I want to start this by saying for the most part I loved living here. The staff is very friendly…read moreand helpful. They get maintenance requests done quickly, with the exception of my roof that frequently leaked. The other residents were okay, I don't think they screened potential residents very well as some were a bit rough for the quality of living the complex is aiming for and the community forum is mostly full of people complaining. The dog park was the only thing that was really bad here. It would randomly be locked, was not well maintained, always full of dog poop, and smells VERY strongly of dog pee. However, upon leaving the complex... that story changed dramatically. I left my apartment in good condition with some minor stains on the patio that needed painting over (as the patio was painted already, it did not seem like a big deal). Upon receiving my move out charges two weeks later, they had decided to charge me for repainting and recarpeting the entire apartment. The painting price was not a big deal and is pretty standard for most places. HOWEVER, when I left there were no stains or discoloration on the top of the carpet, so they tore it up and decided to replace it for THREE spots of discoloration on the bottom of the carpet. Even when the move out report completed stated that the carpet did not need to be replaced. Upon talking with the company regarding the charge for carpet replacement, they claimed that they were pet stains that warranted replacing the carpet. When I told them my 3 year old dog never had an accident inside, and never has in the entire time I've had her, that if there were STAINS ON THE UNDERSIDE OF THE CARPET, it might be from the MANY roof leaks I've had and reported they responded with "the charges are valid and will stand". Keep in mind I only lived there for 1 year. Very very unhappy and highly recommended you look elsewhere. They are nice at first but will take complete advantage of you when you leave.

I'm new to the property, but I have enjoyed everything so far. My apartment is quite spacious, well…read morelaid out, and completely carpet free. My garage is spacious and large enough for my car, storage shelves, and my bikes. I intend to remain here until I purchase a home.

We lived at The Mark for 1 year. We enjoyed many elements about our time there -- first off, the…read morelocation is amazing. You can't beat being right by 99, 45 and Hardy Toll. Despite being so close to all of that, nature is everywhere and there are really some great bike trails and even a nature preserve not far off. It's close to H-E-B, a nice Kroger, and a CVS. The staff was always kind, and took good care of us. No issues there. So why did we leave? Price point. For an apartment built 5 years ago, it was priced the same as a brand new competitive property that we ultimately went with. That being said, I would recommend The Mark. I also feel they were fair on move out and returned part of our deposit, which we were happy about as we expected some to be taken out for damages. Lastly, my only advice to management would be to ditch the god-awful blinds in the units. I will not miss those lol

I currently reside at The Mark Apartments in Spring, and I wholeheartedly recommend this community…read more From the outset, the staff demonstrated exceptional professionalism and hospitality, making me feel genuinely welcome. Their accommodating nature and readiness to assist with any inquiries or maintenance requests reflect a commitment to resident satisfaction that is truly commendable. One of the standout features of The Mark Apartments is the strong sense of community. The residents are a remarkable group, fostering a warm and inviting atmosphere. Regular social events provide excellent opportunities for residents to connect and build meaningful relationships, creating an environment that feels more like a family than simply a place to live. In summary, The Mark Apartments is not merely a residence; it is a vibrant community characterized by outstanding staff and wonderful neighbors. For anyone seeking a supportive and welcoming living environment, I highly recommend considering The Mark Apartments. I currently reside at The Mark Apartments in Spring, and I wholeheartedly recommend this community. From the outset, the staff demonstrated exceptional professionalism and hospitality, making me feel genuinely welcome. Their accommodating nature and readiness to assist with any inquiries or maintenance requests reflect a commitment to resident satisfaction that is truly commendable. One of the standout features of The Mark Apartments is the strong sense of community. The residents are a remarkable group, fostering a warm and inviting atmosphere. Regular social events provide excellent opportunities for residents to connect and build meaningful relationships, creating an environment that feels more like a family than simply a place to live. In summary, The Mark Apartments is not merely a residence; it is a vibrant community characterized by outstanding staff and wonderful neighbors. For anyone seeking a supportive and welcoming living environment, I highly recommend considering The Mark Apartments.

