Went with a friend to the emergency room on a Saturday night. Even with the covid precautions, we…read morewere seen right away and received top level care. Kaitlen and Dr Robinson were really friendly and gave high level of prompt care for my friend. They were polite and efficient, and the outcome was great. This is a very well managed emergency room and they have all of the modern equipment and competent staff. We would use this hospital again.

This infusion center was better than any other in the quad cities! Adriane was superb and very…read morecaring. She went above & beyond the call of duty. Highly recommend anytime you need health care needs.

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

After four weeks of attempting to coordinate care with Genesis Home Medical, I have decided to…read moredisengage entirely. Following the submission of my referral, I received a text message a week later stating that my records were under review and that I would receive a follow-up call to schedule an appointment. That call never came. When I followed up myself, I was informed that scheduling could not proceed without the complete records from a sleep study conducted over two decades ago. This requirement is not only unreasonable but also profoundly out of touch with the realities of long-term medical care. In the 20+ years since I received my CPAP, not a single provider--whether physician, home health company, or insurance--has required those records, or EVEN asked to check the machine. Expecting a patient to retrieve documentation from a defunct sleep center or from physicians whose practices have changed hands and locations multiple times, especially from an era when electronic medical records were barely in use, reflects a disturbing lack of flexibility and common sense. This experience demonstrated a clear failure in communication, accountability, and patient-centered care. I would strongly advise others to seek alternatives.

Thus is the hospital I use for all my heart issues and sicknesses, with that being said, I also…read morewant to add I have never have had problems myself. NOW, I would absolutely hate to be someone walking into the ER with ANY issue (I've always ended up going by ambulance rig for ER visits) that should have prompt attention. Tonight I witnessed first hand how an ER can be run so piss poorly, that I would choose to drive 30 miles to a podunk hospital than ho to Trinity Rock Island as a walk in patient. A 40 year old male presenting with left side abdominal pains just below the ribcage, low grade fever, dizziness, nausea, fatigue, panic attacks, loss of appetite, vomiting blood, chest tightness, b/p of 158/98 at 180 lbs pulse of 100bpm, and fainting spells sits for 30 minutes when there are only 4 others waiting and an empty parking lot showing that there is no way that in an ER with atleast 20 bed could be full. The receptionist, who is lucky I missed her name tag or I'd call and raise hell tomorrow with their HR, was rude as hell. When taken in for triage to find out the chief complaints of the patient (I went in as a witness), patient was handed a specimen cup and told that if he was able to fill it once he was sent BACK to the waiting room, that would help speed up his waiting time, he filled it after another 10 minutes in the waiting room and passed it to the desk woman. After another 45 minutes he was called back for blood draws. Sent back out to wait again, and an hour later he decided to go to a smaller hospital half an hour away the following day, and just be in pain that night. He was wrong for leaving, but when you feel like absolute crap, you're in pain, haven't been able to eat, or sleep well, for 2-3 months, explain it to someone and get nothing in return, your anger can take over and you do counterproductive things. I'd rather be beaten half to death with a bag full of rocks than have to walk into that ER. Ambulance rides rule there.

Went in for shortness of breath on the 23rd it's now the 25th and they don't know much more then…read morewhen they began . Rude staff never ever cleans up room food is a disgrace. Highly disappointed

Can't say enough good things about my experience at Mercy. Obviously a hospital stay is never fun,…read morebut the staff here were incredibly kind and compassionate and helped take a lot of fear out of the experience. From the time I arrived I was triaged and seen by a nurse within 10 minutes - which is unheard of at any other ER. All of my concerns were thoroughly heard and treated. Would definitely recommend them.

After waiting 5.5 hours at the university ER, I decided to go to Mercy. Mercy was easy to navigate…read more When I walked in the front desk was very helpful and clear on when I would see someone. I got my nurse right away and she took me to a private room, did some vitals and asked why I was there. She really listened to what I said. I then waited for the doctor to come in. Although it took an hour and a half for him to show, the nurse checked on my a couple time making sure I was okay. Doctor really listened to my needs and talked me through the next steps I would need to take in the morning. Overall a great experience (for an ER trip)! I wish I would have started here rather than the university ER!

