I don't enjoy coming to this location because the line is always long and there's never anyone to…read morehelp. I never really come here to buy anything because of that. I'd rather buy online or go to the square one location. Save yourself the trouble.

In reality: NEGATIVE stars…read more EXTREMELY POOR CUSTOMER SERVICE at this Heartland Location. There was barely anyone (staff and customers) at 10:30am on this weekday morning.There was no greeting of the staff at the front door when I arrived as she just LOOKED at me. Since I wasn't familiar with the layout of this location, I had to go to the cashier/checkout section to ask for help. A lady staff just pointed at a general section and said "it is in that section". I was so confused with her VAGUE direction and had to ask her twice about it. Since she was available and was not serving a customer, she could have just PHYSICALLY walked me to the section that I wanted to browse at. After looking at some swimsuits, I needed to try them on. Like most stores, the fitting room doors were locked. So I went to the checkout desk again for help and the SAME lady staff who "directed" me earlier said "Okay", but she proceeded to serve another customer in line. I just stood there. Awhile later, another staff (associate manager?) left the cashier and walked towards the fitting rooms. APPARENTLY, the lady staff told him to open the fitting room door for me and I DIDN'T EVEN KNOW. The male staff just saw me standing there and walked passed me. If the male staff saw me standing there waiting, he should have at least said, "Miss, Please come this way" or "I'll open the door for you". EXTREMELY poor customer service. During checkout, I had to ask the 3 staff at the checkout for their names as they didn't have name tags on and it was then that they asked me if something was wrong. I just told them my DISSATISFACTION of this store. This wasn't my first time at this location. I definitely wouldn't come here if the item that I was looking for was at another location. The staff here doesn't want to work. Period. Stop wasting your employer's money. I have also sent a written complaint to the head retail customer service about this. BETTER TRAINING of CUSTOMER SERVICE is DEFINITELY NEEDED HERE.

I returned to do shopping now that change rooms are open, some great deals with 50% off everything,…read morebut fair warning inspect your clothing carefully. This time I bought a running bra for 15$ and was able to get the first responder discount. After ripping the tag off I notice a defect with the elastic. Please inspect your products carefully. Other times, I have found tights with tiny holes.

Beautiful location right place but you will decide the right time to decide to shop at heartland…read morecentre. Plenty of parking for cars i dont see any bike parking so sorry. Anyhow, you have lots of options you go east west north south of the heartland centre. Yes they have limited stuff but for me i think its good enough. They have inhouse 40% off on clothes and shoes. Moreover, their staff is very helpful i would certainly recommend to visit.

Prices - 1-2/5 CS - Pretty close to 5/5…read more Contrary to the name outside the store, this ain't no Outlet. Prices are retail, like $48 for a sports bra, $79.99 for sports pants, $110 Sam Smiths, etc. I was gonna write this place off completely, but one of their workers changed my mind! He told me about the promo going on (40% off red tagged items), went to look at the back when I asked him about a specific item, & actually brought an item that was somewhat similar to the item I asked for. Very proactive, especially for a young person, & I appreciated that! Btw, they don't sell Adilettes (just yet) or NMDs here at all. Apparently, they're "too sick" for this store! ha ha

This place is clean and well laid out. Plenty of choice in…read morethe apparel area, not enough in the shoe area (which is what I'd come in for).

Absolutely god awful. Skate guy would refuse to let my child try on skates. Said no that skate…read morewon't work, I'm not getting it for you. Said my child went from an 8.5 down to a 6 and wouldn't get anything at a size 8.5. Thanks Ty for making us go to a different Pro Hockey Life where we had a much better experience. If I could give this place a 0 I would.

This place is pretty cool. Came here to get something specific, asked someone and they brought me…read moreoptions. Then walked around, looked around, tried on some hats. Watched some guys shoot the puck at the machine. Wanted to try it out but they were taking too long. Otherwise, people were nice, prices a bit high, but otherwise seemed well stocked.

These guys are great. I was able to buy a new rim, tire and tube for my bike there, and when I…read moreneeded to have the brakes adjusted to fit the new rim, they did that at no charge. They also fixed my rear gears which were not shifting; also at no cost. I didn't even buy the bike from them originally. Great having this store in our neighborhood

We've been going to this bike shop for years because it's the only option in our neighborhood, but…read moreunfortunately the experience seems to get worse with each visit. The customer service is consistently disappointing. Staff rarely makes eye contact, there is little to no acknowledgment when customers enter the store, and basic courtesies such as greeting customers or providing updates on wait times are completely absent. It is extremely inefficient and disorganized. What makes the experience particularly frustrating is that there can be only a couple of customers in the store while several employees are on the floor, yet it can still take 30 minutes to an hour just to get someone's attention or speak with a staff member. During these waits, there is often no communication, no indication of who is being helped next, and no confirmation that anyone will be assisting you. As a family that loves biking and has invested a lot of time and money on our bikes, it's so frustrating to get it serviced at this location and will be looking at going elsewhere.