The only thing to love about this property is Erin--she's amazing and goes above and beyond to help…read moretenants in every way. However, I recommend continuing your search elsewhere. I decided to update my review since regional management is unable to handle the issues I'm experiencing. My experience has been very unpleasant and challenging, mostly due to the tenants next door and underneath my unit. If you're sensitive to smoke--especially marijuana, as I am--you definitely should not move here. Smoke travels through the bathroom vents each time the tenant lights up their blunts, and the walls are very thin. I am stuck with this situation until September. Additionally, it feels unsafe, even though a courtesy officer is onsite at night. I have never received a response to my noise complaints--God forbid I were ever in real danger. Now, we are experiencing burglaries and break-ins in this so-called "gated community." This is not luxury living. Good luck in your search.

It's unfortunate that I have to write a negative review about this community. Hands change and…read morethere went the community. It's evident that the new property owners want to cut corners and yes very evident as tenants begin to see a rise in theft. Cars, tires and no more security. The prior owners had a security team during the evening until early morning this helped lessen the attempts for criminals to come into the gate and steal from the residents. There's been a substantial decline in the property in just the few months that the new property has taken over packages are left out in the open, the mail room doesn't smell fresh. Last property owners took pride in the community and it showed, power washing, checking the balconies to make sure they resemble the look of luxury. I would strongly suggest thinking twice about moving to this community if you are accustomed to quality clean and secure living. THINGS HAVE CHANGED!!!!

Amazing work and quick responses, we moved in this December and they took really good care of us…read morethroughout the whole app process and didn't hesitate to go above and beyond. I love the apartments haven't had any issues at all so far.

We love our apartment! Amazing staff! The property is Beautiful! We're super Close to everything…read more We recommend living here!

So far extremely happy with my new home!!!The leasing staff (Ruth and Ariana) and the maintenance…read moreteam have been wonderful, even amidst my move-in during the COVID-19 crazy times. Central location to many important companies in the Houston region. Additionally, this area is sprouting excellent shopping centers and parks nearby that make it very attractive for residents.

The ownership has changed so the name is not the same but I actually viewed this property 3 times…read morebefore making a decision and I had an issue far as reaching the office, they have a system where you can text so that's a better way to contact them. I was going to cancel my application but Keisha is assured my application was being processed just some miscommunication far as the phones. That was my only issue honestly but Keisha and the manager is very helpful. Keisha showed me so many floorplans and was very patient with me because I did not know which one I wanted. The pool is really nice, the property well kept, and the gym has lots of equipment. Keisha is really awesome and always get everything done. I'm happy, I chose Arium as my new home.

This is the kind of place that begs you for a 5 star review before you move in. The water here…read moreliterally stinks. When I moved in they did not even clean the carpet from the people before me, I had to hire a company to do so. The ac unit is extremely outdated and gross. All my faucets and appliances are old/rusty. I've been accused of having a dog and they tried to charge me. (my 7 year old daughter playing and the apartment worker that lives below me said they "know" I have a dog) LOL I even got accused of not having renters insurance when I never had a gap in coverage, they charged me $50 for literally nothing but a lie on their end. They'll try to get you with the old "first month free". I deeply regret my decision.

Cindy is awesome and very easy to work with Very…read moreprofessional and knowledgeable. I highly recommend her and the staff

Do not rent here. My AC went out three times three months in a row, in the hottest months. My AC…read morewent out for four days and they put in a portable unit during that time, but the apartment was still 80 degrees at night. There is so much trash everywhere and the pool is often unavailable. The break lease fee is $2,490 and they do not let you out of your lease even when the air conditioning keeps failing. The elevator breaks constantly. There is very little parking available because they want to force you to rent the garages.

Lived here for almost three years and love it. Nice apartments, safe surroundings, clean, and…read moreplenty to do in the area. Also very family friendly. Only downside is finding parking and the pool can get loud.

Office staff is really helpful and friendly. I love the salt water pool and the gym! This place is…read moreamazing.

I moved apartments, to a different building and my experience has improved drastically. Management…read morehas been very helpful with accommodating to improve this complex over the years. The two story, 1 bedroom layout is built great and there are no sound complaints with this layout - I recommend second story layouts.

