Very professionals, I trusted them with 3 vintage watches diferent times, every time I came there…read moreis clarity, you can see the job on the watch in a monitor, no hidden trick, all the cards ar on the table. Higly recomended.

Third time here. RING DOORBELL FOR ENTRY. In for a new…read morebattery for my Luminox dive watch. In and out in 10 minutes. $15 Can't beat their service or price. Will be back for sure.

All school classical vintage elegance!! Love this place, amazing experience. Strongly recommendread more

Fixed one of my favorite vintage watches in under an hour. It's been working great. Very thankful…read morefor his help

Mi experiencia con Rafael Luaces Watches and Jewelry ha sido profundamente decepcionante…read more Llevé el reloj Rolex de mi padre para mantenimiento en febrero de 2024. El Sr. Luaces me atendió personalmente y aseguró que el servicio tomaría poco tiempo. Sin embargo, semanas después, el negocio cerró repentinamente, sin previo aviso, y desde entonces no he podido recuperar el reloj, que tiene un alto valor económico y emocional para mi familia. Esta situación debe salir a la luz pública para evitar que más personas sean estafadas. Es lamentable que alguien con una fachada profesional y reseñas positivas (que ahora parecen manipuladas) haya operado de esta manera. No recomiendo este negocio bajo ninguna circunstancia.

Found him by accident and glad I did…read more I came to fix my grandfathers watch. Rafael provides excellent customer service with diligence, thoroughness and a clear understanding of watches of all kinds. He tells you upfront what he can do for sure and what he may be able to do once he opens the watches. My fix was rather simple this time around -- I was in and out in 25 min. Now I know where to go to fix my other watches, or get them appraised, or consider splurging on a Rolex :) He's open on Saturdays! His shop is on 3rd Ave (which turns to Coral Way) next to Vintage Liquors and 2 blocks south of Moshi Moshi. Small parking on site and street parking as well.

I had a complete overhaul of my GMT Master {purchased in 1982}…read moreThey did a thorough inspection, issued a very detailed report and provided a more than fair price and timeline. The work done was of superb quality. I will ad that the quality of the rebuild and restoration of the bracelet was above and beyond what I was hoping for. Having had this watch for forty years and sending it to several repair shops over the years there is no comparison. I highly recommend Rolliworks. Geoff, Kapaa HI

I sent a 1970 vintage Rolex--my grandfather's watch--to Rolliworks for bracelet repair and crystal…read morereplacement. While the watch was returned well packed and some of the requested work was done, a major visible issue with the bracelet was not corrected. The end‑link connecting the bracelet to the case remained crooked, exactly as it was before the service. When I raised this concern and expressed disappointment, the response from Michael Hui at Rolliworks was dismissive and unprofessional. Rather than acknowledging the issue or discussing solutions, I was met with comments like: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." And later: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." This wasn't about trying to get free work. It was about basic customer service, communication, and reasonable expectations when dealing with a specialist in vintage watches--especially when they have the watch in their possession and can clearly see unresolved issues. Those replies told me everything I needed to know about how Rolliworks handles customer feedback. Instead of professionalism or accountability, I received sarcasm and defensiveness. After reading those responses, I decided not to send the watch back. The tone alone showed the type of experience you're likely to have if something doesn't go perfectly. If you choose Rolliworks, be prepared for a strictly transactional approach and don't expect proactive inspection, recommendations, or a customer‑first mindset. Based on my experience, once they have your money, any dissatisfaction will be treated as your problem--not theirs. In response to Michael's comments below: The issue was never that Rolliworks failed to "guess" additional work. That is precisely why I reached out immediately after receiving the watch--privately and professionally--to ask questions and understand what options were available. The issue was entirely about communication and tone. Despite disagreeing with their assessment, I remained polite and constructive. In the same message where I shared my disappointment, I explicitly asked for a new quote that included additional services I had not originally foreseen. My intent was resolution. Instead of engaging constructively, Michael responded with two back‑to‑back messages that were dismissive and confrontational: "You are unhappy that we didn't do work that you didn't request or pay for? Ok well you can have that opinion." Followed immediately by: "I'm not a mind reader so make a request of what you would like us to do and I can send a quote." Those responses were not solution‑oriented, professional, or respectful. It was the aggressive tone--not the disagreement--that led me to disengage and ultimately write this review. Michael, the best customers are not the ones who never encounter issues. They are the ones who experience a problem and stay because it was handled well. How a business responds to feedback is what creates lifelong customers. Unfortunately, that opportunity was missed here.

