I am an out-of-state real estate investor, and working with ICON Property Management has been one…read moreof the most frustrating and costly experiences I've had. From the very beginning, there were serious red flags. The management fee presented during the sales process did not match the actual agreement. It felt like a bait-and-switch tactic--low pricing was shown upfront, only to be changed at the contract stage. During our initial interview, I specifically asked whether they handle Section 8 tenants. Rick (one of the partners) confidently said yes, which was a key reason I chose them. However, I later discovered they weren't even actively using AffordableHousing.com--one of the main platforms for Section 8 tenants. When I pushed them on this, they admitted their account hadn't been used in a long time and needed to be reactivated. This was shocking and completely misleading. In reality, they seem to avoid Section 8 entirely. The breaking point was how they handled a rodent issue. The tenant reported it, and despite multiple weekly follow-ups from me, nothing was resolved for over a month. There was little to no communication, no urgency, and no clear plan. As a result, the tenant moved out, causing me significant financial loss--lost rent, turnover costs, and repairs. What made this worse is that ICON was aware the tenant was planning to leave and had stopped paying rent, but they failed to inform me. Even after escalation, Shawna (another partner) avoided responsibility and repeatedly redirected communication instead of addressing the issue directly. Critical information was withheld from me as the owner. After terminating the agreement, things got even worse: * They did not return my property keys * They withheld rent from another unit * They stopped responding to calls and emails entirely This level of unprofessionalism is unacceptable. If you are an investor--especially out of state--do not use ICON Property Management. This company cost me time, money, and unnecessary stress, and created avoidable legal risk.

Absolute degenerates. They don't work, maintain or upkeep the property. Maintenance is never…read moreperformed. You have 5 days to pay rent before a late charge is applied. Nope they apply the late charge on the 2nd day of the month. When I have a scheduled payment, they fail my payment, apply the later charge, then force me to pay the new amount and magically my payment is accepted. No quality of life, no value in any aspect of renting a property from whoever runs it.

To start out they don't even deserve a one star. They moved me into a trailer on Alden Ave in…read moreAlliance with no heat, no water, broken hot water heater. The flooring is so rotted out you will fall completely thru the floor. Kitchen ceiling collapsing from roof leak with black mold exposed. The toilet wasn't even bolted to the floor. Broken windows.......and after fighting with them for 8 months, to retaliate they served me with eviction papers. Mark from Mahoning county dispute resolution called Clear Sky and Felisha the operations manager refused to speak to them. They also charged me with a 417 water bill when I have no water meter or was told I owed a water bill. When asked for a copy of the water bill refuse to provide me with one. They will lie and commit fraud at a drop of a hat. And Bill their maintenance man is such a yes man....he will lie to protect them. Guess what Bill.....my security cameras wont let you get away with it. They should be shut down.

Avoid at all costs. They don't fix problems in their rentals. My daughter's house has had raw…read moresewage in the basement for over a week and they won't return her calls. Now she can't turn on the furnace because it fills the house with sewer gas and odors that are overpowering and now the house is too cold for her children.

Where I live, it's quiet and clean and no bugs. It's a good neighborhood. I love living where I'm…read moreat.

Rent will be raised continuously with no improvement. Pro Tip: Wear muck boots to do your laundry…read more In the last 2 years, the ceiling has been falling in, the stairs have been falling in, there is no AC, the oven has failed, lighting has failed along with pinched wires in fixtures, they refuse to update Receptacles and remain with outdated 2-prong outlets with no grounding, they will ignore emails, have shut off utilities without any reasoning, and have failed at repairing numerous issues in the shower. At this point, the water is just slowly entering into the framing in the wall where the spigot hangs off and the caulking has become disconnected and moldy. Trash was left behind from previous tenants, and the windows are crusted in 6 layers of paint and bugs that require the impeccable force of the Incredible Hulk to open. Same with doors, cabinetry, and walls. My door has been kicked in before and is barely put together with split shims, mismatched screws, hopes, and dreams. Drains clog constantly, temperatures reach 94°F inside, and they prohibit the install of any AC. Not that you'd want to trust the ungrounded electrical wiring to handle high amperage draw appliances anyways. Please do not make the same mistake that I have. PLEASE. Go somewhere else. Save yourself the time, money, convenience, and safety. If there's one thing that my Ex & I could gladly agree upon, it would be that this has been the worst renting experience either of us has ever come across. I say all of this not only as a tenant, but as a person that maintains things for a living. If all my money weren't going to this less than sub-par rental, I would pay you just to not rent from this company.

This is the hardest working women I've ever met in this business of Property Management…read more She takes every project on like it's her own. Keep up the great work!!

From the owner: Property Management at its best. Let us take care of your assets.read more

Would give less than one star if possible. I beg you, never do business with these criminals…read more Terrible for the tenants, but worse for the property owners. Our company used their services for a while and it was easily the worst property management experience any of us had ever had.

From the owner: DKM REALTY was our vision for over 20 years.Our kids finally encouraged us to make our dream a…read morereality.We are a family owned and operated boutique Real Estate brokerage specializing in property management and developing investment portfolios in northeast Ohio.We make ourselves available until midnight EST 7 days a week for our clients. Test it anytime!Text 3302684919 tell us your name for property management and we’ll respond.That’s how our service works as well.We want our working relationships with our clients to be long lasting friendships where we make sure we are giving them the personalized service they are looking for.We’ve got a well oiled machine with our management and can add 1 unit or 50 or 100 and it’s the same awesome process.We work full time making sure your investment properties aren’t another job for you.We hope you are ready to join our DKM FAMILY.Text us now 330-268-4919 and we’ll call you right back. You’ll always speak to your licensed property manager. Never just a various staff member.Tell us what is the most important to you- what you have not found in other property management companies and then we’ll show you how DKM works! No admin fees on maintenance.Flat fee per unit per month management fees.Speak to the same person every time you call.We have low vacancy rates.Find a property you are interested in?Scott will go video the property and counsel you with his 27 yrs of construction experience.No need to look any further,we are ready to start today!

just now New…read moreBrookwood. Just bought Hilltop Apts. first of all they are archaic. No email or text it's door hangers and paper on doors. My situation started 3 weeks ago with another tenant started harassing me was yelling in my window(I am ground level) and said he would be putting up a camera to record me z I reported right away and shared a young mom with minor kids loaded and unloaded her kids there that was a concern. Management would not do anything said was for security which it is not he's in the middle building . Fast forward he has had numerous complaints from other neighbors I made a police report after he dumped his dogs crap in front of my bedroom window and they said would be up to management to handle they couldn't do anything Many emails phone calls and texts and they defend this harasser This morning he had his dog outside my bedroom window intentionally riling up my dog with his dog and I called management and when they finally got back to me defended him again I informed I would be moving out because I do not feel safe with the psycho they are allowing to harass me Oh and they charge too much for crappy apartments

Rent has increased from $525.00 to $1,000.00 per month or more. This is considered the low end of…read moreLouisville. They care about corporate greed not the people that enrich them. This economy has been brutal and yet here we are.

It's a fabulous company with world class treatment! I highly recommend this company for any home or…read moreapartment managing.

Fast and easiest way to pay my rent, given the COVID stuff going on it's also the safest. It's very…read morenice tht I also get a reminder text every month reminding me my rent is due. So helpful! Thanks so much Racheal T.