I used the p2p feature to send my sister money through the app. I forgot her phone number changed…read more She never received the money. I was told the money would be returned to me. This took place on Thursday and now it's Monday and neither one of us have received the money. I called again and now I'm told 2-5 business days. This is ridiculous and unacceptable. I want my damn money.

Always has been my favorite bank. Staff is so friendly and greets you by your first name when you…read morecome in and also when you leave. Always super quick and understanding

The girls at jolt credit union in Essexville, are wonderful.Help me in every way , needed and are…read morevery friendly and every time I go in , they ask how i've been and how's everything going that means alot to me Thank you all..

My new bank. Well, semi new I've been a member for awhile. Best credit union I've ever belonged…read moreto. Which has been three of them. They are super happy and friendly and don't forget helpful. The mobile app is amazing and recently found some new features the lady at the front desk told me about.( See helpful) the ATM is also a dream. Very happy here.

I highly recommend using a different bank. Someone walked into one of their branches using ID with…read moremy name on it and transferred $34,000 out of my HELOC account into my checking account and then wire transferred it to another entity. I reported this to the bank within 20 minutes while the transactions were still showing pending online. The bank immediately acknowledge that it was fraudulent, but has not credited my account back. It has been eight weeks and the interest charges continue to accumulate and be billed to me. They acknowledge the problem was on their side. they have failed to follow up with regular updates and have been a nightmare to deal with. I strongly recommend using a local credit union or a different franchise than Fifth Third.

customer service is good, my only complaint is my card got hacked for $300.00 . i called was told…read morethat since my card is still pending it would not go through. wrong again, i called to file a dispute which was no problem. but i was told it will take 90 days to do, that is way to long. i understand 30 days , but 90 days is just way to long to go without that money.

The WORST bank I've ever been in business with! I started doing business with Chemical Bank when I…read moremoved here more than 20 years ago. Never had a problem with them. Then someone acquired Chemical (TCF?) then another bank acquired them then Huntington acquired THEM! If you do elect to do business with them I would warn you NOT to get their credit card! They will take two payments from your checking and when you call them out on it they will tell you it could take up to a week to correct their mistake!

Don't value 20 years of business. I've had an account here since early 2000s and had a mortgage…read morethrough them. They wouldn't let me deposit a properly endorsed check that my husband signed over to me, nor a check for $100 addressed to my husband and I from the state (properly endorsed). Going to be changing over my accounts to another institution and won't be borrowing any money or using products from this institution. Congrats on turning off a 20 year customer.

From the owner: Independent Bank is a Michigan-based bank that has served our customers and communities for over…read more150 years. As a full-service bank, we can assist with every aspect of banking, from opening a checking account, to buying a home, to planning for retirement. The Bay City Main branch is located on the corner of Washington Avenue, between 6th Street and 7th Street, next to My Secret Garden.

I had a great experience with Jessica, the teller at Copoco. She was so kind ,pleasant and…read moreprofessional. I usually bank online or call in. I'm so glad I went in today. 5 stars Jessica! You Rock!! keep up the great work P.S. 25yrs at this bank

The mortgage officer is useless. I have been trying to buy a house with him for 5 months. He makes…read moreno effort. Had to switch to a different copoco to buy a house which only took 3 weeks.

I've never been so disrespected or offended in my life by anyone or any business. Not only will I…read morenever bank here, but I will also be going out of my way to dissuade anyone from ever banking with PNC after how my friend and I were treated at PNC at this location in Bay City. My friend's husband passed away in a tragic car accident a few days ago, and a GoFundMe was being prepared, and my friend has no checking account so we ran to PNC before closing, about 15 minutes before close to ask if they could accommodate us because it was urgent and frankly an emergency because she was low on funds. My friend has a 4-year-old son and is pregnant with her second. We told the banker about our situation, but he refused to help. He wasn't explaining why, and it came off like he didn't want to versus he couldn't. I got heated and explained the situation and asked if he could please make an exception this one time but he said there was nothing he could do and to come back in the morning. I was very upset and asked him why he couldn't help us, and the tellers overhearing the situation began laughing at me and my friend. I turned and asked, "Are you really laughing at me?" I was holding back tears, and they replied, "Yes, we are laughing at how you're acting." I was stunned, disgusted, and disturbed. The banker, not coming to our defense in any way, showing no remorse, sympathy or even a shimmer of condolences hands her a PNC pen and says coldly, "You can do it yourself online if you want or come back in the morning." I called PNC customer service to file a complaint and they explained to us that at 5 pm the system shuts down, and they wouldn't be able to complete the opening the checking account anyway. Finally! This is an explanation I could understand and work with, but that is not what the banker or the laughing tellers said whatsoever. It was a basic checking account and it was an emergency. The least the banker could have done is offered a sensible explanation to us rather than treat us like we were lying or inconveniencing him. It was a horrible feeling, and I felt so bad for my friend who just lost her husband. I've never been treated like this at any establishment in my entire life. Stay away from these heartless and unprofessional people, and go to Chase or even better yet, a community bank.

I have had a mortgage since 2003 and they have overcharged fees on a regular basis, "saying my…read morepayments aren't posted???" And those payments arent even the amounts i paid, (something is fishy/Explain to me how a payment made 2 weeks prior to due date isnt posted??? Everytime i try to get answers nobody knows what is going on and they keep changing my payment amounts, (shouldnt be changing multiple times in short 4 month timeframe). They keep tacking on fees so when mypayments are sent, they're so "CONVIENTLY" late. I am fed up and sick of INDEPENENT BANK/MORTGAGE CO taking advantage of low income households, because its not right. I am a customer and deserve to be treated as so and not your bottom line! Very dissapointed in this bank, look elsewhere for banking.

From the owner: Independent Bank is a Michigan-based bank that has served our customers and communities for over…read more150 years. As a full-service bank, we can assist with every aspect of banking, from opening a checking account, to buying a home, to planning for retirement. The Bay City Euclid branch is located on the corner of North Euclid Avenue and North Union Road, across from Speedway.