They sell cars to other buyers after you win a bid . Won a van and they sold it from under me saying it was an if bid and sold as charity to another person waited for three days no answer called to find out it had been sold sketchy waisted my time would not recommend this place at all to no one read more

I feel like I got ripped off. They could have put the true issues w the cars. They use words such as running vs transmission slipping I bought 2 vehicles, both were complete junk and they knew it. Now I have to wait for the titles just to junk them both..I will never do this again..big rip-off. 1700 hundred dollars gone!! Thanks for the free sweatshirts you gave to smooth over your vindictive sales. Next time be a little more descriptive and less deceptive read more

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Horrible customer service, nasty communication if you have an issue you will be treated poorly! When you spend your money you want to feel good about your service DONT GO HERE Expecting a kind transaction.... ... read more

http://www.indianapublicautoauction.com/policies/ Policies still in place to make things difficult and not expediant for buyers customer service is lacking and unprofessional All buyers and sellers must be registered with IPAA before transacting business. All sales are solely between Buyer and Seller. No representations about the vehicle are intended by either "IPAA" or any third parties. All transactions must clear through office. Payment in full is expected the day of sale. "IPAA" accepts cash, cashiers' check, credit card, or a pre-approved company check. (We do not accept personal checks). Company checks are only accepted when a letter of credit is on file and/or upon pre-approval of "IPAA" management. Acceptance of company checks are at the sole discretion of the Auction. Late fees will be assessed for non-compliance. "IPAA" does not guarantee, has not verified and makes no representations as to odometer, description, equipment or warrantees to any vehicle offered for sale or sold at "IPAA". It is the responsibility of the buyer to verify any and all of the sellers descriptions and representations. If the buyer believes there is any discrepancy it is the buyers responsibility to notify the Arbitration Department of "IPAA" on the day of the sale. "IPAA" places information on the windshield or other areas of the vehicle for reference and convenience only. on the windshield such as; year, model, mileage, etc. "Open" titles will not be accepted by "IPAA". Titles must be in the name of the Seller. The Seller will be paid by "IPAA" after the Buyer has approved and/or paid for their purchase. Until the Buyer has paid for their purchase, Buyer grants a security interest in the vehicle to "IPAA". A "purchase money" security interest and an authorization for "IPAA" to file a security agreement, is granted by the "Terms of Sale" appearing on the reverse side of the Auction Ticket. "IPAA" makes no guarantee as to year, model, block or frame on any specialty unit, motorcycle or boat. Vehicles with missing or altered VIN plates, (unless re-issued by the BMV) and vehicles that do not have clean US titles will not be accepted for consignment. "If Sales". Buyer who places highest bid may be required to wait for "IPAA" to get in touch with Seller. These "If Sales" are conditional sales pending Seller approval. Seller has until 2:00 PM the following business day to decide on sale at which time buyer may retract bid or wait until seller decides whether to accept, reject or counter. With respect to each and every vehicle at the auction customer agrees that: Customer has inspected the vehicle prior to bidding and will accept the vehicle in its present condition. Customer will pay Auction the purchase price of the vehicle, plus any taxes and fees, in cash Auction may require customer to give a partial payment before the sale. Customer agrees to forfeit partial payment if customer agrees to purchase vehicle (by being the high bidder and having auctioneer proclaim "sold") then cannot or refuses to pay or sign auction ticket. Customer is responsible for vehicle once auctioneer proclaims vehicle "sold" Customer may not remove vehicle from auction until paid in full. IPAA does not guarantee factory or third party warranties Vehicles registered for auction shall have adequate fuel. If fuel is added by auction for transporting or running vehicles through the auction, seller shall be charged $6.00 per gallon, minimum (2) two gallons. CONDITIONS OF SALE ****$129 doc fee will be added to all purchases. Copyright © 2022 Indiana Public Auto Auction. All vehicles are sold by "IPAA" "As-Is". "IPAA" utilizes a "Light System" to denote certain conditions of sale. Be certain you understand the conditions of sale of before bidding on any vehicle at auction. The following "Light System" will be used for the announced conditions. Green Light - Seller Guarantee The green light is a representation by the Seller that the power train is free of major defects (transmission, block, crankshaft and rear end). Heads, valves, pistons and camshafts (i.e. smoking, overheating, misfire, cam/valve train noise) are NOT guaranteed. Red Light - "AS-IS" The red light on denotes that the vehicle being sold is offered without a vehicle guarantee of any kind. A clear title is the only guarantee from the Seller. Certain classes of vehicle are sold "As-Is" only, included in this class is: Vehicles, regardless of model year, with in excess of 100,000 miles, unless announced otherwi read more

This auction house is also where Goodwill of Indiana places their donations for auction. You'll pay a buyer's fee of a minimum of $139, plus a $129 documentation charge. The buyer's fee is graduated by price sold. You can't look at the cars unless you register as a bidder, with a mandatory $300 deposit. You can't get a refund of that deposit until 7pm, even though you can examine the cars between 445pm and when bidding starts at 630pm. This means, to get a decent look at a prospective car, and there were said to be 175+ on the day we were there, your deposit is held until well after bidding has begun-- even if you decided to pass on the cars. As a result of these policies, we bailed, and cannot otherwise tell you the quality of the vehicles we saw, or the value at auction. The policies, we felt, were inappropriate and usurious. YMMV. These are otherwise friendly people, it's just that their policies are unacceptable to us, and we've been to plenty of auctions. Remember that any vehicle will cost you the minimum buyer's fee + the documentation charge + Indiana Sales tax, so add this on the front end, and back end of your bid price. You might not be getting the deal you were hoping for with these added fees, and mandatory sales tax. read more

Paper work sucks. They sit on the title for weeks before mailing. Their response as to why they do this, was they do not mail right away. User fees are pretty high. If you go there, do not expect prompt service. Once they have your money, the service slows to snails pace. read more