I was in the market for a used vehicle when I found the perfect match at BMW of Bloomfield Hills…read more The only challenge? I live in Arizona. As it turned out, that was not a challenge at all. From my very first conversation with "Z," I immediately felt at ease. She became my eyes, ears, and advocate throughout the entire process. Communication was consistently clear and proactive, and she was always accessible whenever I had a question or needed assistance. On the one day she was unavailable, she personally coordinated a seamless handoff to Sam, who was equally exceptional. Sam continued the sales process without missing a beat. Sam went above and beyond to accommodate the distance. He helped coordinate a test drive for a relative of mine, walked me through the various options, and ultimately advocated on my behalf to secure the final sale price. His professionalism, responsiveness, and willingness to go the extra mile made a significant difference. To top it all off, I had the pleasure of working with David, the finance manager. He understood that I was an out-of-state buyer and, rather than pushing unnecessary add-ons or services that he knew I would not be able to take advantage of, he focused on making the transaction straightforward and efficient. A few FedEx packages later, the paperwork was complete and the sale was finalized. I have come to believe that the success of any company ultimately comes down to its people. Z, Sam, and David are a perfect example of the people who make BMW of Bloomfield Hills such a fantastic dealership to work with. If you are in the market for a new or used vehicle, I would highly recommend the team at BMW of Bloomfield Hills. They have set a new standard for dealership excellence and delivered an exceptional buying experience from start to finish. Thank you, Z, Sam, and David, for making what could have been a complicated out-of-state purchase an incredibly smooth and enjoyable experience!

Had a flat tire on the way home from airport Sunday night. They got me in for a Monday morning appt…read moreto drop off my car (with no idea of a time frame). Ordered a Lyft to drive me home. Within a couple of hours they changed out the tire, added brake fluid and fixed something that was recalled. Sent a Lyft to pick me up. Chuck is great to work with. Received text messages along the way to see the progress of my repair. The only downside to service is actually reaching a live person to speak with after going through the automated system and being told the next available appt is 4 days away! Once i reached someone on the phone they were able to check if my tire was in stock and fit me in