After 5 years, we came home and said "Wow, they made our life better!"…read more
We've had other cleaners over the years, and NONE have come close to Flavia and Natural Cleaning. I can't say enough about her team. We came home last week and were independently blown away by how they cleaned and organized our home.
These are little things that make a big difference. They improved the flow and effectiveness of our kitchen with minor movements of a few items. The flow and effectiveness of the layout give us more space while improving effectiveness.
The house shines. From floors, to counters to overall rooms, we walk in and feel a sense of comfort and happiness. We're not messy people, so it's more amazing we see such a big difference. The staff are nice, great with our dogs, and effective.
Flavia is a great communicator. We recommend them to all.
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Sept 14 - 1 Year Update
know why Flavia won the 2015 Best of Boston Award!! Weekly cleaning of a 4 bedroom, 3 bathroom house with a finished basement with results that are unbelievable! A Service that is so GOOD, it IS TRUE (Flavia achieves "too good to be true")!
The service level has maintained an amazing level. If we need something done, it gets done. And it all comes back to Flavia and her leadership. She has high expectations for her team, and they deliver.
Her people are nice, professional, and do a great job. Flavia recognizes her people define our experience. Nothing is perfect. Over a year, we'll have something that doesn't meet expectations. She's a tremendous leader. She listens, she communicates, and she acts with certainty. She gets it. The issue was solved. Not solving issues is why we had a few people before Flavia.
Our experience has made us promoters who actively support her success. She is who you want leading a team who come into your house either one time or weekly. I can't recommend the service enough!
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2013 Review:
We've been with Flavia for 10 weeks now, and the results have blown us away. We are so passionate that we're sharing our experience with our friends and neighbors - something we rarely do. Here are a few reasons why!
We knew something was different in the first meeting. Flavia made it clear that this is a business and she needs the communication to make it work. She shared how she hires and trains people, but things happen. And it doesn't hurt her feelings - she's running a business to meet the needs of her clients. We appreciated the perspective, and predict we'll probably give constructive feedback at some point, but there's been no need to date. All I can say so far is it's exceeded our expectations and even anything we could conceive. Yes, they are that good.
The first visit was a "Toto, we're not in Kansas" experience. We had 3 people who spent 3+ hours cleaning every part of the house. This includes the laundry area and finished basement which were ignored by past services.
With past services, we'd clean to make up for their gaps. That's never the case now. The house sparkled. Seriously. I thought others on Angie's List who used the description were just being extreme. They weren't.
Ok, we live here and see things. We had good friends who commented the house had a different shine and assumed we had done a summer cleaning on Saturday. This was just what it looked like 5 days after our house was cleaned.
There are funny little nooks and crannies in bathrooms, offices, etc. that were always missed in the past. No more. We thought one of our bathtubs was permanently stained. Evidently not. They cleaned under every bed, chair and couch (and they continue this every week). I was here during the first cleaning, and I saw them remove dust elephants instead of bunnies.
It made us wonder what we were paying for in the past. The weekly visits continue our exceptional experience. It varies from 2 to 3 people. They stay as long as it takes. They are kind, conscientious, and focused. Every piece of floor, counter, windowsill, desk, ... shine. We're not just writing online reviews; we're going to continue to make recommendations to our friends and neighbors. In this case, something that seems too good to be true IS REALLY true!