415 Group provides audit, tax, valuation and IT services for United Titanium. Their insights and…read morequality services have played a critical role in the success of our company. 415 Group has always provided prompt, professional value-added services that have helped us meet the challenges of a fast-changing business world. They have become a trusted business partner.

As a business owner, I was very disappointed in the customer service provided by the 415 Group. I…read morewas billed for hours of services that were never performed. They tried to bill me for setting up software I set up myself on my day off after a computer crashed. When I questioned the bill, I was totally ignored. No emails were returned, and no phone calls were returned either. When I asked to speak to a higher up, I also was ignored. I can't believe in this day and age that you can get away with such terrible customer service. I ended up finding another computer guy, and in the end the 415 group did not hold up their end of the deal. I asked them to uninstall all of their web monitoring software by 9/30/2017, and on 10/3/2017 it was still installed in 2 of my computers. When I asked them to remove it, they told me I was on my own. Very unprofessional. I would not suggest using their services.

Our company needed a quick assessment of the marketplace for a new craft supply idea. We are a…read moreregional business and wanted feedback from this area. The marketing department suggested a focus group. Finding a marketing research resource proved easier to find than I thought. Our accountant suggested Decision Point Consulting because they are local (located in Canton, OH) and he had worked with this group previously. I reached out to the firm via the website and the President and Owner, Amy Boren, responded to my inquiry immediately. She listened to our request and project parameters carefully and proposed a fair bid for the recruitment of focus group participants. Her company handled the project recruit quickly and professionally. Updates happened real time and adjustments were made as needed. They handled all correspondence with participants, including payment. The recruits were helpful and forthcoming, and their information was what we needed to move forward. I highly recommend this smaller company to handle any future recruiting needs for our business. They were professional, timely and cared about the outcome of our project.

These people are horrendously unprofessional. They say one thing and do another. They don't inform…read morepeople of the changes. I did a survey for them on July 24 and was told I would be paid 65$ for my time. I finished the survey and was told payment would come via Email Money Transfer. I received no word after that for weeks. Finally I emailed them on August 9 to ask when I would be paid. They responded that payment would happen on August 13th and so I waited...And Waited...Aug 15 rolled around and I emailed again to ask what happened. They said they were waiting on some list. So finally yesterday (Aug 21) they said all payments would be issued by end of day Aug 22 and well it is now half an hour past the end of day and I still have not received anything. I am trying to be patient but I am beginning to think they are scamming people. I don't know what to do or who to go to. BEWARE THESE PEOPLE