Kirk's is a breath of fresh air, especially Ariel. They treat the client with respect, always act…read moreprofessional, and reward loyalty. I disagree with the bad reviews and have never experienced or witnessed anything like that after many visits to the store. Thanks to Ariel, Jeff, and their team.

Maybel was super helpful and they were able to fix my watch in just a couple of minutesread more

Over the top facility with over the top prices. I checked to see it they could fit a quartz…read moremovement into a WWII four inch bronze gauge case. Quoted around $250. I eventually found a movement and produced the clock face myself. $$$$$$$!

Two stars because of the cool, museum-like store and the friendly staff. However, only 2 stars…read morebecause of the extremely over-priced quote to repair the movement of a Tag watch. After being surprised by Josef's approximately $900 quote to replace the movement of the watch (a standard quartz movement that itself is available for sale online for ~$40) I took the watch to JR Dunn in Pompano--an authorized Tag dealer and repair shop, where Josef's is not--and was quoted less than $300 to have the entire job done, by Tag themselves, with a warranty. Shamelessly quoting 3x a certified dealer for the exact same job is outrageous.

Very professional and fast service . I highly recommend this…read moreplace. Also, Eduardo is very knowledgeable and friendly.

Excellent customer service and attention to detail. Eduardo was able to replace the crown of a…read morewatch another watch repair shop couldn't do. He also quickly adjusted the metal wristband of another watch. I'll bring all my watch and jewelry repair here. Highly recommend!

Fast talking g sales people upgrade to a noisy large diffuser and suddenly there is an account…read moreopened in your name at Connect credit union in Virginia. The fan in the diffuser runs very loud.

Let me start off by saying that I have contacted my sales agent at least 5 times about this. I was…read morethen handed over to the new sales manager and I have had zero follow up. My patience has now run out, so I am writing this review. I purchased this beautiful time piece last year. I was sold on it by my agent Roldofo Gil. I really like the piece. I spent right around $6k on the watch. I really like the band, it's crocodile. Anyone that knows me or has followed me on my Chef Journey knows that I've cooked allot of alligator and this reptile is a favorite of mine. I had the watch for about a month and I noticed that the part of the band that has the metal clasp was becoming a bit flimsy. Literally the next day I put the watch on and clasp fell off. As you can see in the pictures. I went back to the store and I showed Roldofo the watch. He told me he would speak to ownership and would get back with me. He never did. So I called him back again. He said they said there was nothing they could do. I was shocked. I didn't say, give me another new watch. The time piece was fine. The band was defective. We went back and forth cordially. I then said, can you at least find me bands that match the watch in another material like a high quality black rubber, etc.. He said he would. Again, crickets. I text him asking what was going on with the band. He then said, "Oh, you didn't get another band yet"? I'm like, no. I want a band that matches the watch. I didn't spend $6k to have a cheap band that doesn't match the quality of the piece. Crickets...... I text again a week or so later. He told me he doesn't work there anymore and he gave me Elaina's phone number and stated she was not a point of reference. I spoke with Elaina and she seemed to be mortified of my experience and she assured me that she would do something. Again, nothing. I have been working in the luxury segment my entire career. When you spend this kind of money, there is an expectation of service. Westime obviously doesn't embody the same ethics and standards of service. Giving me a glass of Prosecco at cost of $7/$9 per bottle is not elegance. Service is addressing the issue at hand. I personally have address this with the personal that sold me the product. I exhausted all of my options before writing this review. I am in hospitality and I deal with my fair share of Yelp reviews, etc....I usually always ask, if you spoke to someone prior to writing the review or having the dialogue. I know I did. In closure, all I want is a phone call. A replacement band, which I'm sure is a minor cost on their behalf or at least a discounted price on a replacement band. Any of these options would better than absolutely nothing. 3058499350 or email me at chefkennyg38@gmail.com.