I've been with MFCU for over four years now as they awarded me a scholarship and I was so thankful…read more That is the only reason I give two stars. There have been a few small issues along the way, and the small issues have morphed into larger and larger issues until the last straw of the last straw. At first they could not place my P.O. Box address on my checks. My other bank did that, but OK. Next incident is, I called about a small charge accompanying an Ebay order, it was the spice nutmeg I ordered that came from country of origin. MFCU advised me that the small extra charge on my account was a 'surcharge' added on by them because it was an international order. Huh? There was no currency exchange involved because it's Ebay, and I'm not sure of the behind-the-scenes mechanisms for international commerce, and it was only a few dollars, and I let it go. Then I ordered a few items of clothing from an online retailer that advertised that they were U.S. based. The clothing arrived way not as described. The trench rain jacket was like the plastic grey material that packages arrive in and it was ill-fitting. I contacted the company to make a return and was told I would have to ship the garments to Milan, Italy for return. I called UPS for an estimate for this endeavor and was quoted over $300 of course to ship something to Italy. Next I called MFCU because I used my debit / master card for the purchase and they told me that since I authorized the transaction, they could not help with this dispute, although it was clearly an unethical and predatory practices situation. So I am stuck paying for this junk that I cannot return. The online check deposit function on their website was a nightmare for a long time until they fixed it. I called and went into the branch and could never get that one resolved. Well, I won't go into every little detail of disappointment, wonder why I hung in with them for so long. The last straw was this: my debit card was dinged for an unauthorized $3 charge, which is what happens often preceding a large fraudulant transaction, so my debit card was shut down. My schedule is so hectic, it was over a week and I still hadn't made it into the branch to grab my replacement card. I called to see if it could be mailed. The kind representative offered an application for a MFCU Visa that had zero annual fee and an interest rate under 10%! This way, I would have two cards, and not be financially stranded if a fraud ding happened again. I said sign me up. I needed to sign the application for the new Visa and it was sent to me electronically. The Docusign she emailed to me could not be opened. I fooled around with it, but the program was either forcing me to purchase a subscription or at the very least, sign up for a free trial. I want neither, and could not get into the document. Now I have received DocuSign emails from many years for electronic signature and never had this problem before. I emailed the representative and she emailed me back with a question like, 'At what screen is it asking you to log in?' I didn't know what to say to this and while on the surface, her response sounds concerned and helpful, it is just lobbing the issue back in my court. She didn't call me, she didn't offer an alternative. So, OK, I made some planning to get into the branch on the following Monday to sign the paperwork in person and pick up my new cards. Luckily I called first because the branch representative said, 'Oh no, you cannot come in and sign those documents. You must sign those documents straight from Ms._________.' Again, no offer of, Let me put you on hold and find out, or let me make a call and get back with you. Just a big nope, can't do it that way. So I emailed Ms.__________ again, not so nice this time. Definately some testiness there. She calls me and says she had a sick child last week and that's why she didn't call. Well that's terrible news, but all is OK with the kid now, and guess what, I can go into the branch to sign the paperwork and get my new cards. OK. I need an appointment now, you know, the Covid. So I get to the branch and get into a banker's office and signing electronically and then there's a page that requires my signature that gives MFCU the express right to go into my account and take a payment should the situatuon ever arise that I am late making my Visa payment. HUH? Heaven forbid I am ever in a situation where I am unable to meet a financial obligation. If I ever come to be in that situation, I imagine I would be scrambling for gas money or food money, or possibly shelter money and I will certainly NOT hand the autonomy of the decision as to where to slice the pie over to MFCU or any other financial institution. Yep, definately in the Dow bubble. So I called Wildfire Credit Union and asked questions like, can my address on my checks be my P.O. Box? Yes! How is your dispute process? Yes! Do you require my consent that you can take a payment if I'm late? No! Go to Wildfire.

STAY AWAY! WORST LOAN DEPT EVER! They change rules and add fees and dont tell their members. Or…read moreeven their own staff! When you call you get someone different each time and you are told many different things. Branch Manager should be fired. This is no way to run a business.

Not commenting on the bank itself, but their website is horrible since the most recent update. I…read morecannot log in most of the time - I just get timeouts and "oops something happened". Been trying to get tax forms for a while now and I still cannot login successfully. The mobile app on my phone recently just disconnected my account and forced me to log in again...only it won't log in! Tried from multiple computers, phones, and still cannot log in. Complete garbage website. Just wanted to update - it seems the site and mobile app are working better now (as of 4-15-2020) so I upgraded my review from 1 star to 3.

Recently, the services I have received have not been the best. I have been a member for a while,…read moreand recently noticed many issues with the credit union.

Asst.branch manager in Midland Mi Michele is the best ,she's always smiling and goes above and…read morebeyond if it wasn't for her ,We would have left by now and moved our business account else where . Thank you Michele for always listening and working with us not against us!!

Excellent customer service, easy online banking, very responsive to questions and concerns. Their…read moretech is customer centered and non-glitchy. Happy people work there,: tellers, loan officers, from top to bottom. One woman took 2 hours working to get me a small revolving loan on my very low income, and told me the best way to improve my credit rating. Great place, highly recommended!

Worst bank experience ever. Opened my account in person and needed to close it a year later. The…read moremanager gave me a hard time about closing my account because "she didn't know me". ? What? Young people don't go into the bank to do banking often. I went in a handful of times in the year, but that shouldn't matter. The manager doesn't need to "know me" to close my account. This lady was on a power trip.

ive been with huntington for more than ten yrs, i was offered all kinds of free things back then,…read morebut lo and behold, very few of them are available now. they require ,,,,,,new money,,,,,,,,,put into the account in order to get any kind of decent interest rate. if i complain about low int rates, on my large money market account,,,,,,the person at the desk will offer a slightly higher rate on my money market, but a month or so later, that too will go away. huntington has gotten ,,,,,,,,way too big,,,,,,,,,since they took over chemical bank,,,, do not recommend them unless you want to follow up on almost anything they tell you a month later. still with them, but would never restart an account with them again.