I was treated like I was their only patient by the doctors and nurses. I was seen by the…read more hospitalist as well as specialist and all of the truly focused on me.

dirty ER. very uncaring staff. My husband needed a wheel chair and they acted like it really was a…read moreburden. There was also blood on the floor and a person that worked there took come wipes and cleaned it up using her foot. when my husband got to his room he asked for a washcloth toothbrush and tooth paste. I went through the cabinets out in the hall and found these items for him. this was 24 hours later. My husband walked out on his own when he became frustrated while the nurse was trying to scan his wrist band and bottle of meds that were to be given every hour. nurse told my husband she would be back every hour to do this. it never happened so she was trying to scan the medicine and his wrist band for all those hours that he did it himself. totally unacceptabl. worst hospital we have ever been to. Unless you absolutely can't make it anywhere else avoid this hospital. Not one person was kind or caring. My husband was transferred there from Muscatine where got great care for what they were able to do. Rude Rude Rude staff.

Unbelievable. This place has really gone to shit. There isn't a good hospital in Cedar Rapids,…read moreIowa. I used to think Mercy was the best, but not anymore. You'll die of old age waiting for anyone to help you. Sure, they can put you in a room, there's plenty of empty tiny little rooms they can leave you in for all day and night while they ignore you and ignore your winces of pain. This the last time I go to any ER in Cedar Rapids, Iowa unless I'm unconscious or dead. At both hospitals they are very snotty and disrespectful. I don't know what happened to this place but I won't be caught alive in there ever again.

was told about a year back by my primary provider that she was refusing to refer me out to a GI…read morespecialist due to the fact that they were understaffed and it would "take a while", and because my issues didn't seem severe enough. that was after a 5 minute conversation (in which i described pain so severe that it is causing me to be unable to work or do much of anything!). she ended our appointment early and did nothing for me despite the fact that i was and am struggling with severe pain, discomfort, and fatigue. when i did finally get to a GI specialist at mercy, no thanks to her, i found out i have severe, chronic, and completely disabling GI issues...they proceeded to do nothing about it. this place has set back my treatment for months. don't go here if you can help it. mercy is honestly infamous for this kind of mistreatment and i knew what i was getting into - ive been dealing with medical issues my whole life and i know how to advocate for myself, and yet i still would have been better off pretty much anywhere where they actually care.

3+ hour wait with head trauma. Left without ever being seen. How can they be called an "emergency…read moreroom"?

This starts with ER, not sure how it can be called emergency room when it's so slow. my wife came…read morein at pain level 9, we waited 2hr for a bed. Then another 4 hours to finally admitted her surgery went smooth but she is allergic to the glue and was on her chart and we discussed with the nurse and they still used it. Later that night of surgery they wanted to get her up to walk, it had now been around 15 hour and still no one had gotten her up to walk. also thru the night they only gave IV pain meds but the chart says to alternate between IV and oral. Also she left room to get a scan and when she came back to the roon no one hooked up her IV, we she to ask twice before some one came in. Everything just moves so so slow. Worst experience ever. should have just went to Mercy

University of Iowa Health Care System in Iowa City led by my oncologist allows me to become an…read moreactive participant as each specialist listens to my immediate medical concerns, and after analysis develops a medical plan which is coordinated with other remarkable specialists such as De Andrade. The team shares notes across systems by making sure there is time centered Follow-up with a coordinated medical plan full of tests and monitoring that keeps your medical condition in the forefront with periodic reviews and medical updates.

If I could rate the staff (most of the staff), this would be at least a four star review. I really…read moredebated to write this but our family member is out of the hospital now and NO one will ever go there again. Nurses were fantastic and care was more than adequate. Communication among the "teams" of doctors was terrible. Communication with the family was abysmal. We experienced the ER, the cardiac floor, the spinal floor, the pulmonary floor and ICU. Getting information was impossible. So glad she's home now. Mayo is only 30 more minutes for this part of the family. That's where they will go for critical care if at all possible. For a university-teaching hospital, I was expecting more. Maybe they should rely on their people more.....

I took my daughter to Mercy Urgent Care because she was having sinus issues and bad ear pain. We…read morewere seen promptly and the doctor was very thorough and kind. As it turns out, my daughter had a bad ear infection and the doctor prescribed her with medication to help her. Overall, our visit didn't take long and the inside of the clinic was clean and sterile. Overall, good experience!

The North Liberty Mercy Urgent Care has always been a wonderful option for us in the evenings or…read moreweekends when someone in the family has needed a doctor. Always received quick service from knowledgeable medical professionals.