I would not recommend this place...The ONLY person in the office you CAN trust to tell you the…read moretruth and stay by their word is Nate he is amazing. other than that you will be told multiple different things by Kat,Alison,and Valery. To be a little more transparent I waited a year to actually move in waited for a unit that from what I was told by Valery and another leasing agent that's no longer there had 24 hour pool access finally that day came there was one avalible. Then the day of signing the lease I validated with Valery and the other lady leasing agent and just to be sure Asst manager Alison came over and I spoke about the reason I waited and specifically stated the 24 hour pool access Alison reply was "oh yeah yeah" (which as I come to find out she will say when she has no intention on actually listening to what your saying). Well a few weeks after I move in I find out from the manager Katherine or as I refer to as Kat that even though I have pool access it's not 24 hours (the lock the entrance gates at 9pm but even with those locked my gate on my porch opens into the pool area which my gate is not locked) then one day about a week of me trying to have a deeper conversation Kay walks up to me in the office while her boss is in her office and in a quieter tone tells me directly "you can go in there and if no body says anything then your fine but if someone one says anything" (I found that as a sneaky little side deal so I never entered the pool area after the gates were locked) then she reverts months later and states it's the fair housing act so u can't. I felt if she would of offered me the opportunity at the beginning to switch units that I wouldn't be paying the extra for "pool access" then I would of been happy with that. But nope if I transferred to another unit it would of been $300 transfer fee. And to go with that theme recently our pool was closed for renovation which really as there email said to us they failed inspection. So since I couldn't even access the pool during pool hours (the extra I'm paying for "pool access") you would think they would credit or remove that extra off every unit that's paying that extra fee... but nope paying for something I couldn't even use. Recently my renewal time has came up and there was a conversation that was taken right in the office for all to hear and I was told if I renew my rent stays the same except for the amenity fee. But I got my new lease and the rent was actually higher so once again not sticking to their word. I won't be renewing as fool me once shame on me but that's not happening a second time.....There are a lot more concerns but I will be emailing that to everyone up the corporate ladder as those emails are public as I found.

Love my apartment, the staff is absolutely friendly and helpful…read more apartment is so spacious and decor is so luxurious

UPDATE: MANAGERS SON IS THE MAINTENANCE MANAGER AND SERIOUS CONFLICT OF INTEREST GOING ON - After…read morecareful consideration and reading the last couple of reviews I thought I would share my feedback as well. Although this complex is nice and is a safe place to live the behavior of the manager Melissa is terrible! She is incredibly rude and it is clear that she is way too comfortable treating people like crap and residents should not have to deal with that. This is not a reflection on the rest of the office staff as they are all incredibly nice people to interact with. Moving on to the maintenance manager. He does enter apartments with no notice and I know this because he has done this to me on a couple of occasions and I have made it very clear he does not have the right to enter my unit as he pleases. I don't particularly care for his attitude either. The other groundskeeper is wonderful and a very hard worker! There are multiple residents who have the same complaints especially with the way Melissa treats people and this needs to change. Also, negative reviews are being removed and that is why I think nothing is being done about these issues. If management starts treating people better and maintenance manager stops entering units without permission or notice, it would be a great place to live! The residents and the rest of the staff are amazing!

as a current resident the staff cares more about a fetch contract than accommodating professionals…read morewho work from home. I had a work package shipped directly to me and after waiting to sign for my new computer, I received a notification from FedEx that "per management FedEx was not allowed to deliver to this address and all packages MUST go through Fetch." I understand the intent of Fetch but it does not serve 100% of the circumstance for all situations. to prove a point, the property has permanently locked the 'package' room and all packages that do not get delivered through Fetch are now left in the open for anyone to have access too in the larger mailroom. this complex has 427 units and in my 5 months here, there is not cleaning staff or maintenance onsite on the weekends. the trash rooms are just gross and of the eight floors, I highly doubt that the cleaning people have touched many areas of the common floors. They do a great job cleaning the lobby, that's where it ends. my time here cannot come to an end quick enough. This place will not be able to sustain the rent amounts should they not get their 'luxury' beyond the lobby and take care of this place. There are many luxury apartments in the area, I would not consider Modera high end.