow to start. I put it on a trickle charger. After returning home from work, I unplugged the charger and the motorcycle started right up. I've emailed Impact Battery for a replacement, but haven't heard back yet. I do expect them to ask me to take a reading now, after 12 hours, and after 24 hours. Bad batteries can happen, but I do expect them to honor the warranty. If so, I will update this review. read more

Purchase a motorcycle battery with a 2 years free replacement. After one year battery is dead. I email then to let them know that the battery is dead. My motorcycle is stock no after market lights (LEDs or HID). They are making me jumps through hoops to get a replacement. Charging the battery and then taking measurement with a multimeter over the next 12 hrs then 24 hrs. Battery is dead clear and simple. All I wanted to do was ship the bad battery back to them and a get a good one. I know if I had purchased a battery at a store instead of online I would of have a replacement already. lesson learned only get a battery from a retailer who stands behind the products they sell read more

Horrible company. I purchased batteries through Amazon and they never arrived. Impact refused to accept blame. They are, at this moment, refusing to credit back my money and are trying to charge dock fees because the package sat at a terminal somewhere. The tracking numbers supplied to Amazon did not work. I highly suggest do not do business with this company and double check when ordering Amazon from third party suppliers. read more

DO NOT, I repeat, DO Not buy a battery from these guys, they get rid of old stock, my battery couldn't hold a charge at all, cost me shipping to return it to get a refund. Had to fight to do that, terrible service. read more

Bought a battery from them for an atv on 4/9/17. Never got around to (trying) to use it until March of 2018. It will not hold a charge. Upon contacting them about the alleged 2.5 year warranty, I was told that if I didn't use it after 6-8 months, it probably had sulfated. Lo and behold, that's not covered under warranty. Don't waste your money with these people! read more

I purchased a $72 battery from them. It was supposed to replace the Power Wheels 12V Battery, and provide twice the charge time. However, it never ran for more than 10 minutes at a time. I bought the Power Wheels for my grandkids to use. They only come a few times a year. After they tried it a few times, and it performed very below par, I took it to a local Battery Plus store to have it checked. It was diagnosed as only 42% healthy, meaning it only held 42% of the capacity it was supposed to, even though I charged it the way i was supposed to and stored it indoors. I contacted Impact Battery and they refuse to do anything because it is past their normal return period. read more

Super Fast Shipping!!! Thank you so much when above and beyond!

I couldn't believe the speed that my order arrived in! Just in time for my big weekend trip!! Highly recommend.

Bought another battery from Impact Battery for my Kawasaki. Only problem was I received the wrong battery. Contacted the company and they sent the correct battery immediately, and also paid for the wrong one to be shipped back. Would have given 5 stars if the correct battery had been sent initially. All in all, still impressed with their service. read more