I was treated like I was their only patient by the doctors and nurses. I was seen by the…read more hospitalist as well as specialist and all of the truly focused on me.

dirty ER. very uncaring staff. My husband needed a wheel chair and they acted like it really was a…read moreburden. There was also blood on the floor and a person that worked there took come wipes and cleaned it up using her foot. when my husband got to his room he asked for a washcloth toothbrush and tooth paste. I went through the cabinets out in the hall and found these items for him. this was 24 hours later. My husband walked out on his own when he became frustrated while the nurse was trying to scan his wrist band and bottle of meds that were to be given every hour. nurse told my husband she would be back every hour to do this. it never happened so she was trying to scan the medicine and his wrist band for all those hours that he did it himself. totally unacceptabl. worst hospital we have ever been to. Unless you absolutely can't make it anywhere else avoid this hospital. Not one person was kind or caring. My husband was transferred there from Muscatine where got great care for what they were able to do. Rude Rude Rude staff.

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

After four weeks of attempting to coordinate care with Genesis Home Medical, I have decided to…read moredisengage entirely. Following the submission of my referral, I received a text message a week later stating that my records were under review and that I would receive a follow-up call to schedule an appointment. That call never came. When I followed up myself, I was informed that scheduling could not proceed without the complete records from a sleep study conducted over two decades ago. This requirement is not only unreasonable but also profoundly out of touch with the realities of long-term medical care. In the 20+ years since I received my CPAP, not a single provider--whether physician, home health company, or insurance--has required those records, or EVEN asked to check the machine. Expecting a patient to retrieve documentation from a defunct sleep center or from physicians whose practices have changed hands and locations multiple times, especially from an era when electronic medical records were barely in use, reflects a disturbing lack of flexibility and common sense. This experience demonstrated a clear failure in communication, accountability, and patient-centered care. I would strongly advise others to seek alternatives.

Heart care was good, cardio rehab was great and the staff are the best. Learning to cook and eat…read moreheart healthy had made my life easier to move forward! Thanks

Thus is the hospital I use for all my heart issues and sicknesses, with that being said, I also…read morewant to add I have never have had problems myself. NOW, I would absolutely hate to be someone walking into the ER with ANY issue (I've always ended up going by ambulance rig for ER visits) that should have prompt attention. Tonight I witnessed first hand how an ER can be run so piss poorly, that I would choose to drive 30 miles to a podunk hospital than ho to Trinity Rock Island as a walk in patient. A 40 year old male presenting with left side abdominal pains just below the ribcage, low grade fever, dizziness, nausea, fatigue, panic attacks, loss of appetite, vomiting blood, chest tightness, b/p of 158/98 at 180 lbs pulse of 100bpm, and fainting spells sits for 30 minutes when there are only 4 others waiting and an empty parking lot showing that there is no way that in an ER with atleast 20 bed could be full. The receptionist, who is lucky I missed her name tag or I'd call and raise hell tomorrow with their HR, was rude as hell. When taken in for triage to find out the chief complaints of the patient (I went in as a witness), patient was handed a specimen cup and told that if he was able to fill it once he was sent BACK to the waiting room, that would help speed up his waiting time, he filled it after another 10 minutes in the waiting room and passed it to the desk woman. After another 45 minutes he was called back for blood draws. Sent back out to wait again, and an hour later he decided to go to a smaller hospital half an hour away the following day, and just be in pain that night. He was wrong for leaving, but when you feel like absolute crap, you're in pain, haven't been able to eat, or sleep well, for 2-3 months, explain it to someone and get nothing in return, your anger can take over and you do counterproductive things. I'd rather be beaten half to death with a bag full of rocks than have to walk into that ER. Ambulance rides rule there.

If I could give this ER department a negative star rating, I would…read more My 75-year-old dad arrived with stroke-like symptoms and was kept in the ER overnight so they could perform an MRI the following morning. During that entire time, he was never given fluids, never offered anything to eat, and his call light went unanswered for 10-20 minutes at a time. At one point he tried to get up to use the urinal on his own because no one responded, and he fell on the same hip he had just had replaced a few months ago. When we raised concerns about the fall and asked about getting his hip x-rayed, Physician Hayes responded with unnecessary rudeness and condescension. She looked at my dad and asked, "Sir, do you have dementia?" Not only was this disrespectful, but any provider should be aware of a patient's medical history by reviewing the chart before making comments like that. By the time we were discharged, I was furious and deeply concerned. The care my dad received was neglectful, dismissive, and ethically unacceptable. I will be contacting the patient advocate to file a formal complaint. Something needs to change before someone is seriously harmed--or worse.

The most horrific hospital in the Quad City Area. Do not go there to the ER anywhere close to 9pm…read moreor after. You are sure to die while in the waiting area. 5 hours waiting and the sun is sure to be up by time we get any help. I swear there is one employee working, or something of that nature. Go anywhere else, just not Silvis Illini Hospital.

Very please with the immediate service and detailed diagnosis. The doctor ordered the prescription…read morewhile he was still in the exam room via wireless. Brilliant! In and out in less than 30 minutes.

I am very impressed with the professionalism, care, and services the center has for their patients…read more Dr. Taylor, was so patient with my questions. Answered in a understanding way. The staff there are all so helpful. The quad cities is very fortunate to have this center available to us. Thank-You Pam Lane

It would be nice if the bill services would notify you if there was a bill due before sending…read moreOverdue notices. No matter how I select settings through the only Pay services (email/paperless, paper), no notice arrives until it is too late. But overdue notices come quickly! Every. Single. Time. This was an issue even before the merger with MercyOne. I was hoping there would be an improvement. Nope. This is not an issue with every other hospital service I have been to, including Trinity, OSF, Mercy.

the nursing staff is horrible, you ask for your medication or other items and it takes them forever…read moreto receive, i would not recamend going to that hospital

This is NOT an urgent care -- do not be deceived. A visit here will not be billed to your insurance…read moreas an urgent care visit but as a doctor's appointment. This can cost you a lot of money if you are from out of town and out of your own network.

I went here on a Sunday, I had a infection of some kind, running a fever. The doctor looked me…read moreover and gave me antibiotics, one of day for 5 days and sent me on my way. They didn't take any blood samples, chest x-rays, anything that would help in telling them what was wrong with me. Monday went to the ER, blood sample, chest x-ray told them I had pneumonia in the right lung. Needless to say I won't be going back to Genesis Convenient Care.

First I want to say that the care my husband got was wonderful. The nursing staff was top notch…read more The doctors were great. The drawback was the case manager. She was either busy, or completely missing in action. If you called it was always voice mail. And she always had an excuse for whatever was wrong and it was never her fault.

From the owner: Select Specialty Hospitals specialize in treating patients recovering from catastrophic critical…read moreillness. Our interdisciplinary teams develop individual treatment plans to meet each patient's needs with a goal to improve over time and return to their daily lives.